Jira Service Management

Hi, I configured serviced desk to enable customer to insert issue on customer portal. That work good if customer insert issue alone, but can happen too an agent can insert an issue for customer...

• Question
• jira-service-desk

We are seeing issue where a new email from a particular user is getting appended to his/her previously created email eventhough the subject is different. The new email shoud've created a new ticket b...

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• jira-service-desk

HI,   We have Action Button"Implement Change" which change the issue status from Ready for Implementation to Implementaion in Progress" But we want to restrict or disable "Implement Change" Ac...

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• jira-service-desk
• jira-service-desk-cloud

Hi - Wondering if anyone has done anything similar to what we plan? We would like show the JIRA Service Desk main page and then either - have Service Request templates for people to order products f...

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• jira-service-desk

How to Import and Export Service Desk Project from Production Env to Development Env? Thanks

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• jira-service-desk

Boa tarde.   Preciso saber se tem como fazer com que um "campo personalisado" faça pesquisa tipo leitura em uma base de dados com nomes de usuarios sem consumir licenças do crowd.  

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• jira-service-desk

Hello! :-) We are evaluating JIRA Service Desk and plan to use it as Self-Hosting (Server). We are going through the documentation and have some questions. Is it possible to add / manage / tra...

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• canned-response
• jira-service-desk

Hello! :-) We are evaluating JIRA Service Desk and plan to use it as Self-Hosting (Server). We are going through the documentation and have some questions. Can an external third party be involved v...

• Question
• jira-service-desk

Hello! :-) We are evaluating JIRA Service Desk and plan to use it as Self-Hosting (Server). We are going through the documentation and have some questions. Can the Help Center Articles (Customer Po...

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• jira-service-desk

Hello, I tried to search the community for answers, but the majority included coding which I am not comfortable with.   I just want subtasks to automatically populate whenever I enter a reque...

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• jira-service-desk
• sub-task

I am attempting to link my exisiting JIRA Software Project to my new JIRA Service Desk. I am using a JIRA Service Desk add-on called Clone and Move JIRA Plugin, but when I try to locate my JIRA Softw...

• Question
• jira-service-desk

Hi All, first I should say that I'm very happy to start using JIRA solutions. Great solutions! :) I'm using JIRA as cloud and my job here is  using JIRA like unique central of alerts. I just ...

• Question
• jira-service-desk
• sla

I have a new installation of JIra service desk with multiple AD user directories, which are being used to generate customer logins.   Customers are able to login to the portal and create ...

• Question
• jira-service-desk

Hi,     I just changed Jira Server to run on a domain instead of localhost.  Now, it is giving the following error when I try to create an issue.   Exception occurred: com.atla...

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• error
• jira-service-desk
• sql

Jira Version 7.3.7 ServiceDesk Version: 3.5.1   We are all of a sudden unable to fetch IMAP Mails:   We have round about 50 Mails in the support-INBOX and get always those 6  Line...

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• imap
• jira-service-desk

The IF conditions tree in service desk automation are showed over each other.  Does anyone knows why and how I can fix that? It is Jira Service Desk on server ver. 3.3.0    

• Question
• jira-service-desk

Hi all, We are using JIRA SD for some weeks now. To better answer to our needs, our process is e-mail based (we don't advertise about the portal, it's even not accessible to external users). One of...

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• jira-service-desk

Hello, I have the following automation rule: When comment added. But I get an Error when an internal user (Developer) comment the issue. How can I find the problem? When I did the same - it works ...

• Question
• jira-service-desk

Hi, Last week we changed our mail service provider. When I realized our Service Desk e-mails are nowhere-to-be-found , I checked our e-mail and tried to fix its e-mail protocol and mail server. As I...

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• email
• error
• jira-service-desk

Is it possible to add a watcher or request participant using the build in JIRA service desk automation tool?  There's a CC field, but that's not the same as watcher or request participant. 

• Question
• jira-service-desk

Hi! When I attach a file to an issue, my client can not download it from the service desk. Can you help me?

• Question
• jira-service-desk

...ot want this service desk to be visible when users log in to the support portal unless they've been specifically added to this service desk.   For example.. we allow public signup for our main h...

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• jira-service-desk

Hi, We are using Jira Service Desk (server JIRA v7.3.4/ JSD v3.4.1). I've already set up the custom notifications. I want to add a personalised signature now. What I want to achieve is to have the...

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• jira-service-desk
• notification

Hi, I'd like to use Jira Helpdesk to receive software helpdesk request from my clients outside my company... They are many and don't have a Jira account.   I tried to configure, using your web ...

• Question
• jira-service-desk

We have an issue when portal only customers are not able to sign into the portal from SSO Provider Okta through SWA protocol. Is this an expected behavior of JIRA portal for the customers in JIRA ...

• Question
• jira
• jira-service-desk