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Jira Service Management
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Hi All, I have a Jira Service Management cluster running at 8.20.2 and the infra is like: 1. Two virtual machines on Azure are serving the application, aka jira service management 2. One virtual m...
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Hi, Is there a limit? by instance or project? Thanks
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Slack notification always default to 'Medium' as Priority even if the issue was tagged as 'Critical' or 'High'
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Hi Since two weeks ago, our SLAs for a certain issue type isn't working. When I had a look in the SLA that issue type wasn't there so I added it back but it still doesnt appear. th...
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Hi team, I've got change management in place, but occasionally one of my techs gets trigger happy. He's part of the CAB normally, but when he raises a Change Issue, I want to be able to lock him out...
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Me enviaram convite e já permitiram meu e-mail de acessar o Jira da Equipe, porém toda vez que tento recebo como erro: "danilo.costa@cd2.com.br não tem acesso a Jira em cd2.atlassian.net...
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I used to be able to submit entire slack conversations which included a small thumbnail photo of each person and their responses. I now receive an error message. Is it not possible to paste in convos...
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Hello community, I would like to use Automation to copy Request Type value to a custom field in a child related issue. I tried some options but no success at all. Could you help me? Thanks in advance...
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I have an Insight schema with object type "Users", with an attribute "Manager" which is a reference to the same "Users" object. On the other side, I have a service request on Jira Service Management...
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Hello everyone, I am creating a support platform with Jira Service Management and I would like to know if customers who will access the support page must have a Jira / Atlassian account. By the w...
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Hi all, we have encountered a problem with Jira Customer Service Desks: When trying to view an existing ticket using Firefox, the browser loads forever and does never display the ticket. This prob...
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Sending email to approvers but using 2 different approver fields depending on transition in workflow
We have 2 locations in our workflow that require approvals: 1. Peer Review 2. CAB Review For peer review I am using the Approvers field. For the CAB review I am using a custom multi-user fie...
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Hello Jira, we are using JSM 4.20.2. there is auotmiation to alert to some users. so some user added to participants automatically. I want to setup that some user not to add participant automatica...
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We have a JSM portal that is open to anyone and we have a lot of requests that come in on a daily basis. Currently we create the issue with the agent as the reporter and then add the customer's...
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Hello there. I am just reusing my working script, with the difference then before I used in Jira based of CF. Now I want to search for a object via IQL facade a iterate over the results. Here i...
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Hi, I want to understand if there's a way to send an email automatically to approver/s immediately after assigning approver/s. Basically we want to send out some information to the appr...
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My friends, good morning! I need help with the second question: I have a ticket opening automation via automation that is executed when the ticket “Admission Equipment Combo” is created. Then the ...
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The reference documentation for the Server version of Insight appears to be missing. https://confluence.atlassian.com/insightapps/insight-rest-api-1085180885.html This page contains a broken link. ...
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In Scriptrunner, I am trying to create a Scripted Field for a Jira Service Management project. The field will be fetching the date of the last public comment that was made by a user who i...
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getCustomFieldObjectByName method is deprecated, Need to modify the scripts to use getCustomFieldObjectsByName method. After using getCustomFieldObjectsByName(String) it removes warning ...
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I have a list of organizations in my project, all containing users (a user is in just one organization). I would like to set the Organization field after the reporter's organization, but haven't fou...
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Need to show the customized field next to each task.
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Hi Our JIRA Dashboard has suddenly stopped receiving requests raised by our customers through email. What should we do?
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Hi, I'm a first timer trying to set up Jira for support tickets. We have a seperate Jira Service project for this customer. The customer ALWAYS reports issues via phone, which means the service desk...
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Hi I'm trying to integrate external forms that we receive by email in our JSM. The forms come from a formsparks email address as text and contain the email address of the customer somewhere in the t...
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Atlassian Community Events
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| 47 | |
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| yesterday | ||
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| August 6, 2025 1:26 AM PDT | ||
| August 5, 2025 9:59 AM PDT |