Community resources
Community resources
Community resources
Jira Service Management
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We've been working in the "old view" of Jira Service Desk for a while and the latest UI change has affected the day-to-day process by putting the MASS of the customer-description at the very top, rat...
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When clients are looking at their requests in the portal the fields visible are fairly limited. Is there a way to add additional fields such as due date and assignee so the customer knows when the it...
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In our ticketing queue, the SLA sometimes shows the "Time to first response" is listed first, and other times the "Time to resolution" is on top. Is there a way to keep the "Time to first response" l...
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- jira-service-desk-server
- server
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Hello, I am using a groovy script with JMWE to set the Security Level based on a custom field in a Post Function during ticket creation. When I try to do the same thing during another tr...
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Hi Is there any opsgenie icons we can call? something like slack :fire: ? or we have to push UTF-8 characters if we need something like this Thanks in advance for the help Daniel
- Question
- opsgenie
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Setting up queues - I want Agents to see: All My Tickets, All My OPEN Tickets, All My Closed Tickets
I know every Agent has default tickets Assigned to Me and Waiting on Me. Our agents need to see Closed Tickets to review triage steps, etc. The problem is if we create them then they are ...
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Hi, I'm just playing with the Jira Service Desk to get a feel for its functionality. Where/How do I change the work flow (or respond to raised tickets)? If I follow the admin link (https://aspitec...
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Hi everyone, I have installed the server version free trial at a JIRA Service Desk 4.5.1 instance. The problem is that it seems that is not configured property and I can't try out the tool. ...
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The hand icon is present but nothing happens when I click any of the options highlighted in the image;
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Hi, we have a notification on our portal mentioning: "you do not have an authorized acces token for the remote resource. Authenticate with undefinded" What is this about and how ca...
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Hi, We have two projects active. both using the webportal. but if we create a customer in project B and this person goes to the webportal, they don't seem to have permission on the web...
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Hello, I'm looking for suggestions for an app, it should be more customer-oriented. Basically I want to send notification and email in case of the incident to specific group of clients. I sh...
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I'm trying to use the "Trello Sync for Jira" add-on, but it doesn't appear in my jira desk marketplace options. Is it restricted only to the server version?
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1) How can we share an issue/ticket with one person into the organization who is not an agent or Jira user? Is that possible somehow? 2) How can we group different issues regarding the same subjec...
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Hello, Is there a way to edit opsgenie alert looks, when you send it to people. In my case, the email notification has too many unnecessary fields. Is there a way to change that? Thanks,&nb...
- Question
- opsgenie
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We would like to add a column to the customer portal of Jira Service Desk that would pull the ticket creation date and want that column to be sortable.
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Other than clicking the "see the old view" link within each issue is there a way to revert to the old view from the settings? Whilst the new view may be good I have a team of users who will need the...
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Hello, I take the liberty of coming to you for advice. I am looking for a paid module that will allow: -Translate the customer portal into several languages (French, English, Italian, Spanish). -...
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Hi ALL, I'm quite new to the JIRA. I'm exploring all of its features and functionalities. I'm using the trial version. I'm quite ignorant of providing the customer/client, the access to their...
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Hello. Having a hard time finding the detail/spec here. What I'm after is the specific criteria SD TTR report uses when calculating the Average % of tickets meeting (or not meeting) an SL...
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Hello, We have same problem. when an attachment share with customer it don't added as a comment. and not visible in portal for jira customers. can you help me to resolve this Thanks ...
- Question
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Every Opsgenie team has an on-call roster with their team members. As a team member, when you start your on-call week, how can you be sure that your notifications are setup correctly? This is essenti...
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I'm evaluating Opsgenie for our incident management department, and i really like it. There is just one thing that might be a show stopper and that is the ability to integrate it with our self-writte...
- Question
- opsgenie
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I have associated a custom email account with my service desk project. However, when users receive emails they are from the cloud account (xxx@xxx.atlassian.com) instead of my custom email addr...
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Hi all, I'm new here and need some assistance. I just setup Jira Service Desk and already pretty deep into it (Shared the URL and enrolled users). The Project is using the next gen project s...
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| Subject | Author | Posted |
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| February 11, 2025 3:50 PM PST | ||
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