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Jira Service Management
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Hello, This is the notice that appears in Jira Service Desk. My question is this: Will Insight not be usable unless upgraded to Jira Service Management Data Center?
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Hello, I've added my domain to my email domains and added all DNS records shown there. For now all DNS records are green except the first TXT record (include:_spf.atlassian.net) which is shown as re...
430 views 1 1 Deleted user February 10, 2022 -
Hi Jira Service Management doers, I would sort the details display of a SLA "time to resolution" report according to time to resolution value, so that I could find easily issues that breached the SL...
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Hi, I want to create some KPI reports related to Asset management which is use Insight. I have read some articles but nowhere can be found on HOW. Please help
1,685 views 3 0 Deleted user February 10, 2022 -
How to check if checkbox is checked without crashing the post function? say issue.get("customfield_13219") is my checkbox field. I need to know if it's checked or not. If I use .size or .value method...
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I am using Jira Service Management version 8.20.2. I am trying to create an issue through a mail receive handler. But it doesn't work properly. https://confluence.atlassian.com/jirak...
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Buenas, Tengo un problema, y es que cuando el cliente entra en las solicitudes creadas aparece un botón compartir con. Me gustaría poder quitar esta parte y que el cliente no la vea, ya...
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Using Jira Service Management 4.20.5 (Data Center) Upgraded to 5.4.2 same problem Still a problem in 9.11.2 Do anyone know what I am doing wrong, why do participants get one e-mail...
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I'm trialling Jira Service Management for our business and am struggling to find a way to quickly view all issues (open or closed) for an organization, without having to type a query every time. We h...
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Hi Guys, Among products Jira Service Management, Jira Software and Jira Core(this might be even called as a product but a component I guess?), could I share the license? I bet not but I would like ...
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Hi, Per the suggestion, is there a way to have the Get IT Help link to the form on the first page a customer sees on the portal without the need to drill down into the project and then the portal gr...
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Hi there, Working through a test instance of JSM I have come up stuck with a requirement from our facilities team. I know you can setup portal groups and put the forms in there but the team just wa...
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We started using the following plugin and noticed that some custom fields are not available for reporting such as filtering, grouping while other custom fields are available. Permission and assigned ...
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Hi all, I have been testing Jira Service Management v4.21.1 but the version I have been supplied with to install in production is v4.20.5 which is the LTS version. I notice in v4.21.1 it has the ...
244 views 0 0 Deleted user February 9, 2022 -
Jira Service Management is configured to create tickets based on customer emails. As staff email in helpdesk issues, I would like to configure an automated email reply that sends an email each ...
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I have an issue as I am replacing the out-of-the-box service desk we have with a new project (for extra customization). When I am migrating the old issues to the new I have an issue with our SLA's...
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We are starting to develop some HR Forms and the first one we are working on is the Offboarding process. When someone submits the form and HR accepts the submission, it needs to go through an ...
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I have created an organization and added the "customers". the goal is to be able to have all members of the organization be able to view the tickets that were entered by any of the members of the org...
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Every time we re-open Insight to check information on our asset, we have to reconfigure the visible columns for that Object Type. Insight seems to always just show the 6 first columns. There are ot...
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I want to create a report that does the following 1. Number of Service Desk tickets by Organization 2. Contains ticket count 3. Contain Time Tracking data (we do use the time tracker per ticket) ...
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We have customers who use Jira internally. We use JSM for our service portal. When those customers go to sign into our portal, they are redirected to a SSO and then end up on their own Jira sites. Ar...
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Hello! Jira adding http://domain.ru/http//domain.ru after SSO authorisation. I’m using Microsoft Azure Active Directory single sign-on for JIRA what does it mean? Is it on jira side or Azure?
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Hello , We want to remove the Personal Access Token Link from the Profil page in the customer portal. We Like to User Scriptrunner. Is there a documentation or simple way to Archive t...
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I want to create a service management project so I can create customer request forms, but I want to keep the project hidden from the Help Desk site and they seem to automatically pop up there when th...
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1. Is it possible to use/configure our existing portal which is used for submitting tickets to Project CISD to drop tickets into a completely different Project? 2. Is it also possible to add...
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