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Jira Service Management
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...hey act as an approver or comment on requests belonging to the customer's organization. This affected SLAs, statuses on requests, and automation rules, often bringing a lot of confusion to true c...
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Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian. Wishing happy holidays to our community as we wrap up the year. Here are the highlights from our most recent...
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Do you know what's exciting about software? Once you publish it, your customers may use it in ways you never thought of. We experienced this with our Jira cloud app Deep Clone for Jira. In its app r...
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G’day Jira Service Desk community! It’s been a big year and we have lots to share. We’re planning to give you a comprehensive update each quarter about the investments we’re making in Jira ...
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While some public holidays fall on the same calendar day each year, many public holidays move around like Easter or Mondayised "observed" dates to give us long weekends. This creates a h...
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We’ve recently released templates for your Human Resources (HR), facilities and legal teams. These teams can now leverage Jira Service Desk to more easily manage tasks like employee onboardin...
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We’re excited to share with you that in the coming weeks we’ll be rolling out the new issue view to Jira Service Desk. In anticipation of this, we wanted to highlight some of its core capabilities, a...
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Hello Atlassian community! We have an exciting webinar coming up in November. Myself and @Jason D'Cruz will be showcasing what's new and what's next for Jira Service Desk Cloud. Join our...
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Atlassian has disclosed two critical severity security vulnerabilities (CVE-2019-15003 and CVE-2019-15004) in Jira Service Desk Server and Jira Service Desk Data Center on Novembe...
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Enterprise releases are now called Long Term Support releases As of June 29th, 2020, Enterprise releases are now called Long Term Support releases. The security bug fix policy for these rel...
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Hi Community! I’m on the Jira Service Desk marketing team here at Atlassian and I wanted to share some exciting news with you all. We know that some customers place high importance on analyst repor...
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I bet you've been using Jira Service Desk for some time now an have reached that moment when you want to use the existing portal to service multiple groups of customers and provide each with a tailor...
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Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you from Sydney. Here are the highlights from our most recent release, Jira Service Desk Server...
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Hi all, I've been noticing some questions pop-ing up related with agent notifications on service desks. Most of them have to do with notifying agent when an issue is created and while this is confi...
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Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Here are the latest updates in Jira Service Desk Server and Data Center 4....
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Hi all! We’re interested in learning more about your ITSM practices - what’s the current state of your ITSM practices? What are your aspirations for your IT team in the future? Which ITSM trends ar...
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Windows サーバーに Jira Service Desk をインストールした際、カスタマーポータルがブランクで何も表示されない場合のトラブルシューティング。 ※ こちらの記事は Jira Server の説明となり、Jira Cloud ではご利用いただけません。 原因 Jira は OS に設定されている文字コードをデフォルトの文字コードとして利用します。そのため、OS の文...
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More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the free Certification Prep Course by 30 June 2019 (earlier ...
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Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
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Hi Atlassian Community! To keep up with the speed of business, IT teams are transforming the way they work. Gone are the days of inflexible processes and heavy workflows. IT teams are shifting...
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Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server and ...
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Hi! Nowadays, we see Java releases starting to be faster, which was motivated by Oracle. Maybe it's good for new systems, maybe bad for "blood" ;) Enterprise. It is mostly funny resea...
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Hi Everyone! I have a JSD conundrum and I could use some "crowd sourcing" help. Buckle up, its a long one. TL;DR at the end. My department has one Cloud instance that is shared by multiple groups....
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Hi Community! I'm a product manager on Jira Service Desk, looking after our APIs. I'm looking to speak to folks that have built their own integrations and internal apps to connect JSD with th...
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Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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