Community resources
Community resources
Community resources
- Community
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- Jira Service Management
- Questions
Jira Service Management
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We are trying to do an import of data via external import CSV. We would like to retain the last values of the previous SLAs that were on those issues. They do not have to be calculated but I am havin...
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I'm looking to create a report to see when the busiest time of day is for our service desk requests to better schedule coverage. I can't seem to find any reporting to let me enter a date range and h...
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Hi our company is using Jira cloud, and I need to present a weekly report on our progress on an Epic level, and a monthly report that shows progress by developer. Is there an easier way than manualy ...
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Hi, A specific user on Jira cannot receive email notifications. I checked in "Notifications Helper" and the notifications are working correctly and are set up correctly (see also my screenshot). ...
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Hi, We have one parent issuetype ex: Task When created Task then automatically should create 5 subtasks with 2 deferent summaries. (We wrote scriptrunner code to auto create 5 subtasks ) all subta...
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Hey All, Iv been experimenting with Jira Automation lately and its pretty cool. I am trying to send an email when a ticket is created and pull the relevant info from the custom fields in the ticket...
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Hi, in Jira Service Management cloud I need to edit the customer notification. Specifically Approval required. I need to edit the address in the body of the message. There is always a "Hi Reporter Na...
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Hi All, Being an education, with many colleges we have a lot of students. It's very common we will have students with the same name as staff members, this is not generally a problem as it is e...
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Hi All, I am unable to access admin, I am unable to raise a ticket even as it says I am not admin. None of our admins are able to access the admin portal. Errors - Try again later. ...
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Hi! I'm Jaime Capitel and I'm part of the marketing team at resolution, a Gold Marketplace Partner. I'm currently involved in a project to better understand how Jira Service Management is used to d...
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Hello, I'm trying to create a custom report in Jira, with closed issues per day. However, now, Jira counts closed issue for the day of creation and I would like them to be counted for the day of cl...
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Hello, I have been tasked to improve the flow of a current requests board that we have set up and part of doing this is having tickets be moved from one board to the other. Scenario:&nb...
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Can not add Slack to Incident Management tool. I keep getting an error "We couldn't connect the workspace. Wait a moment or refresh the page before trying again." I have tried clearing ca...
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Hello, Does anyone know if there is a way to automate the DueDate to divide into 2 sections the tickets that come in. Let me explain My finance team make 2 payment runs, - one on the...
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Hi, We recently performed an JSM server upgrade from 8.21.0 to 8.22.2, but after the upgrade we observed that there is some change in database statistics like attachments, issues. Usually, whenever ...
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https://events.atlassian.com/itsm-events-hub/v/s-869239 I follow this video and documents, after creating the channels, both of them didn't show and seem they're didn't connect properly between slac...
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Hi, I need to create a new workflow based on my project timeline and steps. could you please help me? I cant find any option on Jira! Thank you
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Hi , I am working on integrate Jira Service Management with Azure . So that any alert triggered can lead to create a case in Jira Service Management . Please guide if anyone ha...
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I'm attempting to install Sticker Printer for Jira, but the app does not appear to install correctly. Is this application still available? It's functionality is exactly what I require.
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I want to generate a report in which the percentage of rejected change requests should be shown in graph/chart. And also I wanted to export that in pdf format.
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I wanted to export my dashboard to a file but I am not able to export it.
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I have two different circumstances where I want the same action to be triggered, so I don't want to do if -> then -> else -> then. I want if (a OR b) -> then. Is this possible? If not ...
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Good evening community, I want to make a form so that at the end of a request it can be sent via email and the user who reports the incident can respond to this in order to obtain the answers...
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Good evening, community, thank you in advance for your support. How can I retrieve the data from the surveys to graph them? I'm using the Survey Feedback application? and at the moment that I receive...
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When creating your dashboard and then updating the page, the dashboard becomes empty and only restarting the page helps, can this be fixed?
Related collections
Atlassian Community Events
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| January 24, 2025 4:31 AM PST | ||
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| January 22, 2025 12:24 PM PST |