New to Jira Service Management
Created Oct 5, 2021, Last active Feb 9, 2025
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Welcome to our New to Jira Service Management community group! We’re so glad you’re here. If you’re just getting started with the product, this is a great place to come ask questions, share resources...
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...o come true, I’ll be honest: Jira Service Management can’t do any of the above for you. (Yet?) But it does have its fair share of automations that can make life a little easier. For those of y...
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Hello community friends We are excited to announce a NEW and FREE learning path for Jira Service Management in Atlassian University: Set up Jira service projects to enable...
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Welcome all to New to Jira Service Management! We are happy to have you here. Since this is a new group, let’s start with introductions. How long have you been using Jira Service Management...
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Hi, I am setting up a test Service Management project in Jira Data center and would like to configure the following: All Service Desk agents can see all issues (Browse Projects Permission is assign...
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Hi all, I have followed the instruction is the article below, but still when the customer doesn't get automatic replies from AI to their inbox. Is there something else needs to checked other than wha...
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Hello Everyone!. I am currently working as a Project manager in Devops/cloud service providing company. I have transitioned form Product based company to service. Please do let me know your expertise...
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Hello, I have been practicing Jira administration for the past three years and recently started working with Jira Service Management. Excited to be part of this group and eager to learn more
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Hi Team! I'm new here in this JSM group. I've been using JSM in my work for almost 3 years, so I'm looking forward to learning more about it and sharing my knowledge. Thanks!
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🚨 Announcement: Transform Your ITSM Strategy with Atlassian’s FREE Webinar! 📅 Date: January 29th, 2025 🕚 Time: 11:00 AM Pacific Time 📍 Location: Onli...
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If you're working with Jira Service Management, creating and managing forms effectively can be a challenge—especially when dealing with custom fields and conditional fie...
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Hey all, I've been using JSM for several years and am constantly looking for ways to ensure my agents only end up getting tickets that require a human to help with. Basically I wanted to expand Tier...
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We are on Data Center. We have been asked if we are able to export to a PowerPoint. Currently we have issue information being recorded in an Asset Object Type. Any suggested Apps?
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Hi everyone. Looking forward for all the topics discussed here
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Is that possible to copy one form request from one project to another project in JSM DC enviroment??
Is that possible to copy one form request from one project to another project in data center
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Hi, Atlassian Community! 👋 Starting out with Jira Service Management (JSM) can feel overwhelming-there’s so much to explore, from queues and SLAs to workflows and automation. I remember when I firs...
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Hello Folks, I just joined this group in atlassian community, although I'm not new to JSM, I've been using it much, and know a few things already, but I'll be happy to ask my queries here an...
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Hi Folks! Happy New Year! ICYMI, @Kate Pawlak _Appsvio_ is back at it, hosting her first Community Led Class of the year! This class is not to be missed if you're just ...
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Hey everyone, and a Happy New Year to you all! 🎉 Just a quick intro - the name's Tom and I've been lurking for quite some time. I'm a long-term Jira Jedi and love to lean on Confluence (especially ...
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My name is Steffy and I recently joined as a member of this amazing community! I'm thrilled to be part of this group and to learn alongside all of you. Whether you're just start...
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Hi. My name is Alejandra, I have used Jira with team-managed project since three years. Now I activate free trial period for JSM to analyze how to implement functionality for request for...
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Good Day, First of all Happy Holidays everyone! I am not new to JSM, however I am new to lot of new features that were added and didn't get a chance to test. Recently, I learned about Assets. I...
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Hey All JSM Admins! Jovin here from the ITSM/ESM Masters chapter of ACE with a call for input from anyone and everyone! Soon I'll be launching a series which will run every other month or so call...
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Hi all, Looking forward to being an active member of the community. I've used Jira in the past to manage a strictly waterfall process for development of PeopleSoft. Now, I manage development of a f...
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Hello Community! 👋 We are working on improving HR agent efficiency in Jira Service Management. Whether you are already using Jira Service Management for HR or considering it, help us identify whe...
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Hello JSM aficionados. I am trying to set up JSM as a ESM solution in a commercial real estate management setting. My question relates to custom fields and queues/dashboards. My design involves ...
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November 13th marked the inaugural meeting of the online Atlassian Community Chapter “ITSM/ESM Masters” and what a great first session - check out the chapter page here [1]. Our special guests shared...
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Hi Folks! Caity Belta here. I work at Atlassian as a Community Strategist. My role involves enabling internal teams like product, marketing, and solutions engineering to engage more with our commun...
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Hey everyone! After some exploration, I found a way to link asset objects to a specific customer so that they can only see assets assigned to them in the portal form—natively, without extra workar...
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