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Emails are not being flushed from queue automatically

Adam Hall Dec 03, 2013

I'm currently having a problem with the outgoing Mail Queue in Jira 5.2.2

The mail (for notifications etc) was working fine up until yesterday, and now no emails are being sent, they are all just stuck in the queue. It is possible to manually flush these, but this is obviously not a long term solution.

I have restarted Jira multiple times, but this has not helped to fix the problem. Our mail exchange is also functioning normally with everything else.

Any help would be much appreciated!

3 answers

1 accepted

0 votes
Answer accepted
Adam Hall Apr 01, 2014

This was due to an issue with our proxy blocking the UPM (Universal Plugin Manager), which was in turn effecting emails being sent.

Adam Hall Dec 03, 2013

Thanks for the quick reply Rambanam!

My issue sounds exactly like the one described in your first link.

I've looked at the Memory monitor in Jira (troubleshooting & support -> system info). All of them are OK apart from 'PS Survivor Space'. Do you know if this one effects emails?

Rambanam Prasad Dec 05, 2013

did you tried the following solution?

  1. As a temporary measure, increase JIRA's Heap Space allocation.
  2. Restart the instance.
  3. For the root cause, see JIRA Crashes Due to 'OutOfMemoryError Java heap space'.
0 votes
Brant Messenger May 13, 2014

Admins need a way to NOT QUEUE EMAILS so that the SMTP server, Jira is connecting to, will handle that queuing for the system. Resulting in "Email Queue" issues being eliminated.

Brant Messenger May 13, 2014

Please up this vote so that we can get some kind of resolution. All this work around stuff is NOT PRODUCTIVE.

Brant Messenger May 13, 2014

Please vote this up so we can get an ACTUAL RESOLUTION.

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