New Atlassian University course available for Jira Service Management project admins!

[#1]

Hello community friends

We are excited to announce a NEW and FREE learning path for Jira Service Management in Atlassian University: Set up Jira service projects to enable your team!

This short, self-paced course will help you set up and manage service projects in Jira Service Management and is perfect for aspiring Jira Service Management project admins or experienced project admins looking to validate their knowledge.

The course is divided into 3 modules that cover the fundamental duties of project management in Jira Service Management. You'll learn how to tailor Jira Service Management to suit your users' requirements and handle project roles and permissions in service projects. Here's a sneak peek at what you'll achieve once you finish the course:

Explore service project administration

• Describe the basic responsibilities associated with product and project administration in Jira.

• Describe the capabilities of Jira Service Management.

• Describe the main use cases for Jira Service Management.

• Be a Jira champion for your team.

Create service projects

• Discover the business requirements of your organization and configure Jira Service Management accordingly.

• Describe the differences between company-managed and team-managed projects.

• Differentiate project types, templates, and shared configurations.

• Use queues to filter and manage requests.

• Set up your services and your organization’s service relationships.

• Troubleshoot common SLA problems.

Manage project roles and permissions in Jira Service Management

• Group customers into organizations to manage them easily.

• Assign project roles to match how your team works.

• Add customers, agents, groups, and teams to your service project.

• Grant permissions to users in team-managed projects.

• Control access to a project.
  
  
  

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We hope this new course helps you with onboarding in Jira Service Management, delivering better outcomes and work, and advancing your career if you decide to pursue one of our associate or professional certifications for Jira Service Management. As a reminder, all on-demand learning with Atlassian University is now totally FREE! Happy learning!

The Jira Service Management team 

[Susan Waldrip]

Hi @Jeremy Cooley , this looks like a GREAT path! A big THANK YOU to the Atlassian learning development team for creating something specific to JSM, looking forward to completing it!

[vasanth]

Thank you for to Atlassian providing free learning path 

[Jeremy Cooley]

Update everyone! We have 2 more additional learning paths for Jira Service Management in addition to the 3 mentioned above: 

• Configure Atlassian tools for more effective service management: Helps service project admins configure their tools to build an efficient, transparent team. Manage request types and fields, customize your help center and portal, build a Confluence knowledge base, and more.
• Configure Jira Service Management for your team’s goals: Focuses on configuring service projects for different goals, such as ITSM, incident management, and service request management. Also includes an entire course on using Assets in JSM!
  
  cc: @Susan Waldrip and @vasanth :) 

[Susan Waldrip]

Way to go, @Jeremy Cooley and Team! Y'all ROCK with the JSM learning paths! I'm looking forward to diving into these new ones. 🥳🎉

[Vibhu Agarwal]

Splendid, 

Thanks for sharing @Jeremy Cooley 

I hope this will help many peoples including me as well.

Happy learning to everyone....

[Mutya A]

This is exciting! Thanks for sharing! 

[Jonathan Ditzel]

This looks great! Excited.