Jira Service Management

I want to add space bar in portal field name

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Jira shows the SLA on the report page, but when I try to pull the same in the report, it does pull blank data only.     And then When I user filters to pull this into a report, I get...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

よくあるお問い合わせ Q.Jira Service Management(JSM)で社内での問い合わせの対応を社内ポータルとして活用しているが、カスタマースキームとJira通知スキームが二重管理となってしまっています。なにか改善策はありますでしょうか。 Q.下記のドキュメント内に社内向け内部サービスプロジェクトでは、 “カスタマースキームの無効化が推奨” とされていますが、なぜ推奨されて...

• Article
• from-atlassian
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• language-ja

よくあるお問い合わせ 内容を間違えたまま起票されることをなくしたいので、 Jira Service Management のポータル上でチケットを起票する際に入力チェック（バリデーション）を行いたい。   解決策   大変恐縮ですが、 Jira Service Management の標準機能では提供されておりませんが、 3rd party から提...

• Article
• from-atlassian
• jira-server
• jira-service-management
• jira-service-management-server
• language-ja
• +1 more tag...

Hello team. We have been using Opsgenie for about 4 years. but today our accounts were suddenly disabled. Please investigate this matter ASAP.

• Question
• cloud
• opsgenie

Hello everyone! We have an upcoming release of a new request type configuration experience in Jira Service Management, and we’d like to invite you to join a limited Early Access Program! With thi...

• Article
• cloud
• custom-field
• jira-service-desk
• jira-service-management
• jira-service-management-cloud
• +3 more tags...

Can you please give more detail on when Jira Service Management Enterprise Cloud will be HIPAA compliant.  Is this still on track for Q4 2022?  Is so, when? Thanks. 

• Question
• jira-service-management
• jira-service-management-server
• server

Hi everyone!   This is Devin from Jira Service Management Cloud asking to hear your thoughts and experiences around issues with no request type set. We know that some users experience unde...

• Article
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• request-type

Hi Community, I try to import from a database in insight plugin and try to put on selector a query with UNION statement and i can save the configuration and not see any error. If i remove the U...

• Question
• jira-service-management
• jira-service-management-server
• server

I've a customer that is very interested in customizing specific aspects of the Service Desk experience for agents. I don't think these are possible, but I would rather be proven wrong by the com...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello. I'm looking for a tool in order to create this type of dashboard/table: Asignee(Responsible for the task)                      &nbsp...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi All, I'm unable to find the setting that removes the Priority box from a customer's view when their creating a support request.  Any help is appreciated.   

• Question
• cloud
• jira-service-desk
• jira-service-management-cloud
• jira-software

Hello everyone! One question, when you make SLA changes applied to a project, do they apply to the entire incident history, or only to the ones that are not closed? Thank you!  

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I have a query to search issues where the summary does not contain multiple different values, but the query is not running correctly. I  believe that I have it set up correctly but would li...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

is it possible to create a rule that changes the issue when resolved to close??

• Question
• atl-orange
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I'm needing to report on how many open incidents are linked to existing Problem tickets in a particular project. Can someone help me with the JQL please? I'm lost with this now and probably mis...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

HI Experts, Iam using JSM data Center, and I want to make request to collect ideas from employees then it will go to committee for approval then it will go to manager they will answer some questions...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi Team, how to stop users to creates issues(multiple projects) from create button on the top navigation bar? Instead of that, I want them to use the customer portal. I have created a tab on the to...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi there,   I was adding a large list of customers to my free plan with only 2 admin/agents/users.   All of a sudden, I received an email saying my Atlassian cloud subscription has been...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, While adding the Approval step in Workflow i am not able to find the fields which are there in form. Change Reporter Approver and Production Reporter Approver fields should be at the workflow b...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hey Concern, I want to configure only one email address for all JSM Projects e.g support@mzm24.atlassian.net and I want to differentiate via incoming email address. For e.g, if the Incoming sender...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Can some one will help me out how to while i am creating Approval step in workflow fields Not there. 1. While creating the approval step i am not able to find the change request form fields whi...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hey there, Is there a way to leverage Adaptive cards with the MS Teams to Opsgenie connection.  A couple of other integrations that have been built (mainly around email parsing) use adaptive ca...

• Question
• ms-teams
• opsgenie

Severity Field is not available on Safari - Version 15.2 (17612.3.6.1.6) but available in Chrome Browser Device - MacBook Air (M1, 2020) Video - https://share.vidyard.com/watch/dw51dWPTsn...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

  ⭐⭐Happy Apptoberfest to the Atlassian Community!⭐⭐ Resolve employee IT requests faster in Slack with automated suggestions from Confluence and bi-directional ticket updates between Slack and...

• Question
• apptoberfest
• cloud
• confluence
• jira-service-management
• jira-service-management-cloud