Community resources
Community resources
Community resources
Jira Service Management
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Hello, Am a Beginner to JSM and Looking for help to create or modify the existing IT category list in my ITSM Board. We are using it for the IT Help desk I need to add a Main category ...
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Can a customer share his screen in Jira Service Management? Like in a Microsoft Teams meeting.
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as a customer I want to chat with a employee to ask questions. Is it possible in my own JSM portal or only via Slack & Microsoft Teams?
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I need to know this for possibly working with Jira.
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We currently use an Enterprise license for Jira Service Management. We would like to establish a link with our Active Directory and for this you need an extra license (app Identity provider). The lic...
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We have Jira SM and Jira Software. What is the best way to configure and manage the change cycle from initial request, convert to a change request then manage the change cycle including CAB? &...
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I am asking for the experience of other experts. When we setup a new service management instance, should we keep multiple customer-company in one project or or create an own project for each c...
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I want add a custom field named "Key" and I want to populate the Key value in that custom field. For example: When I create a Issue I am getting the Key value after the issue creation but I want to ...
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I have the administrator role for a project but I still can't assign users to an issue. I have checked and the administrator role has the permissions to assign users to an issue in the permission sch...
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Is it possible to add additional fields to the Escalate/Resolve/Cancel Screen in the customer portal?
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I am trying to pull data from a queue but the number of requests aren't matching up in the excel sheet. I have over 2,180 requests in my queue. I am going to Filters> Advanced Issue Se...
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I am excited to announce that Jira Service Management can now support up to 10,000 agents on a single instance in cloud. This is a significant increase from the previous 5,000 and comes as the result...
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Hi everyone, Currently I've setup OPSGenie and JIRA Cloud to work together, what I have so far is when JIRA ticket has been raised. Opsgenie alert will be send to oncall engineer. Once the engineer ...
- Question
- alert
- automation
- issue
- jira
- opsgenie
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Hi, I am trying to setup JSM to send replies using an email from my domain. I followed the steps as descirbed in https://community.atlassian.com/t5/Jira-Service-Management-articles/Doing-Jira-...
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I have Request Type where I want to set the values of certain fields based on the reporter. This all works fine if I assume that the logged-in user is the Reporter. However, if a Service Desk Agent s...
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I am getting postman json output in the below format for url https://jirasw.t-mobile.com/rest/api/2/project [ { &nbs...
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I my portal you can order different roles, every role has its own approver. The approver customfield is an assetsfield it needs to be created an issue for every role the you order. Any ideas...
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Hello, What is the process to store an Excel file within Jira Service Management (Data Center) and create a link to it from within the request type's description section, so that a user can click th...
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I have a very specific request and I'll explain what I'm trying to do as someone here may have a much better idea that I have. I have a use case where service desk agents do not want to receive ticke...
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So I am setting up our service management. I am trying to create a new workflow for approval in needed. I know in one of my past companies we had it where we had 2 workflows, the normal request workf...
- Question
- jira-service-desk
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Trying to update a customfield from the description field. "fields" "customfield_10100" : [ "summary" : "description.match(Printer-\d+)" ] the log says succsess but the ...
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I'd like to create a filter that finds issues where X field value is the same as Y field value. I have two fields, "Reporter" and "Direct Manager" that are tied into a workflow. Both of these fields...
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Hi, We have Opsgenie as part of the JSM standard package (cloud), and looking to collate our alerts/monitoring in one location. I have set up the integration as per the article here: https://suppo...
- Question
- jira-service-management
- opsgenie
- solarwinds
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Hey folks! I'm a new user trialling OpsGenie and hoping to add it to the organization as a way to monitor and address alerts on the go. I've already gotten the integration set up on the Solarwinds s...
- Question
- cloud
- opsgenie
- solarwinds
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Advanced integration settings are available only on the standalone Opsgenie Standard and Enterprise plans, and the JSM/O Premium and Enterprise plans. &...
- Article
- opsgenie
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| July 29, 2025 5:22 PM PDT | ||
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