Jira Service Management

¿Qué consulta JQL debo usar para listar los proyectos que no tienen ninguna issue de un tipo en concreto? Por ejemplo, listar todos los proyectos que no tienen ninguna tarea de tipo incidencia.

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Is there a possibility to give a user a signature for customer replies like it is possible in Outlook? Regards Tim

• cloud
• jira-service-management
• jira-service-management-cloud

I am looking for ways to automate or streamline employee onboarding and terminations from HR into tickets.   We use ADP  Is anyone successful with this?

• cloud
• jira-service-management
• jira-service-management-cloud

We are getting ready to launch a support system for self service clients. Currently we are using Jira internally with our teams to report issues, custom requests, etc.   Is there an integratio...

• cloud
• jira-service-management
• jira-service-management-cloud

I am setting up the service desk for my entire service management, I am looking for best practices in  1. How to setup the projects so it's easier for reporting. 2. Part of item# 1, what is th...

• jira-service-management
• jira-service-management-server
• server

Se requiere evitar todas las notificación al hacer una solicitud de usuarios específicos

• cloud
• jira-service-management
• jira-service-management-cloud
• notification

Hello, What JQL can I use to search for any ticket that was assigned or reassigned during a specific time range?  I really need to search by assigned date. Thanks.

• cloud
• jira-service-management
• jira-service-management-cloud

Hay agentes que no desean que les lleguen notificaciones. ¿Se les puede excluir de las notificaciones?

• cloud
• jira-service-management
• jira-service-management-cloud
• notification

Lo que se pretende es que agentes específicos puedan acceder a los informes

• cloud
• jira-service-management
• jira-service-management-cloud
• report

Hi Team, We have customized fields (Services and Service Category) added to our incident/Service request form. Also under Insight, we have created Object Schema for our project under which we have d...

• jira-service-desk
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Buenas tardes colegas, algun partner o empresa que preste sus servicios en Idioma Español? Soy nuevo en el uso de Jira Service Management y necesito configurar un nuevo proyecto con sus SLA, Flujo, P...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello Community,  Need help please  We are using JSM Cloud and have an automation rule to notify new issues in slack when created in Jira  Rule is working fine and it does notify I...

• cloud
• jira-service-management
• jira-service-management-cloud

We have 6 Components. We are looking for a report showing request created for each components, in the same report.

• cloud
• jira-service-management
• jira-service-management-cloud

good morning I would like to know how to change a url: example I have my jira service managment project and it gives me a url https://integrait.atlassian.net/servicedesk/customer/portal/9 But thi...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, I understand the users have the option to log work in issues in past dates as well as future dates. Is there a configuration available in JIRA Service Management to restrict users from lo...

• cloud
• jira-service-management
• jira-service-management-cloud

An ticket is not registering from gmail, an email sent to the registered ID. but all other issues are getting registered but only one issue is not getting registered.

• jira-service-management
• jira-service-management-server
• server

We have a service project that has a connected e-mail account. E-Mails to this account become tickets or comments (as described here). Past week there was in issue with our e-mail account and the co...

• cloud
• jira-service-management
• jira-service-management-cloud
• mail

Wondering if there is anyway to start a new SLA when the priority is changed. I know this sounds like it defeats the objective of SLA's but the scenario is below. Conditions Any high priority tick...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,     would like to editing the setting that the Reporter or Viewer do not receive the notification for issue updates. The assignee of the ticket should only receive a notificatio...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi there, I added user Methmal - email is [Removed by moderators] and they are not receiving their activation email. We need help!   thanks Pinky  

• cloud
• jira-service-management
• jira-service-management-cloud

To update the value of nfeed when group(multiselect drop down list)changes   When i gave that in issue created event listener. Its working. But in issue updated event not working. (Groovy scr...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, I'm currently trying to create an automation rule, that gets triggered via a webhook. The webhook data is then parsed and provides the needed information to create an issue via the cr...

• automation
• jira-service-management
• jira-service-management-server
• server

In Jira service management, customers are seeing Open tickets when filtering by status (open/closed). The tickets showing do not have a resolution set, so that is not the issue. In fact, when I go be...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,   I've created a few SLA's off of different calendars, but it doesn't look like Service Desk Manager is capturing the SLA's correctly. The SLA's are determined once the Severity of a tick...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,   I would like to know why i have to use JQL (advanced search) in order to filter for example by "request type". Is there a way of doing it through basic search? I can do it with custom fi...

• cloud
• jira-service-management
• jira-service-management-cloud