Tag: "jira-service-desk-cloud"

Dear Atlassian Support, I am encountering an issue with the Email This Issue plugin in my Jira instance. Specifically, the Auto-submitted (auto-replied, auto-generated, auto-notified) filter does no...

• Jira Service Management
• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello,   In Opsgenie we are able to access a "user view" for other user's Notification Settings, etc. It's accessed via these URLs:      tenant.app.opsgenie.com/settings/user...

• Jira Service Management
• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I am making use of 'Jira Cloud for salesforce' currently I need to make these fields mandatory in the 'Create Jira' page.   ·         Shipsy Consig...

• Jira Service Management
• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

  Dear all, do any of you perhaps know how to set up a condition on a status category? It's tiring to click every time statuses that are not to be considered for automation. It would be easier...

• Atlassian Automation
• Question
• automation
• cloud
• jira-cloud
• jira-service-desk-cloud

Hello Atlassian Community, We're excited to announce that Selective Data Copy for Jira Service Management sandboxes is now generally available! This feature will be available for Jira Service Manag...

• Jira Service Management
• Article
• change-management
• confluence-spaces
• data-testing
• feature-testing
• jira-projects
• +7 more tags...

There have been 3 separate incidences where our customers have reported that they are no longer receiving ticket notifications from Jira Service management. All affected customers report that they di...

• Jira Service Management
• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• jira-service-management-server
• server

Hi community! I’m on the Atlassian product management team and would love to learn more about your experience with your current external customer support solution (e.g., Jira Service Management, Ze...

• Jira Service Management
• Article
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

We have around 50 Jira licensed users in our organisation . But we want to use OKR board by Jira free plan for only 5 users. Will it take all licensed Jira users in OKR plan , do we have to pay if we...

• App Central
• Question
• jira
• jira-service-desk-cloud
• jira-service-management-cloud
• okr

I have recently started a new JSM Project and would like to add Agents and Collaborators (such as developers from other Jira Software Projects). All related post I could find did not help my issue...

• Jira Service Management
• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello everyone, I'm Darshan Hiranandani, I have a customer portal request where I need to allow users to enter an amount for each selected agency. Currently, users can only select one agency from a ...

• Jira Service Management
• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

    Hello, We are using Jira in our company with a team of French developers and business teams/users from several different countries: France, USA, UK, Germany, Switzerland, Japan, Russ...

• Jira
• Question
• cloud
• jira
• jira-cloud
• jira-service-desk-cloud
• jira-service-management
• +3 more tags...

Hey community,  I have seen a few questions / posts on this topic and so I thought I would write an article summarising a few customer use cases I have had recently where I used lookup tables ...

• Atlassian Automation
• Article
• automation
• jira
• jira-automation
• jira-cloud
• jira-service-desk-cloud
• +3 more tags...

안녕하세요. 당사는 회사 구글 계정을 통하여 지라와 컨플을 사용하고 있습니다. 이제 컨플은 사용하지 않고 지라만 사용하고자, 컨플 사용자로 되어있는 계정에 일일이 접속하여 사용자권한 해제를 하였습니다. 하지만 해제한 사용자가 예전에 사용하던 컨플에 회사 구글 계정으로 로그인을 하면 다시 사용자로 자동 권한 부여가 되고 있습니다. 관련해서 질문 드립...

• Jira Service Management
• Question
• jira-service-desk-cloud
• jira-service-management-cloud

    Hi everyone, I am Darshan Hiranandani, trying to set up an automation to add a specific label whenever a certain canned response is used. For example, when the response "Please conta...

• Jira Service Management
• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

    Test execution is not allowed to paste the snapshot; it is showing an error: 'Error adding evidence.'"

• Jira Service Management
• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

    Hi all, I’m Darshan Hiranandani, working on creating a new request type and need a bit of help. The form I'm designing has 10 fields (of various types), and the goal is for the user ...

• Jira Service Management
• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud What is shown? A customer account added to a support p...

• Jira Service Management
• Article
• jira-image-of-the-day
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud What is shown? The Portal-only customers page where yo...

• Jira Service Management
• Article
• jira-image-of-the-day
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Update: The CSV importer is now live (as of 22nd January 2025) and available to all customers using Jira Service Management. In order to initiate and complete an import, you must either be an Org Adm...

• Jira Service Management
• Article
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hey All JSM Admins! Jovin here from the ITSM/ESM Masters chapter of ACE with a call for input from anyone and everyone! Soon I'll be launching a series which will run every other month or so call...

• JSM News & Discussions
• Article
• jira-service-desk
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• jsm
• +1 more tag...

Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...

• Jira Service Management
• Article
• ai
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

The "Context fields" on the right-hand side of a ticket's layout now appear with each response field under each field name. Yesterday, the response fields would appear to the right of their field nam...

• Jira Service Management
• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, I have a Discovery Project where i want a custom field (LRE) to be updated when a linked issue (Epic) in another project has its Original Estimate updated.  For me it seems natural to use t...

• Jira Service Management
• Question
• jira-automation
• jira-service-desk-cloud
• jira-service-management-cloud

Hello Atlassian Community! 👋🏻 I’m excited to share the next development in our journey to bring you more customization capabilities to Help Centers in Jira Service Management! We previously ...

• Jira Service Management
• Article
• customization
• help-center
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, I was wondering if anyone had any experience with designing a help center/portal(s) with translations to unsupported languages. Usually, we only had to construct portals that are use...

• Jira Service Management
• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• language-support