Community resources
Community resources
Community resources
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Jira Service Management
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So, I searched these forums for the term govcloud and found no matches. The Atlassian Standard Infrastructure (ASI) documents say that QuickStart is available for govcloud but is not supported ...
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Hello, We have a board setup that we've been using for our sprints that lives within a user profile (rather than a project). This is the case because the board works off a filter that include...
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Hello, I added a service request from the mobile app but it does not populate under open service request on my desktop browser. You can search and find it under "worked on", but not under my project ...
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Hi, We are setting up JSM queues. A former Dev in our team saved all queues under this item in the JSM Backend: Could anybody explain to us, what is that function? And how we move the queues fr...
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Hi All, We are using Insight in Jira Service Management Cloud Enterprise. I just found out that reporting is not available in Jira cloud. Any idea when this might become available? Than...
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Hi community, I have created a automation for reopening issues, and I want to add in the email we receive the Resolve date. But I can´t make that work in any way and can´t find any smart val...
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Hi, The Quick Search bar in the top right part of the JSM screen lets me search the contents of tickets, but I would like to filter by reporter in there and I can't figure out how. According to the...
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Hi, We're starting to set up gates and stuff via the Jenkins integrations which works but I'm looking at how we can get it production ready, we've got countless Jenkin's Pipelines and services so I'...
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I have a could instance with insight, But when I got to add an insight PF I don't see the category under my PF's. Any Idea why this is?
417 views 2 0 Deleted user April 13, 2022 -
Hi, Any idea on how to automatically notify participants only if the Issue is in a certain Status(es) (I mean not during a transition but simply when added by the Customer or the Assign...
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Hello, I have the same question but I use Jira SD Server. I can not find an option to change the customer adress in the settings. I search and find the information, that user with Jira Server not...
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So we have 2 Service Desks Projects. 1 for IT and 1 for Finance. Everyone in the company has access (as "customer") to the both of them. But several people are now flagging when they...
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I want automation that emails me about a ticket that is unassigned from last 2 hours to created time
Hi, In Jira Service management/Help Desk, I want automation that emails me about a ticket that is unassigned from the last 2 hours with respect to created time. Is there any option availabl...
465 views 1 1 Deleted user April 13, 2022 -
Hi Community, I have modified the change create issue screen to include below fields. When creating an issue most colleagues see just those defined fields. However, there is a few ...
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Hello Atlassian Community, Is possible to have Insight Objects linked to an Issue with auto select? I have managed to filter the objects by the reporter, but would be great to have ...
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Hello, Does anyone know if it's possible to add attachments to a comment on an issue in the portal? We know its possible when you first create the issue, but we can't seem to work out how to add at...
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We have a business requirement to use a web embedded booking app to manage our events and ticket sales, then use Jira as a 'project' or task management tool to enable event management. Are there any...
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Assigning a ticket to someone is a clear signal that someone is working on the case. Quite often it is forgotten to add a comment manually to inform submitter and to stop the response time clock. The...
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Hi all, We have a new cluster deployed with JSM 8.21.0(2 nodes) and PostgreSQL 13. Once the cluster is up, it kept complaining "Cluster Time Synchronisation" and "Cluster Index Replication" issue, a...
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I created custom fields and got filter view on the following picture: When data is exported to Spreadsheet, several data is missing. Could you please help me? Thank you
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Hi all, Just working through how to best setup our teams queues in JSM and just want to see what advice you may have to offer if this isn't a good approach. In our departments we have a triage team...
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Hello team, We need your help to resolve an issue because every time we try to grant access to the platform we get the attached error. Regards, Carlos Quintana
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Hi, One of our issue type has two request forms associated to it. One of the request form tracks the Dept of the user who created the issue. I would like to create a report to see which Dept created...
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How does work category fit in with issue types and request types? It's not clear to me what value this brings?
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I created a test ITSM project and populated it with some Services. I then enabled the ITSM features in an existing project and the Services were already populated with the same list of Services...
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Atlassian Community Events
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| February 10, 2025 5:31 AM PST | ||
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