Good afternoon!
We are using jira service desk server. We also have an internal SMTP mail server to send notifications from jira. Synchronization and time settings are fine. We have a problem with sending notifications to clients, all notifications go to the mail queue and are not sent instantly, it takes 20 minutes. Can you fix this somehow?
Hi,
there are a few things that need to be checked for this case but a definite answer is not easy in this step.
Have you gone through all troubleshooting steps put on that page?
https://confluence.atlassian.com/jirakb/troubleshoot-email-notifications-in-jira-service-management-777026983.html
Cheers,
Daniel
That might be the case but from an external view the possibilities to debug this are quite limited.
In order to get a solution you would have to pinpoint the cause. This is normally done by looking into the logfiles.
An alternative would be to look around what else is available from documentation - but those are just guesses then:
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