JSM to CSM migration

[Shez]

Hi There,

We currently use a JSM project to manage customer requests, CSM looks great and we would love the ability to use Rovo and such.

Is there a whitepaper/best practice/guideline for us to transition our project from JSM to CSM?

Thanks

[Dirk Ronsmans]

I can only second this question/request. I'm sure a lot of customers have built their own "CSM" over the years and moving to a new project will surely have an impact. 

Having guidelines on how to best move from an existing setup to the new app would be greatly appreciated!

One things especially for me would be on how to handle the work item key. Often (more than needed) effort goes in to deciding what the perfect project/space key is and "losing" that by moving to a new space is already a question that has come up.

So +1 for any guides/best practices!