How can I ensure the service desk portal is picking up content from a Include Page macro?

[Heidi Lobecker]

My company has many departments that manage their own FAQs and "how to pages" in their own Confluence Spaces. 

We understand the Knowledge Base articles for the Service Portal are limited to 1 space.

To solve not having to copy/paste the content I used the Include Page macro in the Service Portal knowledgebase page but the content doesn't look like it's being indexed/searched

Is there a configuration I can do to solve this?

[Nadya Yusupova · Accepted solution]

Hi hlobecker,

Thanks so much for your question.

Jira Service Desk relies on Confluence search. At the moment Confluence search does not support searching page included as macros. There is currently an open ticket https://jira.atlassian.com/browse/CONFSERVER-19054 to include this functionality. Please vote and follow this ticket to keep track of changes.

Thank you,

Nadya Yusupova

Jira Service Desk