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In free plan, what would limit the number of clients we can have?

Alexandre Nietupski
Alexandre Nietupski
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January 5, 2024

Good evening!

My team has been testing JSM under free tiers and would like to know how many clients we can have, before implying in charges in product itself, or the instance. Is it possible to have a couple dozen registered clients submitting tickets?

The site is used by the team only, and these clients are external to it, and may be "volatile" - they may change, in time.

Thanks in advance.

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Rilwan Ahmed
Rilwan Ahmed
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January 5, 2024

Hi @Alexandre Nietupski ,

JSM free will have 

  • Up to 3 agents
  • Unlimited customers
  • 2 GB file storage
  • 100 email notifications per day

https://www.atlassian.com/software/jira/service-management/pricing

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