Created Oct 5, 2021, Last active today
Hi everyone, I'm Asha! I come with a wealth of experience in working with Jira Service Management (JSM). I'm passionate about leveraging my expertise to assist and support our community members with ...
Hi everyone, I'm Asha! I come with a wealth of experience in working with Jira Service Management (JSM). I'm passionate about leveraging my expertise to assist and support our community members with ...
Looking for a feature to export or share CSV/PDF file with list of issues along with some fields and attachments
I am Varunish. I more of a Confluence User. Using Jira mostly in office for tracking tickets I have to document.
Hi All, I started using Jira and Confluence around 2009, I don't remember the exact time. JSM I used for the first time when it started out as an app Time to SLA, we had that in our instance. That ...
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Jira Service Management Fundamentals
These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.
Learning Path
ITSM
Use this path to build your IT Service Management knowledge and earn an Atlassian certification.
Setting Up ITSM Projects in Jira Service Management
This training series helps you get started in Jira Service Management quickly with the new ITSM project template.
According to the document, JSM supports team-managed projects. But I'm not able to create team-managed projects. I'm able to create company-managed projects only. When I try to create projects, I can...
Hello! My name is Joel. I've been my company's Jira Admin for about a year and half. I've enjoyed using the product so far, and keen to see what the future holds.
Hello Community , We’re excited to let you know about a few new features that will make setting up and customizing your team’s company-managed project in Jira Service Management much quicke...
If you're a member of the Kudos program, you may have already noticed the "Take my JSM Upvote" repeatable badge. This badge is mutually rewarding: you help recognize a member who is sharing useful ...
Hi , guys. what steps do I need take to prevent my company email dumping exsternal mail into my service managment project. Obviousley i give ou my email, is there away to configure the system so it s...
Hi, I'm @Tim Kopperud and I have worked with Jira and Confluence the last eight years, as a user and as a functional administrator. I started working with JSM in 2018 when the current versi...
I am new to Jira Service Management
I'm Hussein from Nigeria, I started using jira for almost 2 years now and I really love it, thanks for the privilege.
"the task is we have jira and there is a issue created on that it is a manual test case. and we have automation test script written with selenium framework also for automation testing. our testing mo...
I've been using JSM for quite a long time. I have more than six years of experience in Atlassian. I have seen how the Jira Service Desk evolved into JSM, becoming a core part of the ITSM world. I wo...
Hello everyone, I am working on the JSM and Jira from long time and if you have any query or questions then let us know. Regards, Mahesh Shinde
Has anyone experienced this before? It just started out now where changing status in the ticket has been popping up with the application blocked and specifically with Jira-posting as the application....
I've been searching and reading and getting my head turned around with chicken-and-egg procedures with workflows and approvers. What's the basic steps to set this up? Setup approvers first, th...
Hi beautiful Team! 😁 I'm Esteban Diaz and I've been working with Jira for about 7 years. And it feels great starting sharing my little experience and having the chance to learn o lot from you too....
I am a newbie in Jira. The scenario is I have to give an access to a customer to create issue. I have done initial things but now I want to remove the options of affected hardware, conference ca...
One of the things I love about JSM and building out solutions with it for clients is just how flexible and easy it is to iterate a grow a solution overtime. This can workout well for clients as the...
To be honest, I'm no longer new to Jira Service Management, I'm just trying to figure out whether I'm supposed to write an article or start a discussion because for some odd reason I still don't seem...
I am using Jira Server version 7.5.4 and following is my requirement. I want to restrict the users/customers to submit requests only between 8:00am and 4:30pm. I was trying to use this Workflow vali...
Hi all, I've got a JSM project that creates tickets for incoming emails auto-forwarded from two different inboxes. I need a way to identify which inbox the tickets are coming from, but haven't been ...
From Amsterdam to Munich, now to SITS 🛬 Erin Collins brings "Beyond IT: Empower excellent service for all teams" straight from Atlassian's European High Velocity Team Tour! On Tuesday 25th ...
For users new to Jira Service Management and the experts who love them!
Copied to clipboard