Jira Service Management

Hi, I start using service desk recently, when the first test request raised, the system sent notification to all customers "same group".  I checked the setup, the notification setup to no...

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• jira-service-desk

Can I expand the portal list areas on the Help Center where the projects are listed and on the Project portal where the request groups are listed.  If this can be done please provide inform...

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• jira-service-desk
• jira-service-desk-cloud

Merging boards and projects is very confusing. I was able to create a board for whatever reason. I am not clear how it works now. I don't know where my support board is.

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• jira-service-desk

JQL search query based on current user component or custom field created for Department ?? I actually want to view/monitor all my Department calls

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• jira-service-desk

Hi,  I would like to show  the tracked time (wich I add at the task in Worklog) on Jira customer portal. I would like to inform the custemer (who made the request) how much ...

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• customer-portal
• developer
• jira-service-desk
• time-spent
• worklog

Auto transition from waiting for customer to assign to engineer once reporter comment on ticket

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• jira-service-desk

I've just bought a JIRA Service Desk license and uploaded the obr file for it to JIRA Software via the Mange add-ons feature.  I do not see any options to create a Service Desk project...

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• jira-service-desk

Hello   Our active directory has been changed and the user who has admin rights can't logon. The user admin exits and can log in the system, but it has no admin rights. What should we do? ...

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• jira-service-desk

I've tried the Jira Issues Calendar add-on/gadget, and the 3rd party Mail.ru Calendar and Calendar Sync for Jira. - all on Jira 7.5 Service Desk, currently in eval. mode, running server version on Li...

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• jira-service-desk

JSD, Incident Request type has drop down lists for Operational and Product Categorizations.  How/where can you edit the contents of the drop down? 

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• jira-service-desk

Hopefully someone might be able to lend a hand. I have what you guys might say is an easy one but damned if I can figure it out.   I have a custom dropdown field (id 12000) with 4 options Crit...

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• custom-field
• hide
• jira-service-desk

I'm new to JIRA Service Desk and need to gather the first contact resolution metric.  This metric measures the number of ticket resolved based on initial information received.  An...

• Question
• jira
• jira-service-desk
• jira-service-desk-cloud

We are looking at Jira Service Desk (Cloud) to replace our current solution.  The biggest gap that I can see right now is lack of information around customers.  We currently have our servic...

• Question
• jira-service-desk

Hi, Requirement – customer will create some type (Low level) of tickets, these kind of tickets should process with approvals in workflow, that should be automatically assigned to it helpdesk.  ...

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• jira-service-desk

Hi, I have changed in the workflow chart and approval tickets are working but how to define custom conditions. How the customer can reopen the resolved ticket Regards, Lakshminarayana

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• jira-service-desk

Hi Team, Whenever user creates any support ticket, automatically ticket is getting to assignee my name. How can I make assignee field to be none. -Thanks

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• jira-service-desk

I am building up a scope for JIRA server migration to cloud.  If we want to use Single Sign On or LDAP authentication, how can we do that in the cloud? What is the cost for it?

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• jira-service-desk
• jira-software
• user-management

I am new to service desk and I have organization created in a project, is there way I can make it default issues to be shared with organisation?  

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• jira-service-desk

I just installed a Jira Service Desk trial account. I'm tyring to see how integration with slack would. I go to the "Add-on" find the slack add-on support by Atlassian but there is no install option....

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• jira-service-desk

Hello,  We started using JIRA service desk for basically our digital marketing tasks. Much of these revolve around web management and development. I need to roll up the issues to large grouping...

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• jira-service-desk

I have submitted two requests to the JIRA Service Desk using the default email channel. One (476KB) created an item in the Service Desk while the other (18MB) did not. Is the size limitation on the s...

• Question
• jira-service-desk

I have default text box (DefaultTextBox1.png#First Picture) while raising a request for the Description Field. But I want the Description Filed textbox to be(WantedTextBoxAs2.png#Second Picture). Thi...

• Question
• jira-service-desk

Something really has gone really wrong with our Jira cloud setup,. All the users have become inactive. When I got to user management the inactive users do NOT appear despite them appearing as inactiv...

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• cloud
• jira-cloud
• jira-service-desk

Recently our email password expired, and tickets were not getting created via emails. However, upon changing the password and updating the information in JIRA, it is still not working.    ...

• Question
• addon-com.metainf.jira.plugin.emailissue
• email
• jira-service-desk

Hi, is it possible to change the design of the loginpage of lira service desk? For example, I added a logo, which is centered. Now I want to configure, that the Text and the button will be centered...

• Question
• jira-service-desk