Community resources
Community resources
Community resources
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- Jira Service Management
- Questions
Jira Service Management
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Hi Community I need your assistance on this please! I'm facing an issue when having an affected object custom field to screens, so users can link their affected objects through the portal. No ob...
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Hello, we just hired a new team member and our IT team gave the new employee the same email address as someone who is no longer at the company. I removed the older user, but when I attempt to add the...
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Hi, I've followed the instructions to link Jenkins and JSM, created a service in my JSM project for deployment gating, but the instructions says copy the Service ID and then ends. I can't qu...
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I have two Insight object types: A User object type A Device object type Contains a 'Serial Number' attribute The Device object type references the User object type - i.e. a Device ob...
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Hello! I'm trying to create an automation, but I'm failing to do so. Any kind of help is appreciated : I have a Product field with multiple values: I also have a Components...
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Hi Experts, We have invited Customers to the particular One Jira service desk portal. But Customers are able to see other service desk projects. How to restrict customers to view only invited proj...
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Hi, I just installed the Atlas CRM app in our Jira Cloud (with Service Management). I have enabled user synchronization and now have many contacts in Atlas CRM that need to be maintained. Some o...
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Hi, I'm currently building a a Jira service management interface allowing clients to brief us using the new Forms features. Unfortunately when the form is modified it goes automatic...
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Make description field in JSM Portal same as the filed when I create in project When I skip the portal and create an issue directly in the project page At that time, like JIRA software, the...
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Request participants can add comments. Can they add attachments too?
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does insight on data center provide functions more than cloud insight (premium)?
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how to access the database for Jira Service Management
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can JSM create a request via IVR? Update status with IVR?
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Now we integrated SMTP with Jira , so any mail came to a specific Domain , automatically opens a ticket on a project on Jira service Management , but anyone send mail to this specific domain must hav...
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I want to reach the user name and user information in jira api, but the api does not return the user that matches me exactly. For example, when I send a request with the username "atum", all users co...
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I love the way I can use Forms for customer Portal Request types, but I don't see how to display the same fields I created in Forms for the Agent view (when a support agent click the Create button)&n...
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Hi, I've found this KB article which describes how to Create Confluence Pages from Jira using Automation, however in this case, there is a specific Confluence page template that I want to use, and be...
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Hi, we are currently planning our cloud migration and we have about 900 external JSM portal users... what is the best workflow to onboard them? On test migrations I am not sure if they all are corre...
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I have a rule that will create a new issue in another project when a custom field is updated. The rule works as expected but only populates the fields I set in the automation rule. Rat...
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Hi All, I'm trying to make a call to Jira api using webhook, I want to create an issue in Jira using external outbound webhook. What kind of authentication is needed in webhook to accomplish j...
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Is it possible to have requests submitted by specific users be auto-assigned to a specific assignees? We have multiple teams within our org, and requests from one of the teams needs to go to specific...
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Hi everybody! In our company we have seen many scenarios where service desk agents are changed areas or targets and they are no longer agents but their license is still active (communication problem...
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Hello all, I´ve been trying to set an automation that will notify the Service Desk Team whenever a ticket is created. However, on this specific project, the team wants to be notified of who has crea...
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Is there a way to flag a change (issue) in a service project? I have added "Flagged" to the screen, but it doesn't appear. I'm used to flagging issues on a Kanban by right mouse clicking a choosing "...
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I have a JSM project with an associated Confluence space as a knowledge base. I will be creating a set of report pages that I would like my customers to be able to watch so they get notifications of ...
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Atlassian Community Events
| User | Count |
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| 30 | |
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| 4 |
| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |