Community resources
Community resources
Community resources
Jira Service Management
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Hi All, i am in very initial phase of migration of Microsoft SCSM to JIRA ServiceDesk . Any suggestions on initial question about migrations or any best practices which you follow will be he...
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Is it possible to give the users a ticket number?
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We have a customer that also uses Jira internally to manage their internal tickets. When she tries to access our Jira Service Desk with the same email she receives the following message: "Your...
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Can they send an e-mail that will automatically log a request, or do they have to log into the website
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Hi!, i have a question related with the search funcionality using JQL, on all Organizations defined in my Service Desk Project, i put a custom attribute "IDORG", and the question is, it is possible m...
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Hi All, We're setting up a Service Desk for customers with a workflow to keep track of the progress. However, customers would see all steps, including the internal statusses. But we only want t...
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Hi to all, our "Customer Notifications - Public Comment Added" is set (per default) with "Customers Involved" as recipient. Unfortunately, any public comment added to the issue is notified ONLY to r...
- Question
- jira
- jira-server
- jira-service-desk
- server
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Hello We want to connect Jira Service Desk and Slack (or similar tool) in a way that the agent can start a chat discussion with the customer so it will be discrete and isolated (so other custo...
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Hello, I would like to send an e-mail to one user when created issue is an incident (with specific title). I check in automation rule, but I can only send e-mail to customer. How...
522 views 5 0 Deleted user December 4, 2019 -
Hi, I´ve created a couple of service desks yesterday and set up some users as "agent", which is what I wanted to do. However, I must have also set them up as "customers" therefore they seem to have...
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I have 1 customer who always sees the closed issues, no matter what is changed in the settings. With others the functionality works in the right way. Anyone a suggestion?
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Hi! Can I please get a detailed database schema for Time to SLA plugin? Need to find "Overdue duration field" table. Thanks! Found this article: https://confluence.snapbytes.com/displ...
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Hi, We had a customer reply to email (using Outlook) that automatically appended itself to an existing Jira Service Desk (JSD) issue (the right job as it turns out). Normally, I would expect that to...
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Hello on my Service Desk, I created a Group HR and a group Laptop. In Laptop, I have a request "order new laptop", all is fine. In HR, I created the request "on-board new colleague". In this one, ...
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A Jira software user (who's not customer service desk agent) commented on a CSD issue where the "Add internal note" button is missing (It was there before). He made a comment thinking it would still ...
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Can you allocate confluence space to JSD with different permissions for customers and employees? We do not want all the articles to be visible for customers but only the ones that should be used for ...
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Hi, External users have been unable to see their descriptions once we make a case a defect in service desk. Is there a setting for this? this did not used to be an issue.
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We're in the process of setting up multiple Jira Service Desk projects for ourselves (IT) and several business units. I'm trying to figure out a way to present a Notice page instead of a submission ...
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We would like to be able to include the component lead in our issue filters. We have 6 Service Leads (product managers) who need to be able to see all issues related to their components (services).&n...
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We have an environment with multiple clients and would, ideally, like to funnel them all into a single Service Desk, single portal setup with no cross-client visibility. Splitting clients off by orga...
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Hello! My team that consists of 20 people is currently using Jira core for 10-25 members for 1,250$ annually. A small part of our team needs to be able to use Jira Service Desk. Is it possible to ad...
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I am trying to find out who my agents are. I cannot find the default service-desk-agents group under groups. How do I find my agents?
1,092 views 1 0 Deleted user December 3, 2019 -
...bsp; Is there a way to allow Service Desk "Customers" to access a Confluence KB directly in Confluence, without making the KB public?
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Hi Is it possible to import csv data into Free trial version of Jira Service desk (cloud)? I'm looking to use the free version so i can test the data import process before using that ...
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Hi everybody I have changed something(I revoked a user's rights.) in the user permissions. Then I noticed that there are problems with the automation rules. Unfortunately, I can not choose a new use...
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