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Customer Service Management
This forum is meant to help you find resources and learn alongside your peers regarding the Customer Service Management app. For general Atlassian product support, please refer to Atlassian Support.
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It seems that currently CSM agent widget only works in jira customer portal website. But it is isolated, doesn't have enough context of my service, like logged in user info, and relate...
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For me, the strength of CSM is the ability to be able to enrich a customer and an organisation with more custom detail fields. However, when you have an overview of a customer/organisation, you can...
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Hi There, We currently use a JSM project to manage customer requests, CSM looks great and we would love the ability to use Rovo and such. Is there a whitepaper/best practice/guideline for us to tra...
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I created a customer service management project and an user experience linked with that CSM. I also created a simple form with summary and description (similar to default one) and assigned the "prob...
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Hello! we currently have a public facing desk that interacts via emails with external users. We had to make it Open/Public in order to leverage emails creating requests from external users - to our u...
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