Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

View all issues but edit onla based on the security level

Tanja
Tanja
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
February 5, 2025

Hi,

I am setting up a test Service Management project in Jira Data center and would like to configure the following:

All Service Desk agents can see all issues (Browse Projects Permission is assigned to Service Desk Team) but agents are able to edit only issues for their teams (implemented by security level).

Is the Browse Projects Permission restricted by security level? It means the agents will be not able to see other issues except those from their team?

Answer
Watch
Like Be the first to like this
26 views

0 answers

Suggest an answer

Log in or Sign up to answer

Recommended Learning For You

Level up your skills with Atlassian learning

Learning Path

Get the most out of Jira Service Management

Jira Service Management

Solve customer problems efficiently and deliver outstanding service experiences.

1.3h Beginner
Free

Learning Path

Adopt ITSM practices to deliver exceptional service

Jira Service Management

Become familiar with the principles and practices that drive ITSM. Then, learn how to configure and use Jira Service Management to implement them.

1.6h Beginner
Free

Atlassian Certified Associate

Jira Service Management Agent Essentials certification

Jira Service Management

Prove you know what's essential to providing efficient and resolution-focused service in Jira Service Management.

Certification
groups-icon
New to Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events