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Jira Service Management
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More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the free Certification Prep Course by 30 June 2019 (earlier ...
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Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
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Hi Atlassian Community! To keep up with the speed of business, IT teams are transforming the way they work. Gone are the days of inflexible processes and heavy workflows. IT teams are shifting...
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Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server and ...
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Hi! Nowadays, we see Java releases starting to be faster, which was motivated by Oracle. Maybe it's good for new systems, maybe bad for "blood" ;) Enterprise. It is mostly funny resea...
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Hi Everyone! I have a JSD conundrum and I could use some "crowd sourcing" help. Buckle up, its a long one. TL;DR at the end. My department has one Cloud instance that is shared by multiple groups....
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Hi Community! I'm a product manager on Jira Service Desk, looking after our APIs. I'm looking to speak to folks that have built their own integrations and internal apps to connect JSD with th...
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Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service Desk S...
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If you deal with systems integrations at all (sending HR data to Payroll, Benefit Providers, or to another internal system), you may know the pain of integration errors and failures. We've all had th...
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Problem Knowledge base articles don't look great on mobile if you placed a large image to the original Confluence page. Workaround Add Style macro to the original page, and apply CSS l...
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If you and your customer use Outlook to send emails to open tickets in Jira, perhaps you can face an issue where the ticket is opened, but the attachments turn into a file called Winmail.dat. This ...
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Just the FAQs! Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). We hope that...
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Sometimes, there's a specific email address spamming your queues with emails not caught by our Amazon SES email filter, and this hurts your productivity. At the moment, it is not possible to bl...
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Sometimes, it’s desired to disable notifications when an issue is transitioned to a specific status. Jira doesn’t have any built-in tool to do this, however, you can easily accomplish by creating a c...
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When a Service Management customer answers an already resolved (and closed) ticket, it’s often desired that the ticket is reopened in order to agents be able to work on the customers' request. This...
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Hi Atlassian Community! I'm a member of the Jira Service Desk team. We know that sometimes our customers look to firms like Forrester for their expertise on vendors and trends in IT. That'...
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Jitsi for Jira Service Desk We have discontinued support for this app.
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Approval is a great feature of Jira Service Management, but sometimes it's not necessary to show to our customers the list of all users in our instance or we just need to show them a list of managers...
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In this article, you will find the easiest way to make your internal users and customers to access a specific Confluence space and do not use any Confluence license. When a project is crea...
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...bsp; Agents work on Jira Service Desk. They can communicate with both customers and collaborators through comments: public comments with customers, internal comments with collaborators. C...
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...e more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian p...
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...xternally. We have one internal Confluence space for decisions and retrospectives. Our public Confluence space is used for blog posts, instruction articles and troubleshooting articles. After e...
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The Jira Service Desk team is looking for and sharing stories from teams using the tool for innovative use cases in HR, Legal, Finance, Marketing, etc. in order to help traditional users (IT admins) ...
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Many IT workflows that were previously done primarily through email, would be much better suited for automated text-message conversations using conversational AI, saving time and frustration and opti...
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