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- Tag: jira-service-desk
Tag: "jira-service-desk"
Questions
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This question is in reference to Atlassian Documentation: Setting up your service desk How do i delete a project?
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Hello, I am using the /rest/api/2/issue API of JIRA. I am successfully able to use Get for below URL https://futuregroupb.atlassian.net/rest/api/2/issue/LHEL-24 but i get 403 forbidde...
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Do you now how to set friendly URL for Customer Service Desk (JIRA Service Desk) instead of: http://xxx.xxx.xxx.xx:8080/servicedesk/customer/xx/? I want for example http://servicedesk.mycompanydomain...
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Using the JIRA python module this example works: from jira import JIRA jira = JIRA('https://jira.atlassian.com') issue = jira.issue('JRA-9') print(issue.fields.project.key) # 'JRA' prin...
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How can I set automatic watchers (one or more) to all isues created in the project? I need it for JiraConnect push notifications.
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Hi I have a client in my service desk that gets below error when trying to login You do not have a permission to log in. If you think this is incorrect, please contact your JIRA administrat...
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Can I change the default priority of new issues created through the Customer Portal? By default all the new issues are 'Medium' prioritized. Is it possible to change that? Is configurable per Service...
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I currently have a JIRA 6.4.x + Agile install and am trialling a JSD 2.5.x as addon. I wanted to perform an upgrade on my test server but am unsure how to proceed. I can see three available files for...
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When receiving email in JIRA Service Desk we often get different mails belonging to the same incident. We can of course link the tickets but we (and the customer) loose the history in the ...
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This one seems to come up from time to time. It looks like it is back today ... anyone else getting: Error retrieving data for urlhttps://<domain>.atlassian.net/rest/api/2/field: <h...
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We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as the...
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Hi, could you tell me please how to change the color of the category To DO for example which is actually Blue in JIRA and make it red instead for example? Thanks Melissa
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Hey folks, Is there a way to link an existing internal JIRA project (used for development) to a JIRA Service Desk Project (used for collaboration between support & customers)?
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Our company plans to use Atlassian software as standard support tools for software development. We prefer the cloud-based option but according to the European and German laws we have to comply wit...
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Oracle is changing (or has changed) their Oracle JDK support structure. We need to buy Oracle JDK licenses (not just the support contract) from Oracle JDK 1.8 onwards. This is going to ma...
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Sample workflow: Customer logs a service desk ticket. Support analyst determines the ticket is a product bug. Support analyst transfers to Production Development (and the creation of a Bug Is...
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We're trying to use the Service Desk application to allow the public to create new bug tickets for our game. However we would like to allow them to view tickets that have already been created. How do...
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I want to customize the Service Desk Portal page, sort of described here: https://confluence.atlassian.com/display/Support/List+of+Service+Desk+Customizations+from+Atlassian+Support When I go t...
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Is it possible to edit the service desk email templates, like the jira ones? I want to remove the "You can view the full request" line and the advertising footer for service desk at the bottom....
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Good morning, we have several customers reporting that when they try to open Jira on Internet explorer 11, appears an empty page. After a research, we propose to: 1. Disable the browser's compatib...
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Hi, In our webdesign company we would like to collaborate on projects with our customers. The desire to share a backlog/kanban board with a customer, and allowing to create new issues and prioritize...
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Wanting to search for issues that I have assigned from unassigned issue queue to a specific user. In the activity history for example this is displayed as USERXXX changed the Assignee to...
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