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Jira Service Management
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Are you able to create an automation rule that changes the Status of an Object in "insight" when a issue transitions. For context, we use Jira Service Management for Satellites. We have an issue type...
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Hi. i want to change text custom field's string to other custom text field. I can do it with description (system field) field but cant do with custom field. i marked description where i wanna enter o...
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I am looking for a way to group fields togheter in an issue. For example, I would like to have a multiple-value field consisting of 2 (or more) separate fields that are treated like a collection. F...
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My team are working on: 8-17 monday - friday agent 1,2 11-20 monday - thursday agent 3 11-20 saturday - sunday agent 3 I want to auto assign new issues based on this information.&nbs...
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Is there a way to generate a CMDB health dashboard? We are currently working on our ISO 20000:2018 certification and one of the required KPIs is to have this report available. I tried browsing the en...
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Hi all, did anyone else already had problems installing Backbone on a Service management instance? I´m getting error messages for about 2 days now. BR Dennis
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I want to know if we can create jira support ticket via email requests in Jira free version
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Hey there, Per the subject, I am trying to come up with a filter for our onboarding staff members. Basically it is 'Next Weeks New Starters' It would be >= Next Monday and < Following Monday...
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Hi there, I have created an automation in Jira but am unable to clone the attachments across when creating a Service Request as part of that automation. I am able to select all the ...
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We have 6 service desk projects. 3 helpdesk projects and 3 operations projects. I am trying to set automation to send a different email to the reporter based on what the project is and it doesn't wo...
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Adjust client issue details page.
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As we all know, we can not disable the comment on every transition. It always gonna show up regardless. At least, we want them to show up the same wherever. This is how the comment field shows up in...
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Hi, I created a new Service Desk Project by cloning the project. The clone did not create the People. I need to share the same "Service Desk Customer" (500 of them) with this project. Is there a wa...
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Hello, we want to bring data from our active directory into tickets when they are created, specifically employee location and department. For example, when a user creates a servi...
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Hi there, As part of our onboarding process we have a dashboard that shows the current weeks new starters, next weeks new starters, all the current tickets in the queue (just to give someone the abi...
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I need to add customers to an organization but they don't count with an email. Is there a way to customize the field to be a phone number rather than an email?
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In my company, multiple teams use the same JIRA project, so we use a combination of different required fields to separate our tickets into the appropriate backlog. Is there a way so that when ...
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Hello, Have been tasked with completing the following: Managing Jira products (ACP-620) within 30 days Managing Jira Service Projects (ACP-420) within 60 days Any suggestion...
1,393 views 3 0 Deleted user April 27, 2022 -
I'm trying to build an automation where, upon selecting an appropriate resolution type on the resolution screen, the ticket would be cloned with an alternative ticket type. However, when looking into...
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Is this doable? Thanks.
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I have a JIRA Service Project that creates "tickets" when emails are received to a specific Google Email address. I am able to see logs for incoming emails, as well as connectivity(successful vs fail...
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Hello, I am new to JSM and need help configuring a request form to include only a subset of components from a selectable list. The example: we are setting up request forms for new...
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How to embed auto-attachment in transition screen I saw that on this screen we have to manually embed attachment !attachmentname.xls! Is there a way to attach and automatically send it to the comm...
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Hi, We are using the scriptrunner built-in "Clone" script to clone issues with attachments. The current implementation does not clone the request participants. By adding the following line of ...
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Hi! I have an Insight field that filters on the portal form for currentUser() so they only see locations they work in. However, once the issue is submitted and gets to a Service Desk member I ...
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