Community resources
Community resources
Community resources
Jira Service Management
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Hello everyone, in our tickets we have fields with "location" and I would like to add GPS coordination fields. The problem is that filling manualy GPS coordinations is time consuming, so what ...
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Hi Guys, I would like to make use of message field in order to create different section in Jira Service Management, it works very well in software kind of projects, however, the same field is not he...
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There is a help article specifically for this, and it says to click an X that pops up when the field is selected, but on my screen there is NO X. There is a weird barely visible oval under the ...
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After upgrading from JSD 3.10 to JSM 4.20.3, in the ticket view a new module appeared: Service project request Is it possible to hide it ? What is the name of the module ? Thank you
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I have Jira Cloud, Confluence, and free service management but we are thinking of upgrading the service management. Does Atlassian have someone to help or is this all on the community and on our own ...
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Hi There, after upgrading from internal DB to MySQL we experienced problems importing the backup, but did manage in the end. All our old tickets (incl. attachments) are in the system, and w...
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Spanish-------------------------------------------------------------------------------- Hola buen día estimados Recientemente he estado usando JMS por su interfaz amigable. He estado realizando au...
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I am trying to enforce a standard naming convention on JSM tickets and so I have the ticket summary hidden and populated with a default text. At the time of creation, you are required to fill out the...
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So, I have a project that will be shared across multiple teams. In an effort to minimize the chaos (we've thought through MANY different solutions, this is just one we're going to try), we're going t...
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I want to create an incident via the API inside my app and then create a Slack chat channel for the incident via the API. How can I do this? I was thinking of making a request in the internal opsgen...
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After creating an issue in Jira Service Management (Cloud), I can add "Confluence Page Links" and "Web Links", but I would like to know the smart value of that field part. I think the format is {{iss...
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Hello, is there a way to show a personalized request type to a specific user in the helpdesk? I would like to display the issue type "priority" to a specific employee and only to her. Thanks and gre...
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Hi, I have Opsgenie for my company but I noticed that I have two accounts: one that is 'personal' and one related to my company. I have not set this up this way myself it is just how I see it. The ...
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the ticket has all those necessary labels and still it's not showing into the filter dashboard.
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Hi Community. Have 2 environments. Production & Sandbox. In the Prod i have created a CMDB for one of the projects. Can i transfer the above CMDB to the project that exists in the Sandbox env...
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Hi Community, We've a project A for Epics and Project B for Development stories. I'm trying to setup a rule to update the epic field when the story under epic got transition. So I used "Branc...
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Hi, MY code was working code with jira api 3.0.0.version. Now same code i m trying to pull the BUG. below is the code where it gives the error. JiraRestClient jiraRestClient = factory.create(jiraUr...
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Dear Community, Can I ask a quick question - Does there any limit to Automation Global rule in JIRA on Data Center Edition? Until now we're having only project scope rule but now we need to ...
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Hello, Is there any app that will make the ability to have transitions only for customers and users shared within Organizations? That transitions must be not accessible for agents. Thanks
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I would like to make the "Request a change" form automatically select a particular approvers group by default. How can we set defaults like these? In the "Agent view" section, I ca...
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Hello, I have created a Payment Request form (task) and added in a specific form I have created. I have hidden all the fields with preset values but kept the 'attachment' field visible. ...
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I need to direct emailed requests to the portal project and need some help I need it to create a service request and add the right component based on the summary text and base it on the...
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I received a report today that a user cannot see their own requests they created in the Customer Portal. I tested this myself and also experience the same behavior. We don't use Issue Security scheme...
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My Org is excited at the prospect of using Servicedesk Forms to guide ticket reporters with what we need to help. I'm having a hard time figuring out how to get that form input into a generalized fi...
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I am using JSM and i have hidden the summary field and set the default summary to "Comp Change Request". I have another field called "employee name" which is required to create the ticket. How do I g...
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