Hello! we currently have a public facing desk that interacts via emails with external users. We had to make it Open/Public in order to leverage emails creating requests from external users - to our understanding the public sign up piece needs to happen in order for external users to interact via email as they have to create an account and can then email. We have restricted all other portals and all request types on the Open desk so its not visible to external users but they can sign up then interact via email with the desk.
We would like something more secure and our Atlassian CSM discussed this new CSM App as a possible solution.
My question is for the external customer service sites that can be set up with CSM - does this solve for not having to setup public sign up in the main JSM? We are after a way that these external folks can submit via email w/o having the account sign up piece in the main portal or company side portal so that its not exposed thought it does have to be available externally.
