Community resources
Community resources
Community resources
Jira Service Management
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I want to create a new SLA for a particular project and according to this article, it should be under Project Settings. Nope. I do not see SLA any where. Would appreciate borrowing someon...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- sla
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Dear all, i would like so set an standard issue type, so that every new ticket in jira service desk will assign to it. unfortunately i didn't found out how to do this. Could somebody provide...
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Hello! Our team is on the new issue view. However, I'd like to make a global change on the fields/layout. I noticed I can change the view for each "Customer Request Type" however we have more than we...
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I have opened a Second Project to set up archiving and make a read-only. I have had some trouble removing portal access. Although there is no content in the archive project on the portal its still sh...
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Since its release in the AWS New York Summit back in July, AWS EventBridge has attracted a lot of attention. In fact, it has been hailed as “the biggest thing since AWS Lambda itself”, by Jared Short...
- Article
- opsgenie
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Hello, I have a fully set up Jira Service Desk on the cloud for my company. It all works great. Recently I installed a new plugin that does automation and it created a new Jira Service ...
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I have a client with many different departments that all want to use Jira Service Desk for their own purposes. In some cases, it seems to make sense for a department to have an manage a separat...
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Do you know what's exciting about software? Once you publish it, your customers may use it in ways you never thought of. We experienced this with our Jira cloud app Deep Clone for Jira. In its app r...
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Hi, I am preparing for the JSD administrator certification and was wondering if there is any other material to study (that you would recommend), than the preparation course under University that can...
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Hi, A bit of background: I have a SLA "Time to in-progress" that measures the time until a ticket is being worked on. This SLA is used to report to a client if we met or breached how many e...
813 views 1 0 Deleted user December 5, 2019 -
When A User Open Jira Service Desk Project He Can The Queued Issues , If I Want To Create Custmor Portal For All Clients I Have , They Can See All Issues Created , Its Not Secure For My Bussnis ...
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Hi all, is it possible to get an E-Mail notification from the Jira Service Desk (maybe to our Support E-Mail Adress or the myself) when our Customer created a new Ticket? I ask this because we do n...
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Hello All! As for now - I use a free version of Jira Service Desk for tracking my Customers' requests. Recently I moved from 10 bucks on-premise Jira SD to Cloud version which doesn't support the "W...
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Hi together, just a quick Question: Can't find the Components Settings explained in https://confluence.atlassian.com/adminjiraserver/managing-components-938847187.html rsp. https://confluenc...
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We have multiple service desk projects each with its own agents, knowledgebase, privacy settings and configuration. But the end-user is common. So we don't want our customers to use multiple customer...
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Hi, I want to manage the support for two companys and have the following problems: When I create two ServiceDesk projects and the customer creates an account, they have access to both projects. So,...
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The support desk manager can use the @ to mention people, but me (tester) and developers who handle the tickets can't. How can I point the support desk manager (who's also probably the admin) in...
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I would like to hide/archive a next-gen project. According to this documentation: https://confluence.atlassian.com/adminjiracloud/creating-editing-deleting-and-hiding-projects-844500729.html, I ...
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Hey Guys, I'm new to Jira Service Desk. Can you assign tickets to different queues within the same project? Can you show queue 'Team A' and queue 'Team B'. I'm wantin...
- Question
- jira-service-desk
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In our environment, we receive documents/attachments from our clients. Frequently we have to modify those attachments for testing and create a new one that has the users issue in an attachment ...
- Question
- feedback
- feedback-forum
- jira-service-desk
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I'm trying to create a JIRA Automation rule that triggers a set of actions, based upon what the user puts into a custom field, which uses the Cascading list selector option. When I try to do this, th...
- Question
- cloud
- jira-service-desk-cloud
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Hello all, We created a next-gen Service desk project (portal) and we want to use Automation for Jira to clone issues from Jira Service Desk to Jira Software (next-gen) project. When we create the ...
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Good afternoon I created a field in JIRA service desk, added it to the workflow, but would like to know how I release it to appear on the customer portal?
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I have a few custom fields that my team feels need to be changed. For example one field is currently a "Label" field. We would like that field to be a "Single Line Text Field". Since i know that ther...
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Hi all My team supports two kind of customers: internal and external customers. The internal customers are devided in different departments. Therefore I created for each department an Jira Service D...
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