Jira Service Management

Ours is a designing service where people can design hire our professional designers to create artwork for by giving inputs to them.  Our clients and designers will go back and forth discussing t...

• Question
• jira-service-desk

When a customer raises a request I want Jira Service desk Cloud to automatically send an email with the content of this raised request to a specific set email-adress.   How can I configur...

• Question
• jira-service-desk
• jira-service-desk-cloud

We've been using Service Desk for several months now. I am the only person on our team working late nights, USA ET. 3 or 4 times since switching over, I have tried to pull up any dashboard and I get ...

• Question
• dashboard
• jira-cloud
• jira-service-desk

2017-09-27 00:40:15,226 http-nio-8080-exec-11 ERROR ianwalmsley 40x450x1 1w5gj3u 10.70.160.10 /rest/project-templates/1.0/templates [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exceptio...

• Question
• jira-service-desk

Hi, We have been using JIRA service desk for a week. It has been working fine and now all our support is running through it. About an hour ago it stopped querying the inbox of our support email...

• Question
• jira-service-desk

I have set up an Automation rule for SLA breaching to trigger a webhook.  The webhook I have specified is a Slack Incoming Webhook.  I have not specified headers.  I have tried with or...

• Question
• jira-service-desk

Actually, in the backlog, I see the description of the issue, the issuekey and the estimated time, the priority and the assignee user.  Is there a way that I could add columns that I need to se...

• Question
• jira-service-desk

Automation auto comment treating comment as is from customer which starts our "Respond to Customer" SLA. Need the automation user to be treated as a Service Desk Tech. Tried blocking SLA, Adding as...

• Question
• jira-service-desk

Automation auto comment treating comment as is from customer which starts our "Respond to Customer" SLA. Need the automation user to be treated as a Service Desk Tech. Tried blocking SLA, Adding as...

• Question
• jira-service-desk

Hi all, Is possible to change the author of the comments in the tickets? For example, i want to eliminate a user "A" and create the user "B" as an agent (A and B are the same person). but when...

• Question
• jira-service-desk

Is there some way in JIRA that I can register the advance of an issue in terms of percentage? I know that JIRA gives you the information about the time remained (based on estimated time), but I'm no...

• Question
• jira-service-desk

We have been trying to add the field to the e-mail response to better increase the workflow of the system . i do not want to pay for an add-on when it should be easy enough to add that field in the c...

• Question
• jira-service-desk

Hi,   We have once Project say Project A created in JIRA service Desk & it will be used by 3 different customers.We want to configure in such way that Customer A should not see tickets rai...

• Question
• jira-service-desk
• jira-service-desk-cloud

I'm currently testing Jira Service Desk cloud and i have an issue/question related to the status "Waiting for Customer". I'm using the default workflow provided in Jira Service Desk Cloud. This wor...

• Question
• jira-service-desk

Hi, does anyone know how to set email recipients in message handler template. e.g. we want to send notifications to all watchers when an issue gets commented. (same as participants) And how to de...

• Question
• jemh
• jira-service-desk

On the ticket level, I would like to make dependent drop down menues with the following criteria: Menu 1 has 6 options in the drop down menu, which can be selected. Menu 2: If option 4 is selected...

• Question
• jira-service-desk

Using the cloud version. Any suggestions? seems all options are server based. Thanks!  

• Question
• jira-service-desk

I am a Jira Admin and Jira Service Desk admin and have run into problems with email attachment files larger than 10MB completely stopping all emails flowing into Jira Service Desk. We are running Ji...

• Question
• developer
• jira-service-desk
• server

If a request requires approval, how do I setup a list of allowable approvers, that a user can choose one or more from, excluding themselves (the creator). 

• Question
• jira-service-desk
• approver

Is there any way to customize/disable welcome-emails to new customers? I don't want service desk to send welcome email to a newly added customer in service desk project. Please help. We are using ...

• Question
• jira-service-desk

Hey, we just completed setting up Jira-Service-Desk, but we would like to customize our client portal just a little bit more. We have two buttons where our coworkers can create different tasks and i...

• Question
• jira-service-desk

Hello, Could someone tell me what Atlassin tutorials I need to create a webhook that is descriped in the title? Thank you in advance   Kevin

• Question
• jira-service-desk

Hello There , We are considering using Jira  service Desk on cloud for our company.(unlimited customer license) we have around 400 end users and not all of them have access to internet.Just wa...

• Question
• jira-service-desk
• jira

I need to add Participants and Organisations to my JSD tickets, and need these included people to be able to access any file attachments associated with those tickets.  IT appears t...

• Question
• jira-service-desk

Hi,  I am creating customer request using jsd api. I am facing problem while setting list of fileds value. Basicaly for customField which is single select. return error mes...

• Question
• jira-service-desk