Community resources
Community resources
Community resources
Jira Service Management
-
I need help adding the sender's name or email to an automatic reply email. Can you help me figure out how to do this ? Attached the image of my requir...
-
Hi! I see on every request in jira option for Reminders, it leads me to: My reminders for jira app, which is unsupported app and I am not sure how good it is. Do you have any experience with it or c...
-
Hello, Just wanted to share what I've done to solve this issue. Issue: wanted to have several reminders sent to Approvers when we have an issue waiting for their approve My Solutio...
-
I sometimes get the error on asset import from discovery: "Value cannot be empty" I have already checked the cardinality of the appropriate type (PCs) and all attributes have a minimum cardinality o...
-
Hi Community, we want to give Data Manager a try. The scope would be to get the user and attributes from Entra ID. Therefor we looked at the following adapter " https://support.atlassia...
-
How to create a reporta for a jira project Work in process to done skipping some statuses in between
Hi How can create a report for a jira project to show time it took for the task to get from Work in process to done status skipping some statuses that I will choose in between (not to count in...
-
I like to set up a Jira automation rule to delete attachments from an issue, specifically targeting those that are shared with customers (external) while preserving internal-only attachments. Can ...
-
Hello, I have a question regarding the phone numbers used to send voice and Sms notifications for Opsgenie. One of my colleagues has recently noticed that he got a call from a number different from...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
Hello, because Crumbs retires, i have a look at customer service management of JSM. I used organization-field-values from crumbs in rules. it was easy because there were fields I was able access li...
-
Actually we are trying to Link Issues to the Parent. So we gave a Text field box and wanted them to update the Parent Issue Key and this will link to the parent when an Issue is created. So ...
-
as the title says, we can't run automation because of a very unclear error saying that the summary field is somehow incompatible, meanwhile, jira itself encourages us to fill it. my automation is pre...
-
So have a simple issue, trying to get a filter on a project that accurately pulls in every issue that has their last comment from a member of our organisation. I was doing it via this statement, whi...
-
Hello We have several projects/portals set up in JSM. Every portal has a topic with several knowledge base articles assigned. When managing the topic, I can see that for one specific portal only a f...
-
Hi there, i've been working with the on call feature, but i'm habing problems when i'm going to create a Sync the issue is that this is happening just when i'm gonna do it in my "PROD" enviroment in ...
-
Hi, In our Customer Support Portal, there are statuses visible to customers that are obsolete. I have checked Project Settings > Request Types > Workflow Statuses, but can't see these l...
-
Eventbridge rule generates an SNS notification to Opsgenie. The SNS native payload is parsed by Opsgenie to populate the descripton(json) field. I need to be able to extract certain items...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
We know that many teams capture confidential and sensitive information in their service projects. We hear this from many teams, but especially those in HR, legal and finance where it’s crucial that c...
-
I've recently joined a team and been tasked with adding components to resolved and canceled issues/service requests. How do I can access all completed requests, not just the 'recently resolved'?
-
Customers create a ticket in Jira via API within our platform. After that, they receive an email confirming that we have created a ticket for their issue. In that email, they have 2 options: View req...
-
JSM 5.12.5, ScriptRunner 8.34.0 Edit: I understand now that it's the result of applying hashCode() on the user key, but I still don't understand how this is useful. I want to get the Customer (Ji...
-
Hola comunidad de Atlassian. Necesito implementar privacidad en tickets que se reciben dependiendo el área/persona, ejemplo: Tengo 3 tipos de solicitudes (Área Servicios - Área Soporte - Área Infra...
-
Hello, I see on profile that i have earned a certification voucher. where can i see it? TIA Vijay
-
I am looking to start a new project with mostly custom fields. However i can't delete the start date field. it is saying: You can't remove this field Jira created this field. You can't remove it fr...
-
This doesn't seem possible. It appears there are a lot of ui changes, but the only sample data selectable project is GTM.
-
...isable the approval action (make the field readonly or hidden) approvalField.setReadOnly(true) } else { // Allow the approval field to be editable if the c...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 47 | |
| 10 | |
| 8 | |
| 6 | |
| 6 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 10 hours ago | ||
| 16 hours ago | ||
| yesterday | ||
| Tuesday | ||
| Monday |