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- Tag: internal
Tag: "internal"
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...o run only on Public Comments. Use of the new feature breaks this. Why do restricted Internal Notes not meet the criteria of {{comment.internal}}?
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Hello I have found several articles with advice to create separate Service Management projects for external and internal requests. Can you please explain why it is more secure and efficient? Now w...
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What API interface can be used to retrieve an internal comment flag? This is to easily differentiate if comments in the Service Desk project is either an external or internal.
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...oticed that this includes internal comments as well. Is there a way to make it so only non-internal comments are sent? Thank you!
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Hi, I'm seeking advice on best practice options for managing SLAs, more specifically the "Time to first response" SLA in scenarios where we need to log an internal issue where the "customer" is n...
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I'm having a problem with a servicedesk (JSM) project where non-agents are getting internal comments sent to them in notification emails. I thought internal comments were only for agents, how is i...
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I want the participants added to the ticket (participants who do not have agent license) to be able to read the internal comments as well as be able to add a new internal comment. Is this p...
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My company has JIRA datacenter, and we use JIRA internal authentication. We would like to switch to LDAP, but we have some JIRA integrations developed internally that won't be able to be ported to u...
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Is it possible to ensure that attachments made as part of internal comments are not visible to service portal users. This is on Jira Cloud Service Desk. Thanks Mark
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...rticle is for external or internal use (i.e. for end users, or for internal support teams). In order to ensure the correct visibility of our knowledge, we have two options: 1) We manually define the p...
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Hi, I'm currently using this command to add comments to an issue jira --action addComment --issue [Issue id number] --comment [My comment] Is there any way to make this an internal comment that i...
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I want my team to be able to leave comments on an issue that the reporter (Our customer) does not see. I understand that this can be done by selecting the role of the user you wan...
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When I click the save button on the user repository page within bamboo I get the following error: (version of bamboo is: 5.15.5) 7/3/2018 Internal server error [APPLICATION URL]= 1/2 Internal...
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Hi All Is there a way to distinguish an attachment that has been shared internally or with the customer? At the moment there is only two ways to figure this out If the files are s...
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I am using Bamboo from my work. When confirming my new password I get to a new page where it says "Internal server error" with the following message: Caused by: com.atlassian.crowd.exception...
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Afternoon All Is there a way on Jira Service Desk Cloud to determine if an attachment is shared or internal? If not, there should be an icon or something to indicate from the list of a...
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Our campany bought Bitbucket Server for an internal network, and trying to use SourceTree. While SourcetTree installation, it requires Atlassian account, but, in the internal network, c...
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An Account Manager commented on a Service Desk ticket and clicked Internal. The Internal label shows next to the comment, however when the Account Manager looked at her email notification the c...
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Hello all, I am looking for solution for our situation 1. Service Desk - our server, external, https - for customers 2. JIRA and Confluence - our server, internal behind VPN, http - for e...
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...gain. Now the issue occured that some (not all) of these comments are only internal somehow and not to be seen in the customer portal any longer, although I clicked the "share with customer" button a...
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...ave linked this screen to a transition from one state to another in the workflow, I did that because the agent should fill some standard internal information before changing the status of the issue, f...
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Hi, Sometimes we comment issues by ctrl+enter. It's faster and usual in many systems. But comment becomes "internal" and clients can't see it. And we wait answer.. And nothing... Our c...
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On JIRA Service Desk, we have internal JIRA users (agents) who work outside the office on site with customers. When these agents act as the customer (reporter) and raise a quest, they don't receive t...
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Hi! On JIRA service desk, when my customer respond by email on an issue, my Service Desk on agent side show the comment as internal. So my customer doesn't see his own response in the customer p...
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Agent can do comment for internal person as well as external person while doing workflow state transition. But right now Agent can't do comment in both tab at a particular stage of the workflow at a...
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