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Jira Service Management
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I have a Jira service management custom field that stores an Insight object. This object type has in Insight an attribute of type "Object", and I need to remove its value when the issue transitions t...
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Dear Community, I have a problem that I can not get solved anywhere and also could not find a solution on the Internet yet. Maybe you have an idea about it. I want to export a manual as a PD...
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I am using Insight's (Cloud) external import feature and JSON to import the structure of my object types and objects. I have successfully connected to the object schema and imported the structure for...
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We are interested in Jira Service Management as a replacement for our current system. Is there anyone from Atlassian that can help us evaluate whether Jira Service Management will meet our...
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Hello, My company is looking into Jira Service Management and we are not sure if it'd be better to cloud host or self host. We would like to be able to connect to our Confluence instance which is se...
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Can someone provide a list of the available options for a project category in JSM?
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I'm using the following code to run in a scriptrunner mail handler: //CREATE the query for approvals ApprovalQuery query = approvalService.newQueryBuilder().issue(issue.id).build(); PagedR...
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Hi, In the Issue Types menu and watch at the system created JSM issue types, I see a bunch of icons/avatar that I can not access when creating a new issue type from scratch. See how the "Chan...
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We're looking at how to combine our multiple Jira instances and move from Server to Cloud. We currently have a cloud Jira Service Management instance, which people from our customers access as Custom...
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When Insight was installed it created Custom Fields for our Service management Project(s). (both team managed and company managed projects are exhibiting the same issue) This shows up as a field in...
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TL;DR; As a JSM Service Desk Team member, I want to be able to utilize the Approval configuration in a workflow. If you could flag specific customers in an organization as having approval status, AND...
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Hi, I would like to know whether ticket export, filter options can be added in Jira Service desk customer channel portal view. Currently the view is only html and there are no options to sort, filte...
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Hello, here is my problem. Let say I want to create an "IT service" object in Insight Asset Managemnent from a Jira issue. In insight, this object has an outgoing reference to "Applications"...
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In Insight custom fields - When "AA IN" object Type value is selected then, Object Type 'BB IN' should be shown the result based on the inbound references of 'AA IN' object Type. However, BB ...
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I need help configuring my service desk, is there support service I can employ and pay for to get someone to help? Thx. Benjamin Adegoke
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Hey there, We are moving to JSM this year and I have to try and find some answers for what we have in our on prem ITSM solution and how to achieve them in JSM. We have numerous powershell processes...
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Hi all, We are facing an issue that is filling our replies on Jira... We have noticed that there are sometimes blank comments with blank images attatched to our tickets. These comment...
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Hi All, I am looking to do some integration/synchronization with a On Premise Jira to our Cloud base JSM. Essentially we would like to capture all the same data and fields that is currently being us...
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I have a ticketing system for Customer Support. When we need to create an issue to resolve the ticket on our development board in Jira Cloud, we want to resolve the ticket but have an automatio...
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Our helpdesk url currently includes the IP address - http://99.99.99.99:8080/servicedesk/customer/portals. We need for the url to include our web domain instead - http://auburnhospital.org...
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I need to add to my JIRA Service Management space that the automatic reply is not sent by the project owner when receiving a request, but add a different email, maybe someone can help me, please?
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...luginenabled -----------------------------------------------------------------------------------------+--------------- com.atlassian.jira.jira-view-issue-plugin | true com.atlassian.jira.jira-projects-plugin | true com.atlassian.jira.plugins.jira-importers-plugin | true c...
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Just received a report for an error on one of our customer facing Jira Service Management portals and they reported the that they were receiving the following error "ERROR for site owner: Invali...
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I need to use PROFORMA - when will it be available in the JSM CLOUD
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I am looking for ways to find out if all of the subtasks of a given ticket have been completed at the queue level. For example, in a ticket with Subtasks under it, it will show how many are complete...
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