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Jira Service Management
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So it seems that we are having issues with some approvers not having access to issue at the portal to approve. I understand the approvals and in which ways they can approve by but had users br...
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Hello. I have a user that is trying to create their own filter but when they select Reporters as filter criteria, they do not get a list in the dropdown.
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Hello! I have an automation that seems to have worked fine, but I got notified of an error. Reviewing the error, I'm not sure what it means. The issue did get transitioned to the correct status. If y...
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If a user emails to the default email address "jira@mydomain.atlassian.net" but it's not a reply to a help ticket so there is no ticket reference, what happens to it? Is there a way to have it forwar...
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We are trying to set-up organizations inside of a Service Management project. However, when we attempt to add a customer (user in AD without any licenses), there is an error message, "This customer i...
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Thanks
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Hey everyone, I understand how to create a 2 lvl cascading. Could we do more levels? If so how? Thanks
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About a month ago when building new forms in Jira Service Management, I had the option to either build from scratch or search and select a form template. Now the form templates are no longer availabl...
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Hey , I want to automate user creation on jira Explanation: When a customer raise a request on servicenow to become a jira user, then the system admin of jira , gets a mail to add the custom...
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Hi all, I'm using a custom insight object on Jira issues. Insight object's attribute "Name" has the same value as a "Description" field on the issue. I want to make a filter that will show only Insi...
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Hello, everyone, we use JIRA SERVICE DESK as a ticket system for our customers. We have concluded a support contract with our customers. There are different support contracts for e.g. 0, 10, 16 and ...
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Hi Use case: When a client responds to a closed issue, create a new linked issue with the last comment as a description, and the reporter set to either the comment author or the original issue rep...
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Al abrir un Tiquet o sub-tarea los usuarios copian el cuerpo de sus correos, pero las imagenes JPG tipicas del logo de empresa en las firmas, se ubican en adjuntos. Por favor, se puede desha...
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Morning Everyone, I'm setting up multiple forms form Jira Service MAnagement I only seem to have the option to show all the components created, and I just want to use a select few for each ...
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Is it possible to set up a JSM portal where users can view requests created by internal staff, but not create new requests themselves? The idea behind this is that each customer has their own portal...
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Hi everyone I wonder if I can turn on notification as a default in a service desk? So that my customer can get an update through an email without having to turn on notifications in every issue. &nbs...
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What are the steps we can follow. As i have seen the documentation burt some doubts.ANyone can help to solve this.
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I am a admin for specific project. I want to notify me if there is a ticket that was still unassigned for about 24hours. How can i apply this on automation
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Hi there, Some of our request types can be consolidated down to combine two or three into one as long as we can control field visibility based on an option selected from a drop down list. What is t...
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We have been using Jira for a couple of months now for software development management. We have been using ManageEngine ServiceDesk for request management (external customer and internal employee). W...
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Hello I would like to have statistics in the dashboard (or elsewhere) in order to extract data for the reports, concerning how long on average that the tickets are in a status in order to have stati...
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Where do i go to figure out how to just set this up for our agents and how employees submit tickets? Don't i need to set up a basic structure?
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Hi what is the best way for an automation to remind my team for tickets that came in but were not picked up/responded to (commented and/or assigned) after two hours. I have this JQL as a base: (...
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I know there is a global permission for JSM that allows me to configure all agents to have permission to manage organizations. I don't want to enable this. I would like to allow one particular...
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How do I restrict access for customers to see only their own project, not all projects?
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