Jira Service Management

hi there, after long discussions with Atlassian it turned out that it is not possible to define a "follow the sun" SLA in JIRA service desk out of the box. Situation: We have agents in europe and ...

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• jira-service-desk

Could i kinldy request Atlassian"s view on the use of FREEBSD as the OS for JIRA Service Desk. Sincerely appreciated

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• jira-service-desk

I've tried to upgrade ServiceDesk to a new version. The installer runs the install of SD v. 3.8.1 and finishes it. After copying the modified files (like server.xml ) I restart the service and Tomcat...

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• jira-service-desk

Hi All, I'm approaching Jira service desk for the first time, I'd like to know where I can put all the information related to an Organization, like Address , city, main contact etc. thanks Flavio

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• jira-service-desk

Hi all, Original email message from the customer is not sent with the reply. How can you change this in the system? Thanks Tim

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• jira-service-desk

We have a public read-only JIRA for showing customers bugs/improvements in our product. We also have Service Desk and use the customer portal to allow them to create service desk issues. The p...

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• jira-service-desk

Assuming you have the standard transition on comment automation rule enabled with an user triggering the rule. So if the customer comments on the issue following notifications are sent: Updated not...

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• jira-service-desk
• notification

The Activate my account button looks like the attached photo. The mail is Outlook. I think that button is incorrect. please answer about my question. Thank you.

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• jira-service-desk

I have about 200+ customers I want to add to my Service Desk project. I am using the cloud and I don't have SAML. What is the best way to add them to my service desk project? I was thought about doi...

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• jira-service-desk

Hi  I assigned one of the user who was customer with no application access added  to jira-administrators group and lost view to the service desk customer portal to view the previousely ope...

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• jira-service-desk

Hi  I assigned one of the user who was customer with no application access added  to jira-administrators group and lost view to the service desk customer portal to view the previousely ope...

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• jira-service-desk

I added a bunch of customers awhile back and some people did not sign-up right away so they are reaching out to me because their token has expired. I deleted them as a customer, re-added - still no s...

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• jira-service-desk

Hi, We've been trying to set up our new service desk plugin. Up untill moving issues so far so good. Our problem now is this: I have moved a few issues from another Jira project to our service des...

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• jira-service-desk

I am trying to install Jira Service Desk and we have a license Key that we purchsed prior to the install. When I enter the key I get a message "We're unable to confirm that Jira license" My install i...

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• jira-service-desk

I have subset of projects listed under popular section of the JIRA service desk customer portal. I would like to know how the list is determined  & displayed.

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• jira-service-desk

I'm running Jira Software 7.3.1 and SD 3.3.1. Despite there're newer versions available they're not showing up (as an option for update) in the running instance. Is that correct situation? Does ...

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• jira-service-desk

We added an approval step to our JIRA Service Desk (3.3.0 server version) to allow multiple users to approve or decline purchase requests.  It works well. However, we notice that when ...

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• jira-service-desk

We were using Core and did not have "customers/users" without licenses.  If an end user internally sent an email to the mailbox watched by Core, it opened an issue and we updated the information...

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• jira-core
• jira-service-desk

We currently have our Service Desk configured and would like to send issues that should be prioritized in our development backlog to a different project.  I was doing this manually, which is not...

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• jira-service-desk

Hello What is the best order to upgrade Jira SD, Jira Core/SW? Prelim info, in the event anyone asks. We're upgrading from Jira Core/Software 7.0 to 7.38 and Service Desk 3.5.2. These versions we'...

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• jira-service-desk
• upgrade

Hello, Under Customer Notifications > Public Comment Added, I have configured it to send this: —-—-—-— Reply above this line. You can reply directly to this email to add any further comments o...

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• jira-service-desk

HI, At the Summit in Barcelona I was intested in Insight becuase from discussions I had with the RIADA team it seemed that I would be able to use Insight to help with soemthing in our Print Centre. ...

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• insight

Is it a good practice to avoid Spring Scanners in Jira add-on..? In some answers, it was told to remove the usage the Spring scanners from pom.xml to avoid errors.Is it necessary to use Spring ...

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• developer
• jira-service-desk

El soporte de Atlassian es en idioma español o sólo inglés? además saber si es 24/7?

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• jira-service-desk
• language-es

Hi, I want to move my Zendesk tickets to Jira Service desk. Is there a way or a add-on to import zendesk tickets to Jira service desk? Please help. Thanks!!

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• import
• jira-service-desk