Community resources
Community resources
Community resources
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Jira Service Management
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Sometimes, it’s desired to disable notifications when an issue is transitioned to a specific status. Jira doesn’t have any built-in tool to do this, however, you can easily accomplish by creating a c...
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When a Service Management customer answers an already resolved (and closed) ticket, it’s often desired that the ticket is reopened in order to agents be able to work on the customers' request. This...
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Hi Atlassian Community! I'm a member of the Jira Service Desk team. We know that sometimes our customers look to firms like Forrester for their expertise on vendors and trends in IT. That'...
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Jitsi for Jira Service Desk We have discontinued support for this app.
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Approval is a great feature of Jira Service Management, but sometimes it's not necessary to show to our customers the list of all users in our instance or we just need to show them a list of managers...
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In this article, you will find the easiest way to make your internal users and customers to access a specific Confluence space and do not use any Confluence license. When a project is crea...
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We’ve been talking a lot about Jira Service Desk onboarding on Community recently: A is for Activate: Share your top Jira Service Desk onboarding tips for new users!, Jira Service Desk – Don’t be afr...
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...e more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian p...
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Cyberfusion is a Dutch hosting company. Cyberfusion was founded in 2014 and specializes in exceptionally high-end web hosting for web agencies as well as high-load application hosting for larger...
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The Jira Service Desk team is looking for and sharing stories from teams using the tool for innovative use cases in HR, Legal, Finance, Marketing, etc. in order to help traditional users (IT admins) ...
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Many IT workflows that were previously done primarily through email, would be much better suited for automated text-message conversations using conversational AI, saving time and frustration and opti...
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@Navin Singh is a Project Leader for the United Nations Population Fund, the United Nation's reproductive health and rights agency. His team is currently going through a major Information and Co...
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The Jira Service Desk team is looking for and sharing stories from teams using the tool for innovative use cases in HR, Legal, Finance, Marketing, etc. in order to help traditional users (IT admins) ...
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Hello Atlassian Community! We’re a new app in the marketplace, Ushur for Approvals and we’re looking for Jira Service Desk users to try our product. What does Ushur for Approvals do...
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Valerie Blanchette, #1 most outdoorsy Atlassian admin, on why you should to go to Summit Europe 2018
For fun, @Valerie rides bicycles, motorcycles, runs, hikes, and skis. She also manages thousands of Jira tasks and processes for Jira and Confluence. In this interview, you will discover that there's...
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