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- Tag: jira-service-desk-cloud
Tag: "jira-service-desk-cloud"
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Hello! There is a need to create a form for entering tasks with multi-level selection from a list. The list has 3-4 levels. I will be grateful if you can tell me how to organize the updating...
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I'd like to refer to the following topics; https://jira.atlassian.com/browse/JSDCLOUD-10908 & https://community.atlassian.com/t5/Jira-Service-Management/How-hide-share-button-at-portal/qaq-...
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Hi, I have configured an auto-acknowledgement email in the event when tickets are created in JIRA cloud. However, external users are not receiving these emails.
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I have Microsoft 365 Outlook and Jira Cloud Add-in but unable to view Jira Cloud issue from Microsoft outlook. Getting error message "Something went wrong. You can reload the add-in or contact suppor...
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For years, customers have been requesting a feature to have the option to remove “Activity” logs. As a professional who shares boards with clients, I agree with the many others who have commented on ...
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In cascading option if selecting India then Pune, Mumbai ,Deharadun this configuration can be done. However , selection is limited at a time . If I want to select India with Pune and ...
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I have JSM Incident issues that are cloned and the clone moved to another JS project. I am trying to create an automation that is scheduled for 2-3 times a day to run through all open JSM Incident is...
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Can't seem to figure out the best way to go about this. If the creator of a ticket is also the approver, we want to auto approve the ticket.
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Hi, I would like to disable the Log Work option based on criteria I set. My use-case is that I want JIRA to look at a particular field & if the value in that field does not match a...
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Hi All!!! We have this scenario, that we are intended to achieve. There is a Service Management project where the cusotmer adds a comment with confidential information, that only a certain group of...
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When create new dashboard and add gadget "Test Runs Summary", find target test executions by "Saved Filter", input valid filter but it will not be available in search result list. How can I user my ...
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An automation that automatically assigns a certain user to a task when a specific status is chosen keeps running. However, the rule doesn't exist anywhere. Not on the project automations or the ...
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Hello Everyone. I am trying to give a default view to everyone who accesses the assets for example: We have a column called Asset Model, how do I make this column to be displaye...
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Hello, we have a Jira Service Desk created and I want that the customers can see in a confluence page a summary of the issues created, using a Jira chart two dimensional. But they can see it, in the ...
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Hi!! In my Atlassian instance, I have two open Jira Service Management portals, where users automatically log in with their corporate email if they belong to an authorized domain. 1...
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I'm trying to pull the data from the newest Jira cloud API (v3) and they produce a json that looks like this: { issues: [ 1, 2, 3 ], nextPageToken : "string" } ...
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If I add checklist items to a card in Trello and I add an expiration date and an owner, I expect to be notified when the item expires. But I don't receive any notifica...
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I have taken over management of a team using free Jira. The previous manager set only themself as a site admin and has now left. All the guidance I have found, relating to changing r...
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I'm looking to pull a report of all users, that pull their profile information (i.e. department, organization). I do not want to pull it per project. is this possible?
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Greetings, community! following up on https://community.atlassian.com/t5/Jira-Service-Management/Re-Linked-Issue-Update-Automation/qaq-p/2659024/comment-id/165914#M165914 I am interested whether...
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Good day, All I need your kind help with an issue I'm facing I wanted to delete an organization, but the delete button is grey and not active. I followed these instructions: Delete your org...
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Hello, I'd like using Alerts feature with forms to manage asset conflicts effectively. Specifically, when selecting an asset for a period (via a date and time field) I would like to receive an aler...
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Are there differences between JIRA API and JIRA Service Management API? We have developed an integration using JIRA API. We have tested the same with JIRA Cloud Software pl...
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Hello, My customers (users who will open issues on JIRA SM) will log on Azure AD. Do they need for each a Atlassian Guard license or Guard license is only necessary for user/agents (user that will r...
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Does Jira Cloud support integration with ManageEngine ADManager Plus?
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