Community resources
Community resources
Community resources
Jira Service Management
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Buenas tardes; alguien sabe si es posible la importación de usuarios mediante archivo csv?
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Hello, My company has recently implemented TAWK.TO live chat to communicate with external clients through our web. Tawk.to has also internal ticketing system which our management wants or inte...
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I've got a basic project setup. What I want to do is set the following: - Customer emails in - Responds with a thanks email - Can transition between the other statuses but no email to custo...
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The Incorrect Reporter is being used when posting through Automation. I have included two examples and have a handful more of these. I have also verified that the Actor and Reporter are set to ...
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Hello, I want to enable the "parent link" for linking the EPICS to initiatives, but the the parent link is "locked". For my understanding I need to change the Configuration scheme in or...
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Hi, We would like to know that what is the maximum number of people we can share with? Can we enter 30 email addresses at once? Thanks.
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怎么可以去掉
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- jira-service-management
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Hi team, On our current Data Center platform, the users are managed via Crowd. Is there a way to list the user groups on a dashboard? My stakeholders would like to see the users listed in each group...
391 views 1 0 Deleted user December 29, 2021 -
Please clear the configuration by navigating to project setting --> OSLC connect --> global configuration --> check which configuration is showing the prod link --> for the wrong connecti...
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Hello Team, Below is the screenshot of Opsgenie integration, when ever an alert is created an auto generated incident will be created both in Opsgenie and Jira. I want below highlighted (...
- Question
- jira-service-desk
- jira-service-management
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We know re-using schemes saves time, but there's a trap I occasionally fall into. It happens so infrequently but when it does, the amount of effort to revert it can be huge. Here's an article in case...
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A customer who was previously already added to the organization and able to open tickets/comment/etc was randomly taken off and I can no longer add her email back. It says unsuccessfully added when t...
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We have built requests that require (1) approval from 3 different approval groups. We have created a queue for each group to show what requests still need to be approved. However, once on...
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I want to send a notification/alert to respective approvers in two different scenarios: a) notification/alert to the approver indicating that the request created is going to expire after 2 d...
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We have Jira setup to import users from a parent company's O365 tenant. The tenant has both internal and external customers. The external customers are invited to the O365 tenant as guest...
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We are paying for Jira Service Management and we are not using it. If I deleted the Jira Service Management, would it have any affect on the other licenses such as the Jira Software and Confluence?
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Good afternoon Could you tell me how I can create an automation rule ... I need that the emails that arrive to jira have a person in charge So I need to create a rule to put that person in charg...
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Good afternoon I need to make a filter that brings tickets from the previous month, being the time from 18:00 of the current day until 09:00 of the following day. I tried this one below, bu...
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Hi All, If anyone is good at the Automation rules in Jira Cloud, please assist me on the below requirement. 1. Tickets transitioned from Work In Progress to Waiting for client response, email shoul...
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Hi Everyone, I'D like to know, How May I simplify the Questions that we do for our clients in the Client's Portal? In this case, how can we ask a simple question, what about the customer's ans...
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Does Jira Service Management or Jira Software have the ability to report on multiple projects at the same without using JQL filters or an add-on? Meaning to use the built-in reporting features and re...
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Hello, Now our reminders for customers in JSM are sent from one defined user. We want to send them from different users (precisely from the ticket assignee). Is it possible to configure it somehow...
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I have a problem in the workflow, I leave permissions in the transition so that I can make the change, the custommer rol however I perform tests and from the portal it does not allow me to...
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Hi all, i don't understand why when i'm trying to change my web portal information for a project, it some times works (on out of my 3 jira service) and some time it doesn't I ...
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Can you point me to an API or approach that will return a list of customers in a specific service desk? I can get the customers associated with the organizations. I don't see any API that will ...
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