Jira Service Management

Having upgraded to Jira Service Desk v7.4.1 from a version in the v6.4 range, the software fails to come up with the following message: 2017-07-30 23:05:14,492 JIRA-Bootstrap ERROR   ...

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• jira-service-desk

Hello, i would like a service autostart to my jira on my debian server. I must after restart it manual start with command line.   How can this automatical?

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• jira-service-desk

Hello all,  So we had a workflow setup where when issues are marked as 'Live' then they were automatically resolved.  I went in to add one more feature, I set all transitions to be able t...

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• jira-service-desk

Can someone please let me know where the SLA - Time to Resolution field is stored in SQL?

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• jira-service-desk
• sla
• sql

I want to create a custom screen which displays a table of users and their assigned tasks in order.  An example would be: Name           Task 1       &n...

• Question
• jira-service-desk

Hi All, At the moment if I do a simple SQL select on the Jira database it shows the timespent field as what I can only presume seconds like below: 71580 60 60 60 60 60 60 28200 253980 900 ...

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• jira-service-desk

Is it possible that everytime a client raises a production bug though the jira service desk, this bug has to be automatically moved to jira software without any manual intervention?  

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• jira-service-desk

Hello, I need to transfer the Service Desk from internal Jira-instance to another/new jira instance. At the moment I am trying to delete the internal data from the db-tables and want to import the ...

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• jira-service-desk

Is there a way to disable the spoofing of the Service Desk outbound e-mail address with the customer's name/e-mail? Ex: When Bob@newco.com comments on an issue, a notification is sent to all ot...

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• email
• jira-service-desk
• notification

Hi, Below are our Jira service desk Links. Issue that we are facing is whenever user Clicks on the Link given in attached screenshot, it gets redirected to link NO 2. Instead , It should be always r...

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• jira-service-desk
• jira-service-desk-cloud

We are unable to sign up new users in Jira Service Desk.    This is the error we get We can't sign you up right now as there are too many users in the system. You could let the administr...

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• jira-service-desk

Hi,   We would like to publish or show the Tickets currently  raised by Particular users on the customer portal. 1. Can we do that? 2. On customer Portal, Instead of user checking (On t...

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• jira-service-desk
• jira-service-desk-cloud

Hello support. We have itpartner.atlassian.net Service portal. One of  our custommer - 'trz@econt.com' can not receive email notification when she in request participants. For example...

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• jira-service-desk

Hello, we have configured the customer notification for our service desk project and everything seems to be fine apart from one functionality. Ocasionally we want to send email and put our serviced...

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• jira-service-desk

I have inbound e-mail configured through 'Project settings' -> 'Customer notifications' and also through 'System' -> 'Mail' -> 'Incoming Mail' under the 'POP / IMAP Mail Servers' and 'Mail H...

• Question
• jira-service-desk

After upgrading JIRA Core to 7.4.1 and JIRA Service Desk to 3.6.1, workflow buttons are no longer showing, and when I click on Email Requests in the Admin Area, I get the below error: Referer URL:&n...

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• jira-core
• jira-service-desk

When issues are transitioned to 'fix available' status the customer cannot view them as an open issue anymore on the service portal.  They should remain viewble as open but the customer can...

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• jira-service-desk

I've got several questions to answer. Can you help me please ?   1- SLA: When we re-open an issue, is the SLA recomputed from 0 or is it cumulative ? 2- In a "bug" issue transition, how to up...

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• jira-service-desk

Hi, We're currently opening tickets to our JSD via API, however, we're having a couple of issues: 1. Users are being created via the API post and are showing in the audit log but are not showi...

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• developer
• jira-service-desk
• rest-api

Hi, I would like to set custom field which should display (Without using any plugin) whether SLA has been met or Breached.Reasn behnd this is that Im not able to export Time to Response or Res...

• Question
• jira-service-desk
• jira-service-desk-cloud

We have an extensive categorisation structure that we want to transfer to the Service Desk.  I can't find any documentation on bulk upload for this.  If we did it by data entry it would tak...

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• jira-service-desk

I have recently extreme delay opening up projects are basically anything in the cloud. Are there any issues? (I only know about the favicon issue but that doesn't explain the delay of multiple second...

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• cloud
• jira-cloud
• jira-service-desk

Hi, I am trying to setup automation for my issuetype = Service Request but it isn't working. I am trying to move the status of all service request from Resolved to Closed automatically after 5 days...

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• jira-service-desk

I have an existing service desk portal with its name configured as "/Service-Desk". I updated my portal settings with a new name called "New Name" (to test), but my service desk portal stil...

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• jira-service-desk

Is there a way for a customer to see all the issues s/he has created, whether still in progress or resolved? We're using Jira service desk to track internal requests. Once an issue is resolved, the ...

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• jira-service-desk