New to JSM Group - is this serving us?

[Caity Belta]

Hi Folks!

Caity Belta here. I work at Atlassian as a Community Strategist. My role involves enabling internal teams like product, marketing, and solutions engineering to engage more with our community. The uptick in AMA's is just one example of our work in action.

Think of me as a community guide for Atlassian teams, representing the capital-C Community. No internal team is off limits for me! Not overwhelming at all, right?

Now that you know a bit more about me, let me share why I'm here and what I’m asking.

If we go strictly by title, the New to JSM group might seem beneficial only for those who consider themselves "new" at one point in time.

Most of us know that the best place to ask technical questions and get reliable answers is the Product collection (aka Q&A) section for Jira Service Management. This is where our Atlassian Support team and fan-freaking-tastic Community Leaders step in to help out. It's not a best practice destination. 

But what about JSM Admins & users who aren’t quite "new" anymore? Where do they go for all the things outside of technical Q&A? Where is the best place for Atlassians to meet our community?

I have ideas, and I’d love your input.

We can change the vibe of this group if we want. We can rename it and broaden the definition of "what's in it for you (community members)," while still keeping some helpful "new to" information, like this evergreen "new to JSM" article that Brielle and I worked on. 

My part of the deal is to encourage a variety of Atlassians to post more and try new things in this space. You’ll have a say in what you’d like to see.

Poll 1 - Yay or Nay

Poll 2 - Rank in order of preference: What do you want to see more of in this space?

Just to clarify - you all in this group don’t have to change anything about how you interact here. I’m in a unique position to pitch a positive change that could benefit our community, so that’s where this is coming from.

Ideas? Thoughts? Comment below. At-mention me, please. 

[Dave Rosenlund _Trundl_]

Thanks for taking this on, @Caity Belta!  My $.02... New to JSM should be a Discussion thread inside the Jira Service Management Group -- not a group unto itself.  The discussion thread would be the place to say hi and introduce yourself to the group when/if you really are new to JSM. 

I'll complete the Polls, too, but I wanted to share my perspective with you first. 

-dave

[Caity Belta]

I like this idea. Sticky post. Is the thought to curate the OP with links to helpful questions/answers over time? 'cause that would also be rad

In addition to the "say hi, introduce yourself" part, of course. 

[Dirk Ronsmans]

I whole heartily support @Dave Rosenlund _Trundl_  on this.

While I initially volunteered to be a group leader for the New to JSM group I never really understood why it was separated.

At what point do you stop being New to something and need to ask questions under the product itself?

Imho, cancel the New to group and just place it all under the product itself.

The way it is set up now its confusing to be honest where what should be posted.