Community resources
Community resources
Community resources
Jira Service Management
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Hello, Issue: Customers create support requests via the customer portal and cc those who should be cc'd. The result is that those cc'd don't get notifications and can't see the ticket. &nb...
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Is there any way other than masking to map the Atlassian service desk URL to a custom URL Eg: https://mycompany.atlassian.net/servicedesk/customer/portals to https://servicedesk.mycompany.com
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I have a new user in our environment who keeps getting "Sorry, but we’re having trouble signing you in" followed by the error details below. AADSTS50105: Your administrator has configured the a...
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Is there a way to have opsgenie notifying in our slack channel when the oncall schedule/shift rotate
We get notified on the app but then have to manually update the slack channel that X person's schedule is ending and Y person's scheduled has started. Is there an automated way to do this?
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Our ops team is sending some automated alerts to our Service Desk and a good chunk of the message is being stripped out. What appears in Service Desk: UPS: At least one faulty battery exists. &n...
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Hi What is the recommend way for managing your backlog of items in service desk , similar to moving items up and down in a traditional Jira software project? Thanks Jerry
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I need to order or filter the incidents that have the longest time in a specific column, an example of this is a bug that has 32 days in the same column and another that has 16 days, order them from ...
1,601 views 2 0 Deleted user June 13, 2022 -
Can you change label custom field type to free text field box without having to delete and recreate?
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Bonjour, Je souhaite envoyer un document via Jira (ticket) sans que l'utilisateur ne doive s'enregistrer comme utilisateur. ( Comme si je lui envoyais un "mail" via jira) . Par le passé, Il ét...
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Hi Our customers can send a request to have their software updated by us. Each such process includes a manual collection of software fixes that are available for that particular customer. Would...
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I am trying to find a way for a JSM agent to create an incident within OpsGenie when that agent "raises an incident" or marks an incident within JSM as "Major". I have read that a lot of the incident...
- Question
- opsgenie
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Hello again, I am trying to create assignment rules based on a custom field I created for category and subcategory. I created a multi level drop down for category and subcategory. When...
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Hello! As it is now the customer needs to log in, this will cause a lot of administration. Is it possible to create a web link that is specific to an organization that they can use without login in.
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Olá suporte da atlassian, gostaria de verificar com você uma situação referente ao meu Service Desk nas opções de Campos Personalizados. Ao reivindicar a entidade, gostaria de fazer cascatas, por e...
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Hi, I would like to know if one request can open X tickets at a time, that each one goes through a workflow and that the requester can see the status of the request, which is the status of a...
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Hi! I want to know if there is a way that from a custom field of a request type, X tickets are counted: - custom field name: ID -I put 3 ID's and I want that even if it is only one ticket submit...
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如何使用JIRA工具来管理需求
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- jira-service-management
- jira-software
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I have a Jira service management license. I'm also the administrator of the project. When I add a public comment to a ticket, I get the following red padlock icon near my comment. When I hover on ...
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Hi, My colleague has set up an "Internal Employee" object type in their schema and has made the "Display Name" attribute the label field of the object type. In my own schema I need to access t...
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Hi guys, is anybody working on a Jira Service Managent Powershell Module, to interact more easily with JSM. The usage of the API with Invoke-Webrequest is very unhandy. I hope that someboy of atlas...
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Hi there, Is there a way to remove "Issue Types" in "Type" field dropdown on Issue Creation? For example, on a JSM project, when clicking "Create issue" an issue screen will come up and rig...
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Hi, When an incident is an SLA breached or without breached (For example: Last 30 minutes for SLA Breach) , how to send an automatic mail to the assigned person? I read the questions and answers, b...
- Question
- jira-service-management
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Hello All, I have the following requirement. In the ITSM sample , lets assume that I have created a field called Configuration with following values in the check box and the expected out...
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Hi, I'm automating an email request and below is my use case. When users send an email to createTicekt@test.com, an email request ticket will be created. Below is the sam...
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Witam serdecznie mam pytanie odnośnie tego produktu brak polskich znaków do wpisania i odczytu danych w sprawie dotyczącej strony
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