Community resources
Community resources
Community resources
Jira Service Management
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We use the Service Desk to manage the Customer service and trigger emails to suppliers and clients. Those emails contain attachments that need to be accessible for both without need of logging...
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Hello Comunity I currently have an asset scheme and I would like to know if there is any way to make a graph of said objects, either through filters or an application, I hope you can help me! ...
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We use Automation for Jira to add sub-tasks to newly created issues. The trouble I am having is some issues have a large number of sub-tasks that get created and it is very difficult to modify them w...
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Hi, Is there a way to contact individual users through Jira Service Desk? For context, currently we get issues reported on behalf of users and we're asked to email them. Is there a way to do ...
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A few employees are unable to see the user list when they click on the drop down of a request form. For example, a user is trying to submit a new hardware request form however when she tries to add h...
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We are receiving mails to opsgenie from one of our systems. And don't see any way to achieve deduplication using the alias field. We've tried adding it to the extra_properties, but it keeps getting...
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...ache, no-store, max-age=0, must-revalidate Expires: 0 Pragma: no-cache X-Computation-Group-Id: 4700a49f-dc08-455d-9e7f-477fc1dc97bc X-Monolith-Alive: true X-Pod-Type: standard V...
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In a project A if I update the due date of a certain task, I want this update to also be done in a task of another project through jira automation. I work with JWM and I want smaller project...
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- jira-service-desk
- jira-service-management
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I am trying to set up an automation rule that sends a message to a Slack channel when there is 30m left on an SLA timer for critical requests. This rule should only run on Monday-Friday from 09:00-17...
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1) I have setup KB pages articles for my project . However the articles which don't match the description or summary of the ticket are also coming up as suggestions I dont want these sug...
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There is SLA automation that we use for Reporter. Attached are images. I want this; If the reporter comments within 48 hours, the ticket status will be "on hold" automatically. Is it possi...
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We are using Jira service management and linked Confluence space to manage the knowledge base articles . This articles are searchable though the customer portal as auto suggestion and search when the...
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I am trying to explore the Admin and user role, but i struck at one point need some pushup to finish my task. Can you please contact me or support me as soon as possible
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Hey community! I'm currently working for a client on DC and they have just enabled SSO on their instance. I'm currently wondering if it's possible to restrict the ability to view the SSO banner when...
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Dear community, For a few months now i have enabled the option within Jira to collect customer experience email reviews. But Jira is not collection any data in the statistics and it seems like...
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Hello, I am creating an automation rule to detect an asset that is "expiring" and creating a ticket for its renewal. What is working: having an automation rules that is scheduled having ...
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Is there a way to configure JIRA Bugs to be searchable as Knowledge management articles . Currently we have to write Knowledge base articles separately but in some cases we have the details available...
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Hi, Hoping somebody can help with the following - We use Jira as a ticketing portal for purchasing & would like the delivery date visible to the customer within the right hand side of thi...
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Hi Community, The Change Calendar status filter looks to include values from all active workflows within in Jira instance. This makes it hard to use for big organisations. As a User I'd e...
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Dear Sir/Madam May I know is it possible to configure SLA, goals and calendar based on different country's holidays on the same project? For example, user A is having holiday on 1st April a...
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.こんにちは クラウドホスティングインフラストラクチャを使用してJiraサービス管理のバックアップを作成することは可能ですか?
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We currently use our JSM portal for an internal company helpdesk. We are starting a project where we will have external volunteers working in one of our applications. We want these volunteers ...
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Hi. How can I take a backup of Jira service management?
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Hi, I have a customer who is associated with three different projects. I have them grouped together all in one group but two different organizations. What do you think is the best way to set them up...
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In September 2021 we turned off the built in Jira customer satisfaction setting. Recently we received a ticket from 2018 where a customer provided feedback. Is this expected?
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| July 29, 2026 7:47 AM PDT | ||
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