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Jira Service Management
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I have a created a new service-desk project for a customer of ours, and while QAing the flow (Incognito) I found that on the landing page (the portal) client can potentially view other service-desk p...
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We are trying to give some service desk agents some more permissions for editing the reports that have been built. I know you can give admin permissions but really don't want them to have acces...
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Hi, I'm using two screens on a project and it works as expected : - one that contains the summary field to enable its edition when a ticket is created - one that does not contain the summary field...
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- jira-server
- jira-service-desk-server
- server
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We are just setting up JSD, and run already into a problem: We need the customer to be able to select his language on the JSD portal. And this was working until recently fine (despite the fact that ...
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Let's say I buy JIRA Software, can I just buy additional Jira Service Desk Extension to have customizable requst templates (for hardware requestion as an example) or do I have to buy Jira Software +J...
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Hi, I can' t delete announcement banner via DB script. I receive this error in database: Table "PROPERTYTEXT" not found; SQL statement: How can i resolve it? All pages are blank. ...
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Hi everyone, our Service Desk Licenses will expire at the end of March and we are not going to extend them. We will continue using Jira Software though. Can anyone tell me what hap...
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Hi Team, Application is on Server. Using Automation for jira plugin. The requirement is that once the ticket is in XYZ status, Automatically mail has to sent to the user . In the content of the m...
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The Reports in Jira service desk is giving me the following error = Unable to load bridge "wrm/require" .
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The edit Queues is grayed out so i cannot do any custom Queues.
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Hi. After upgrading Jira from 7.11 to 8.5.3. I found the following problem. When adding a file to the attachment field and click Share with customer, the link to the file is not added ...
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Which setting helps in ensuring an agent's reply to a customer is sent from a shared email like "support@company.com" rather than "agentname@company.com". Hence, I would like my customers to recei...
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Hello everybody , I'm trying to follow this guide for migrating to MYSQL: https://confluence.atlassian.com/adminjiraserver/switching-databases-938846867.html?_ga=2.216236566.1209165574.157901028...
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Hello I keep getting a couple of errors on the JIRA CLOUD service desk, saying "token missing" "failed to fetch data""cannot find default template" , i have reset my internet memory cache and this d...
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Hi, I am looking for a way to use this function with an API call for my customers is this possible? Thank you in advance
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...pprove, but it also don't allow other user to approve in the portal I set the approval.condition.type to boolean and approval.condition.value to true. Below is my script. It seems working in the S...
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Question about SLA reporting when issues is moved from on service desk project to another. So the case is if I have a ticket in the service desk project and want to move it to a different de...
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Hello! Jira Service Desk has a Help Center built into a widget that is not a widget provided by Jira Service Desk itself but from another company: elev.io Apart from the fact that it says very litt...
889 views 3 3 Deleted user January 15, 2020 -
Hi, Manually I installed my plugin in Jira service desk tool. After installing my plugin I tried to open the issue page by clicking the recent issues from the Issues tab in the main menu. But...
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Q1: How can I create a rule(s) to provide alert notifications in Jira Cloud for tickets that hit 15 days, 30 days, and 45 days from create date. I've tried a few queries and I'm not getting the...
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I do not see an upgrade path or documentation except to just download and install the .bin. Will this auto replace the current Jira Service Desk we have up and running? or add another Jira S...
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I want to be able to automate setting the organization for a ticket based on conditions of what's found in the description since we auto-resolve the tickets I'm wanting to create this automation rule...
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I have certain kinds of tickets come in that I want to auto-resolve, so I have an automation rule that looks for those kinds and sets the status to 'Auto-resolved' (a custom status). I created a post...
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I want to be able to add more detail to the "Agent" email. The email an agent gets when they are assigned a ticket. Is there a way to do that, either via JIRA or as a plug in??? ...
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