Community resources
Community resources
Community resources
Jira Service Management
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When viewing an attachment in a Jira ticket, the doc opens at a "size-to-window" instead of 100% view size. The result is that if you are using Jira with a browser that is 3/4 of your screen or...
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Hey community... I'm working on building a CMDB in JSM Assets and I'm looking for a simple (non-programmic) way to pull information from AWS like instances and tags, databases, etc.. Is there some ...
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Hello, I have a question regarding the customer portal. Is there a way to have multiple portals inside one instance. Here is what I want to do. We have a lot of global offices and they...
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Currently we are working on migration. We need to update the field called TeamName which is a Select List (single choice) field type since a read only field called NewTeamName. We want when a NewTea...
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ho can i add the attachment part of the description , i know it is appended but it not convenient to see it in the ticket, specially the app, that why i am trying to add it part of the desc...
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Hello Everyone, I want to pick your brains about the portal view. What I want to achieve is to have 2 projects that will be one simple one for the students to raise their reques...
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Hi, I have a custom field (Assets Object), where i have different options objects. Now i want to make a simple automation rule where i send the value of this custom field from a ticket into an email...
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With the "Summary" being the Title of the ticket, many times we ask for specific information, for example, for a Leave of Absence Request, we ask for the employee's name to be entered. If there...
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Hello everyone, We are facing an issue where, whenever there's a change of status plus a resolution change, we get the "Automatic Response" for the status change duplicated. We are using it t...
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Hello, One of our users can't receive Jira notifications. He is added to project as a customer, and rest of his notification group receiving e-mails normally. We were checked GMail filters, black...
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Can i change(add) fields on the application form from view the requets help center
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An app has been created to create, update and search issues and users all related Classic Scopes have been added for this but following response is received {"timestamp":"2023-08-10T14:26:46.0...
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Hi there! I have a project with 4 different issue types. These issue types have different SLAs for Time to Resolution. e.g. For Epic, I have set it as 48hrs with the condition that it should 'start...
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After going to settings -> products -> email request I checked both options, created a new ticket using the email, but the signature and the pictures in the signature still appear in the t...
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Dear all, We are currently testing migration from server installation to cloud installation. In one of our Jira project, we are using SIL scripts as transition validators to ensure that the transit...
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Hello, Does anyone know what Send -Pre notification mean in the Notification scheme? What does it do? ow can it help? Tnx a lot
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Hello, I have many problems with my clients. Mainly with: - Clients using JIRA with local servers. So JIRA server and JIRA cloud seems to be NOT COMPATIBLE. - Cients using ZENDESK OR ZENDESK APP. ...
501 views 5 0 Deleted user August 11, 2023 -
Hello, I need to build an automation which: 1. For a specific project (XXXProject), calculates the total number of tickets whose status is in "Done" and having issue type "Epic". What I got so far...
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Q1. 회사엔 수백명의 고객들이 존재한다. 이들은 라이센스가 없다. 고객은 티켓을 만들수 있다. 하지만 티켓을 항상 새로 만들기 보단 다른 고객이 생성한 티켓을 참고하여 문제를 해결하길 원한다. 고객을 하나의 조직에 모두 포함시키는건 원치 않는다. 해결 방안이 있습니까? Q2. 고객용 공지사항 공지사항을 자주 업데이...
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I have created a project using Forge const response = await api.asApp().requestJira(route`/rest/api/3/project`, { method: "POST", headers: { Accept: "application/json", "Content-Type"...
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Hi, besides the report option for Satisfaction, which is just plain and basis. and just a list you cant even export. Is there a better way to report of satisfaction, example by agent group,...
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Hello Atlassian Gurus, Ops genie is heavily relying on the Services Object Schema in Assets. Services schema is somewhat limited in its content, and we require some additional flexibility in the en...
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- automation
- opsgenie
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Summary It may be good to see how many comments or updates are made to Jira Issues from an analytics perspective to see if you have many long-running tickets, quick-solve cases - or - high/low acti...
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I defined a new permission scheme and grant all the permissions only for one specific group and assign one project to this scheme. Based on documentation it's expected that members of the group can o...
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I'm trying to follow the steps here - https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat-in-microsoft-teams/ From your service project sidebar, select Channels, then...
- Question
- cloud
- halp
- jira-service-management
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