Just a quick and hopefully easy question.
We have the following on demand setup:
For service desk we use a custom email address, this is working fine.
However when an email is sent out we get the following subject lines:
There is a lot of bracketed content in the email subject line for Service Desk, its confusing for our customers. I'd like to simply remove all of the bracketed content, or at very worse remove the [JIRA] reference.
The two projects use different notification schemes, not that thats particularly important.
Any ideas? Thank in advance!
Unfortunately this won't be possible in Cloud as it would require editing the templates on the file system, which is not accessible as it is a restricted function. There is a feature request at https://jira.atlassian.com/browse/JRA-3609 that I would suggest you add yourself as a watcher to get notified of any updates, and vote/provide feedback on.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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