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Unable to find imported testcases zepyher testcases in Jira
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Jira process and setup for small teams (<10 people)
Hi all - I’m Head of Delivery at a small company and I’m looking for advice on where to tighten up our Jira configuration and team process without burying a small team in overhead. Background on our team and setup is at the bottom. The problem The team is used to working together informally (Slack requests, picking things…
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Disabling New Jira Board Scrolling change to scroll individual columns
When I started Jira today it gave message about new scrolling changes. How do I put the scrolling back to the way it was. I find this impossible to use. I want to scroll the whole page as before. edit: I found the setting to put it back. Would have been nice to tell this in the comment saying it was changed.
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Is there any way to log all of my work for the week in one place?
I currently have to open several tickets to log my work for the day or week. Is there one location that I could log my time or even see my time summary?
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Automation with Else/If statements creates 2 copies of ticket
I have an automated form where different tickets are created in 2 different Jira Cloud instances based on Else/If statements. When I run this 2 stories are created in the Health project. I've reviewed the conditions and they appear to be exclusive. Can you help me figure out why 2 tickets are created for 1 entry? Here's my…
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Looking for a Jira Cloud gamification app with customizable scoring rules and badges
Hi everyone, I'm looking for a Jira Cloud gamification app and would appreciate any recommendations. So far, I've evaluated Trophies and Collaboration Champion, but I'm wondering if there are any other Marketplace apps that offer similar or even more advanced functionality. Our primary goal is to improve Jira adoption and…
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Jira processes for engineering and design team integration
I work at a small software company using Jira, with just 5 engineers, 1 architect, and 2 designers. Our engineers/architect have been using Jira for quite some time for engineering work, and I recently onboarded the design team into Jira for their design work, as well, as a lot of the design work integrates with…
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No response to support ticket from Atlassian Billing Team
Hi Community, perhaps someone can help us please with some information. We opened a support ticket on October 1, 2026, but haven’t received a response from Atlassian Billing Team yet. The situation is becoming critical for us, as our trial versions (Jira and Confluence) expire this week and we could lose all our test data…
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Dashboard and Ticket questions
I have 2 questions. 1. I have a dashboard (screenshot below) and have been trying to get the charts to line up (see the blue line on the chart on left is higher than on right) but every time I lower it, it just pops back up -- it doesn't seem to allow any gaps between these charts. It would be easier on the eyes to see…
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Access issues with multiple accounts.
Hi, I have created an organisation with an email that I don't have access to, anymore. I was able to login as my new account had the same domain. But the problem is that I can't delete a project, space, etc. Getting this on same pages: What's the correct way to get admin rights and wipe out all the old data so I can start…
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Optimize Field Configs
Hi, we have FIeld Configs with more than 900 fileds and want to clean them up. The problem with the offered "optimizer" is, that we have lots of fields that are used in a huga amount of projects and so, do nat have a defined context, but the default global one. These are considered as "unused, because the do nat have a…
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Atlassian billing requests unanswered since September 12, renewal on October 12
I am posting here because I have received no substantive response to my billing requests since September 12. I opened three support cases, including CA-4234017 and CA-4237422, but my requests remain unanswered. With our renewal date approaching on October 12, 2026, this lack of follow-up is unacceptable. Our request is…
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Help Accessing My Loom Account
Hi everyone, My work email address has changed, and I can no longer access my Loom account because I’m unable to receive the verification code sent to my old email address. I really need to recover the videos I recorded with that account. Is there any way to regain access or update the email address associated with my…
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Issue with "Automated Log Work Report Gadget" becoming unresponsive on Jira Cloud Dashboard
Hello Support Team, We are experiencing an issue where the "Automated Log Work Report Gadget" on our Jira Cloud Dashboard is unresponsive and failing to load/generate worklog reports. Best regards, Tolga
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[BUG] Jira Cloud Inbox–Accept dropdown invisible in Safari due to CSS overflow clipping (workaround)
Description We have identified a UI rendering issue in Jira Cloud when using the Inbox view in a Jira space with Safari on macOS. When a work item is forwarded from Jira Customer Service Management to another Jira space, the forwarded item appears correctly in the destination space's Inbox. However, clicking…
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Display Vulnerability Remediation progress in the form of a graph/chart
Hello Team, We use Jira for creating and tracking vulnerabilities found in the source code. I want to create a chart/graph (anything is fine) to show the count of vulnerabilities every week. Example - Lets assume we have 20 vulnerabilities in the last week and 30 vulnerabilities a week before. I want to create a chart…
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Field Configuration description editing missing after migration to Field Schemes
Summary Since our Jira Cloud site was migrated to the new Field Schemes experience, I can no longer find the option to edit individual field descriptions within a specific Field Configuration. This feature was previously available and is still documented in the official Atlassian support article (Create or edit a field…
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View settings of board get lost (once page refreshed)
Hi there, the view settings I set for a board get lost once I refresh the page or change the board. I am the board creator and admin. What could be the cause? Best regards, Harald
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Is Atlassian Organization Admin Access Mandatory for Cloud-to-Cloud Jira and Confluence Migrations?
Hello Community, We are currently planning a migration between two separate Atlassian Cloud organizations, involving both Jira and Confluence via the Atlassian recommended approach , "Data transfer" option. As part of our migration activities, our team needs to perform assessment, validation, and migration planning tasks.…
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e20cdbbe-4fe7-46f9-93e3-ce9d9ba6951c
创建site时报错，该咋弄？ Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Anonymous ID: "e20cdbbe-4fe7-46f9-93e3-ce9d9ba6951c")
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How to extract configuration information from Jira
I am trying extract the configuration information from Jira through API, one of the example i am looking is to know what custom fileds are assocaited with issues objects, similarity teams object and other etc
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Appfire Integration Outages
We have had 3+ outages with our Appfire integration to salesforce in the last 6 months. They never post any issues on their status page despite confirming through support tickets that the outages were impacting not only us. I want to know what apps Atlassian recommends as an integration tool for salesforce cases and jira…
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Automation Step Allowance: Do Automations Stop Before Extra Usage Billing Starts?
Hello, We have a monthly Automation allowance of 172,100 steps and may exceed it before December 3, 2026. If we reach the allowance before December 3 and Extra Usage is not enabled, will our automation rules stop running, or will they continue until extra usage billing starts? Should we enable Extra Usage now to avoid any…
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Recuperar acceso de administrador de Jira Cloud tras la salida del responsable
Hola, equipo de Atlassian: El colaborador que configuró Jira Cloud para nuestra empresa ya no trabaja con nosotros. Necesitamos recuperar el acceso de administrador para gestionar usuarios, permisos y retirar sus accesos. Actualmente puedo ingresar a Jira con mi cuenta corporativa, pero no encuentro las opciones de…
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Is there a way to copy a user story with Zephyr to another instance of Jira
I am trying to copy all my user stories, with their attached bug reports, tests cases, and test executions(with Zephyr) from my school's Jira (which they eventually expire) on to the my Personal Cloud Jira I have on Atlassian. I would like to actually copy them, with the bug reports, test cases and test execution…