Community resources
Community resources
Community resources
Jira Service Management
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I want to link the input data on the confluence page to the issue of jira software. Is there any best add-on tool or software?
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I have created Company managed project. I want to give access permission to portal groups department wisely. It mean HR department wants to access HR-SL Portal group. Accounts team wants to access A...
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hello Guys, I'm having a problem because my message doesn't make it to my queue of project. the status that i received is "rejeted". somebody know how to resolve this problem ?
- Question
- opsgenie
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Hi guys, I'm currently trying to make a little script to help me link issues between JSM projects. One part of my script is to get the correct batch of issues to link to my targeted issue. In orde...
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Is there a way to have a set time to complete a task in Jira? For example, if we know that to complete a specific, repeatable task it takes 5 days can you set Jira up so when that particular task is ...
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I have just had an issue where a customer has commented on a service request, but no email notification has come through. I have tested this out on a test request and no email received. T...
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Hello, i'm trying to retrieve values from a Bundled field from this plugin, is it possible? I need to retrieve each value with smart value or maybe by script runner groovy script but i don't found t...
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Hello, i'm trying to retrieve some data from attribute but i don't found the good way. I found this tutorial but i don't understand how it's work: https://support.atlassian.com...
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I was wondering if is possible to send a mail from Jira to an external User and get the Read acknowledgement back to Jira.
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Hi! I wanted to send daily email from a JQL Query with column values. I tried to use the lookup issues but I only get blank email.
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Hello All, Is it possible to restrict the view of either the portal groups / the request types based on the customer login . The requirement is like , for the customer 1 --> portal groups 1,2,3 ...
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Dear Team , I have added new user with JSD licence and he is not able to see the queue in JSD platform . Snap shot attached . Please help .
- Question
- adaptavist
- cloud
- jira-service-desk
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I have an automation rule looping over every value in the Affected Services field. Later in that branch I need to check if the triggerissue has any sub-tasks with the current value from t...
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Dear all, we are running this error, after deletting any issue. Database: - name:MySQL - version:5.5.5-10.5.12-MariaDB-0+deb11u1 - minor version:5 - major version:5 Driver: - name:MySQL...
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Hello. Trialing JSM Premium. Getting duplicate application objects for most of the installed applications except 1 object is missing some attributes: InstallDate & InstallLocation Each object h...
- Question
- agent
- application
- cloud
- discovery
- duplicate
- +3 more tags...
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How to automate jira using shell or bash script to automatically close an issue after 24 hours? P.S my company doesn't provide the default jira automation facilities.
- Question
- jira-service-desk
- jira-service-management
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Direct Automation is closed by my company and they are asking me to automate Jira using shell script. But I know nothing how it works. Can anyone please help me how to start or suggest any video or t...
- Question
- jira-service-desk
- jira-service-management
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Hi there, Per the subject, are there templates to use for Insight with JSM when in the cloud or does everything need to be created from scratch. Hoping to be able to leverage the People, Employee a...
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Hi - I'm just lost trying to correct a typo on this page: https://knoxcollege.atlassian.net/servicedesk/customer/portal/3 The linked page has the typo as well. Where to I start? T...
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Hi All, Have an iossue with Jira Automation as I copied a rule from my predecessor, and it's showing up as 'some errors' but the automation is passing. The issue here is, I can workaorund the pro...
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For example, I want to send a message to Slack when an incident is created. I know the integrations and actions are based on alerts, not incidents. So I was thinking to set up a Webhook outgoing int...
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Hello. Trialing JSM Cloud Premium edition. I have insight discovery configured as a service on a Windows 2016 server. And the agent installed on a single Windows 10 pc. The scan works as scheduled an...
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Hi community, Hope someone can point me in the right direction. My business has currently set up a Microsoft PowerApps form which when filled out, makes the appropriate changes to a SharePoint List...
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I keep getting email that I have hit my user limit of 3 on Jira Service Management but I only have 2 users "You've hit the agent limit on your Free plan" Confirmed I only have 2 users by visi...
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Hi all, What is the optimal workflow definition for the training request process? Regards, Firas
Atlassian Community Events
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