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Jira Service Management
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Have you tried the new form builder in Jira Service Management? My name is Pete Preston and I’m a Product Marketing Manager on the Jira Service Management team and the former marketing manager for ...
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Anyone using the new External Import in JSM Insight and are importing user attributes? What should the schema and mapping document look like? The API documentation is not very clear on that part.
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We have our confluence page for our company intranet and in there there are different departments that we have setup. if we go to one of the departments: Legal/Compliance we have a helpful links area...
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At the moment that I am going to close a ticket and I give him a resolution, he opens a box to fill in the information of what was done but I would like to attach evidence, is it possible to add that...
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Good day I need to do an automation with clockify. The condition would be that when a state goes to "in progress" the clockify is activated automatically. How could this condition be realized?
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Hi, our customer wants add label when he edits an issue that is already created. We have the filed "Label" set when issue is creating. But if customer wants add a label additionally than he ca...
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When customer send e mail request with attached images inline with text. Example: sent mail from Outlook It will be visible in our jira service management project like this: Is this confi...
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Always getting message "Specify a valid project ID or key" can i create the issue with free version?
...uth ) print(response.status_code) print(json.dumps(json.loads(response.text), sort_keys=True, indent=4, separators=(",", ": ")))
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good day I need to create an automation rule; When the customer creates a ticket, a first response is generated. You can give me the step by step of how the rule would be created thanks: D
- Question
- jira-service-desk
- jira-service-management
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In the portal page, there is a "Find Help and Service". Can it be setup and link to a KB Q&A? Would be great if customers start typing their questions and all related articles are listed. D...
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Hello! I am using JIRA to manage our organisations technical support tickets. I want to be able to pull off a monthly report of tickets received and from specific clients. As the tickets will be c...
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We have Tempo scheduler configured to send out end of week and late reminder email notifications. Is it possible to CC on the second email the manager of the person who is getting late reminder...
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Any plan to complete data residency for China region?
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Hi! I have an integration with SNS (that receive events from AWS EventBridge), and I would like to open alerts only when there are some member in a Rotation (on-call), it means, out of the working ti...
- Question
- opsgenie
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Hello, everyone. I need a bit of help after trying several options myself. My use case a customer sees a couple of transitions (e.g. Approve, Disapprove) when she selects one of the transitions (...
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Hello Team, We are using a cascading field with context to list all respective project parent and child values and we have a requirement to auto-populate the parent of cascading field based ...
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Hi Community, I have app. 4 teams in OpsGenie and have setup integrations between the individual teams and JSM. My issue is that when 1 JSM ticket triggers alerts via 4 integrations the 4 team...
- Question
- integration
- notification
- opsgenie
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¿Qué consulta JQL debo usar para listar los proyectos que no tienen ninguna issue de un tipo en concreto? Por ejemplo, listar todos los proyectos que no tienen ninguna tarea de tipo incidencia.
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Hi, Is there a possibility to give a user a signature for customer replies like it is possible in Outlook? Regards Tim
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Is there a way to enrich the Cloudwatch messages Opsgenie sends to MS Teams? Currently the only information displayed is: Alarm Name: Name Alarm Description: Description Priority: P3 S...
- Question
- cloud
- cloudwatch
- ms-teams
- opsgenie
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Hello Community, We are glad to announce the ability to use DMARC to improve security for incoming email requests in Jira Service Management. Domain-based Message Authentication, Reporting, and C...
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I am looking for ways to automate or streamline employee onboarding and terminations from HR into tickets. We use ADP Is anyone successful with this?
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Hi Everyone, We are happy to announce a new video tutorial series on Jira Service Management (JSM) and Jira Software synchronization (JS) using Jira Automation. Audience: - Organizations t...
- Article
- automation
- jira-service-management
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We are getting ready to launch a support system for self service clients. Currently we are using Jira internally with our teams to report issues, custom requests, etc. Is there an integratio...
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Is there a way to create a weekly Slack alert that would show the OpsGenie on call schedule for the week? Thank you!
Related collections
Atlassian Community Events
| User | Count |
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| 32 | |
| 11 | |
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| Subject | Author | Posted |
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| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |