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how Show full hierarchy in structure
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How do you decide between Jira Forms and custom fields for team requests?
At Silver Edge Packaging, different teams can have different information they need when submitting a request. For example, a website request may need page details and priority, while a design or packaging request may need dimensions, artwork information, or other project details. I’m trying to understand when it makes more…
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When I add a new user in JIra - His email gets tied to the old user
When I add a new user in Jira, their email address seems to be associated with a previously removed user. Every time I try to add the new user using their email address, the old removed user appears instead. How can I resolve this issue and ensure the email address is associated with the new user?
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Gantt/timeline app users: has slowness ever actually made you switch apps?
Following on from my last thread, which was useful enough that I'm going to push my luck. I pulled the negative reviews (1–3 star, with text) for eight Gantt and planning apps on the Marketplace — BigGantt, WBS Gantt-Chart, BigPicture, Structure, Capacity Planner, Easy Agile Roadmaps, Swanly, Gantt Cloud. 284 reviews with…
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Why aren't clearly delimited, visually distinct fields available in Jira?
When I submitted this question, the form presented each field with clear visual boundaries and subtle shading, making it immediately obvious where information needed to be entered. Our Jira instance, by contrast, uses a largely flat, white interface in which fields are not clearly delimited from one another. This creates a…
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Why aren't clearly delimited, visually distinct fields available in Jira?
When I submitted this question, the form presented each field with clear visual boundaries and subtle shading, making it immediately obvious where information needed to be entered. Our Jira instance, by contrast, uses a largely flat, white interface in which fields are not clearly delimited from one another. This creates a…
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How to change the status of "won't do" of "Closed won" tasks to "Done"
Hi all! I have a project called "Leads" with a Sales template, in which the tasks may go to status "won't do" or "closed won". As I understand, these status are equivalent to the end of the process. But Jira is still listing these tasks as Open tasks when you go to Open issues filter. Even if you have a deadline defined…
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CSAT is not being sent every time we closed a ticket
Despite following the instructions in the help app (ROVO) i.e. turn CSAT on ensure notifications for request resolved is turned on ensure tickets have a valid request type ensure the status (being changed to) is 'DONE' Only some of the resolved tickets send out a CSAT. There does not seem to be an obvious reason for the…
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Backlog Ranking not reflecting despite being enabled in Jira Cloud
On my Scrum Board, the Board Filter has the required 'ORDER BY RANK ASC" , and hence the Rank shows enabled. Ironically, when I drag and drop (or use Move up or down) the issues in the Backlog, the change does show at the moment, but when I refresh the page, the issues are back to their original position. And the weird…
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Default comment visibility
We're using Jira Cloud with customers and currently use different projects for keeping internal discussions private. Customers comments will be synced to the internal project but not vice versa. This basically works good despite the fact, that there are two projects. Moving customers and internal staff into a single…
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Timeline - "expand every epic" setting just disappeared
The timeline in Jira has just been revamped. There was a settings "expand every epic", which allowed to easily expand each epic to easily see a whole timeline. It seems that it just disappeared from the new timeline. This is a critical feature for us, as we have many epics with many tasks within them, and we need to have…
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Trouble with projects
n my dashboard, our projects do not appear, but I can locate them all in my history, including the latest changes from Friday. Also when trying to open a support it is not possible to locate our atlassian.net account, but I log in normally. What can it be?
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How long do items that are completed remain in the Jira board?
I have a free account, I had a Jira board with 9 items. I have completed 7 and didn't touch the board for 3 weeks. The completed items have completely disappeared without a trace. Not even archived. Am I missing a filter that I need to clear or enable? Is this a designed behaviour or a bug? Can these items be restored…
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Edit Resolution Field on a Closed Issue
Hello, I would like to edit the Resolution Field on a Closed issue. I've always been able to set up this through workflow transition : - All to Closed : set a workflow transition on Resolution Field & set the Value to Done - Closed to Closed : set a workflow transition on Resolution Field & set the Value to "Empty" I…
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Facing error while migration process "The uploaded CSV file has structural issues. Please try again"
Hi While trying to migrate some projects from data center to cloud site using JCMA using dedupe process, when we are selecting choices in dedupe input file and try to upload in the required section, we are getting error like "The uploaded CSV file has structural issues. Please try again.". So, is there anyone faces the…
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Jira DC - How to build an automation or scriptrunner which display the time in Statues?
Hello Everyone, however it's becoming an "oldtimer" question but really important for us. We'll move to Cloud 1 year from now but several projects need from now till the migration (so in the upcoming 12 months) a solution. I'm aware that there are several plugins, even free ones but we have now a plugin purchase freeze…
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Best approach for preserving issue links during phased Jira Data Center to Cloud migration?
We're migrating Jira Data Center projects to Jira Cloud in phases rather than performing a full-instance migration. We're running into a challenge with issue links between projects that are migrated at different times. Example Project A has been migrated to Jira Cloud. Project B remains in Jira Data Center and will be…
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App - WBS Gantt-Chart : can we add existing cross project epic underneath an story of a Gantt
As i creates a Gantt structure in a Project A, under each story/issue task, i would need to add an existing epic from Project B. I create an link item as Contains in. So i would need it appears as below : Issue 1 (project A) Epic-xxx (project B). However, the Gantt put Issue 1 in project A row and issue B in Project B row…
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How are PMOs connecting Jira delivery data with project financials for portfolio reporting?
There are a few ways PMOs can handle this, depending on how much they want Jira to own. If Jira is the main delivery system, tools like Tempo can help connect Jira work and time data with budgets and costs. BigPicture is another option if you want to extend Jira into broader portfolio, resource, and financial management.…
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Jira + Cursor Agent Workflow — Achievable in Production Today?
Looking to validate a Jira + Cursor agent workflow We're mapping out the workflow below and want to sanity-check it against what others have actually gotten working in production : Current setup: Jira only — no Confluence, and we're on SVN today while evaluating a move to Git specifically to unlock this. Questions for…
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Can we send our Data Center database to Atlassian to accelerate Cloud migration via FastShift?
Hi Community, We are preparing to migrate our Jira and Confluence Data Center instances to Atlassian Cloud. According to Atlassian's About FastShift documentation under Data access, customers choosing Hands-on backup support can: "provide Atlassian with access to self-managed data to be migrated, preferably by sharing a…
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Two active Workflow Schemas in one project
Hi. My question is about non-correct REST API work in Jira Data Center v.9.12. I have a problem with additing Workflow Scheme in project via POST /rest/api/2/project. I have developed an application for easy project creation. The user selects the types of tasks he needs, and the application creates and configures all the…
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Add comment and popup when creating linked case ( scriptrunner post function)
Im using scriptrunner to create a linked case on a transition, but i want to use the "additional issue actions" option more. The show a popup messages works fine, i also want to add a comment onto the current issue. Thanks
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Tasks created on board no longer inherit Component from board JQL filter after recent Jira update
Previously, I set up multiple boards within a single project, where each board was filtered by a specific component so that newly created issues would automatically inherit that component. However, following a recent Jira update, this functionality no longer works—components are no longer automatically assigned when…
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Atlassian billing requests unanswered since September 12, renewal on October 12
I am posting here because I have received no substantive response to my billing requests since September 12. I opened three support cases, including CA-4234017 and CA-4237422, but my requests remain unanswered. With our renewal date approaching on October 12, 2026, this lack of follow-up is unacceptable. Our request is…