Project setup made easier with request type and workflow templates!

Hello Community :wave: ,

We’re excited to let you know about a few new features that will make setting up and customizing your team’s company-managed project in Jira Service Management much quicker and easier – request type and workflow templates! 🪄


🆕 Request type templates – to quickly create a new request type

Request type templates will make adding a new request type to your service project a whole lot faster. The templates are designed for a range of different teams and use cases, and act as a great starting point for admins that are new to Jira Service Management, as well as those admins that who are looking to create consistency across multiple projects, or further customize their project to meet changing needs.

🆕 Workflow templates – to easily replace your request type's workflow

Workflow templates will make replacing a request type's workflow with a new one much easier. Rather than creating the new workflow from scratch, you'll have the option to browse a library of templates including some that come with preconfigured approvals steps. Preview and select the one that best suits your needs, and use it to create a new pre-configured workflow that will be linked to your request type.

🆕 Request type templates in Blank project template – to help you get started in a new service project

Harness the time-saving benefits of request type templates when creating your next service project. When you choose one of our Blank service management project templates, you’ll have the option to use request type templates to add request types to your project before it’s created. You’ll land in your new project for the first time with your tailored selection of request types already added, and you can go on to customize them straight away.

To read more about these new features and how they work, check out our launch community post

The Jira Service Management team

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