Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
My dash board privacy is shown as pvt. I cannot share to my team members
-
Hello all, Everyone can send in ticket using the email channel. It always worked except for one time where it Failed with the reason "Signup is currently not available". Does anyone know why? Thank...
-
Hello all, Current situation: All mails sent to support@gmail.com gets forwarded to Jira at support@company.atlassian.net. This works most of the time and assigns the correct reporter that sent the...
-
Hey all I've set up some automation in Jira SM Basically when a ticket is logged through the channel & a certain form is used, we want a page in Confluence to be automatically created usi...
-
Hi, We have a setup where one of our websites has a contact form that then generates an email to a shared mailbox that Jira Service Management then automatically creates a ticket from. The problem:...
-
Hi, We migrated our Jira and Confluence spaces across to the cloud over the weekend so now none of our links between the 2 systems work as the paths in the links have changed. Could someone pl...
-
Hi everyone, I want to restrict some values of cascading field let say 10 options out of 20 on on a particular transition/ screen, also and error msg should pop up and transition should not suc...
-
Good Morning! I have 3 different ones in the same form in jira and I need to concatenate the values of these fields in the summary field during the notification of approvers. does a...
-
hi would you help me how can I stop date in one issue until I complet the task?
-
Hello, I created a Jira Service Management service desk portal for managing costumer requests and support tickets. Costumers can access the portal through a link like this and create new ti...
-
Hi, I am trying to figure out if Discovery can be hosted in Cloud, or if it has to run on in our data center. We have Service Management hosted in Cloud. When downloading I get the choice between th...
-
When we have an active sprint with 10 or more tasks the ones that are done or closed clutter up the sprint board so I wanted to filter by default to only show open and In progress tickets. I know you...
-
We would love to be able to have a monitors in our office that displays the work scheduled for the day without anyone needed to be logged in. We figured that if we can somehow have the information pu...
-
Hello, I am using Jira Cloud on a chromium-based browser (Brave). I am trying to use automation to create a monthly occurring task, then subtasks that would be attached to the first task. ...
-
Hi, I have a service project (cloud) where different support groups can work on issues based on the type of issue. For instance, Business Applications issues are worked by support team "AppSup...
-
Do anybody know whether its possible to group multiple form fields together and linking it to the description field so that all the information submitted on the form is added directly into the JIRA t...
-
Hello, my work team wants to know if it is possible to create some subtasks when changing a state in the workflow since we have some requirements that we cannot ignore, thank you very much. I hope yo...
-
New customer is not receiving email invitations after creating an Atlassian account, similar to what occurred in a previous post. In that post, the problem was solved by sending invitations to a...
-
Has anyone found a way to manipulate the portal search results to show certain request types or filter out others?
-
Hi there, So i was thinking of using Insight for stock control and will require to add multiple objects at once with different serial numbers. Is this possible with issues or the forms functionality...
-
Good Morning ! I would like to know if it is possible to hide a request type from the client in the JIRA portal so that it only sees that type of request that I determine when creating the request t...
-
Is it possible to: 1) - Set the default fields in the columns of our customers' requests list 2) - Make more fields available for customers to choose Thanks Ewan
-
External Gadget Feature missing - This gadget cannot be displayed on your dashboard. This could be d
Hi, When adding Gadgets to Jira or JSD, you can add 'Internal' or 'External' gadgets by obtaining the XML link from the partnering app. This feature still exists from JSD with Jira as the source da...
-
Hi, I upgraded JIRA from 8.22 to 9.0 Unfortunately after update add-on Jira Automation doesnt work. After enabling im getting error: "This app failed to enable. Refer to the logs for more informat...
-
Is there anyway possible to convert the username that is typed into text filed into user id or no?
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 25 | |
| 9 | |
| 8 | |
| 7 | |
| 7 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |