Hey everyone, and a Happy New Year to you all! 🎉
Just a quick intro - the name's Tom and I've been lurking for quite some time. I'm a long-term Jira Jedi and love to lean on Confluence (especially when the two are combined!). I've been keen to delve further into JSM though, and felt 2025 represents a great time to do just that.
It's great to be here, and to have the opportunity to soak it all up.
Cheers!
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Get the most out of Jira Service Management
Solve customer problems efficiently and deliver outstanding service experiences.
Learning Path
Adopt ITSM practices to deliver exceptional service
Become familiar with the principles and practices that drive ITSM. Then, learn how to configure and use Jira Service Management to implement them.
Atlassian Certified Associate
Jira Service Management Agent Essentials certification
Prove you know what's essential to providing efficient and resolution-focused service in Jira Service Management.