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- Community
- Tag: jira-service-desk
Tag: "jira-service-desk"
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Hello! Two days left till our webinar: 🎥 Stress-Free Incident Communication with Jira Service Management ⏰ Wednesday: 16.10 at 7:00 PM CEST / 1:00 PM EDT / 10:30 PM IST 🔗 Free Spot...
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Hi guys, I recently create project in JSM, and edit fields in all screens of these project. and for issue type of service request with approval, I want add Start date but I can't add it, even ...
- Jira
- Question
- cloud
- jira
- jira-service-desk
- screen
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Hello 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:00 PM EDT ...
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Hello JSM users 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:...
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Hi there! I need to retrieve a list of customers (not users) within a specific project. I will receive requests from customers from outside and before open a ticket I need to check if it is a custom...
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I have configured the times for each priority, but it always takes the time of "All remaining priorities". What am I doing wrong?
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Howdy, all! In ServiceDesk, we're trying to build a search that exactly finds the tickets that have breached the SLA Goals, and we can't figure out how to correctly represent the timeframe aspect of...
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Hello Atlassian Community, Great to be part of this community! In our company, we use Jira Service Management as a Data Center, and I am an admin for several "Jira Service Desk proj...
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Dear Assets Discovery Community, We are excited to announce that we're planning to add a built-in patterns editor to the Discovery app! Our goal is to make it easier for you to create and modify pa...
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Hello again ;-) when I am using these API https://developer.atlassian.com/cloud/customer-service-management/rest/v1/intro/#about I became an 401-Error. By using this API https://developer.atlas...
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Hi everyone, I’m working in Jira Service Management and need help with automatically updating the "Organization" custom field in requests. Specifically, I would like to have this field populated or ...
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Our team has made the jump from our old, outdated standalone server to Data Center. Our service desk projects, and info was transferred also, but we do not have service desk anymore which was a mista...
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Hi there, My team created a JIRA Service desk with the purpose of routing communication requests through the portal. As it stands, requesters (or "customers") are not able to create requests without...
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Hello, I have two request types in service desk. The first is a company wide request so everyone can have access. The second is only for certain staff members. I want to restrict it by group. I hav...
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🚨 Challenges of Scaling a Service Desk? We’ve Got Solutions Adhering to best practices allows enterprises to effectively manage their Jira Service Desk instances, leading to a more organized...
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Jira Service Management 5.14.0 Jira Software 9.14.1 We would like to fetch assets information from API. For the reference we're using these documents: https://docs.atlassian.com/assets/RES...
- Jira
- Question
- jira
- jira-service-desk
- jira-service-management
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I have created a handful of request types to use for raise support tickets in our business. I want to create a web form I can share internally with staff and the can use it to raise ti...
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I am attempting to make a simple automated message when a ticket is triaged in Jira Servicedesk. I want the message to say something like "Hi {{issue.reporter.displayName}}, Your issue has been re...
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How can I set stamp first response automatic with out use comment because sometime first reply might be not the first response from my side
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Are you ready to enhance your service management with a well-structured service catalog? A properly designed catalog in Jira Service Management can simplify processes, streamline requests, and align ...
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It seems like every time this website makes a change it is something that impacts its users in a negative way. The Assign to me button on the Create issue page has recently been move...
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Hi Dear Colleagues, We have the following case. We have 2 instances and want, when exporting tickets from X instance, in the List View we can see the linked issues from the Y instance, but when e...
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Hello Community 👋 I just wanted to share our newest material that can be super useful for service desk agents, Jira admins, and managers! 🌟 Adapt Jira Service Management for Enterprise 🔗...
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Hello, We are hoping to create a simple list to inventory 20 to 30 items such as copiers/printers/scanners. Wondering if Assets in Jira Service Management is a good tool to use for that purpos...
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Read 4 must-have actions that you should take to be prepared for anything and smooth out customer support. *All actions are possible with Feature Bundle or Issue Merger. 1. Control visibility and...
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