Jira Service Management

We’ve recently released templates for your Human Resources (HR), facilities and legal teams.  These teams can now leverage Jira Service Desk to more easily manage tasks like employee onboardin...

• cloud
• itsm
• jira-service-desk
• jira-service-desk-cloud
• legal
• +1 more tag...

We’re excited to share with you that in the coming weeks we’ll be rolling out the new issue view to Jira Service Desk. In anticipation of this, we wanted to highlight some of its core capabilities, a...

• jira-service-desk

Hello Atlassian community! We have an exciting webinar coming up in November.  Myself and @Jason D'Cruz will be showcasing what's new and what's next for Jira Service Desk Cloud. Join our...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• webinar

Atlassian has disclosed two critical severity security vulnerabilities (CVE-2019-15003 and CVE-2019-15004) in Jira Service Desk Server and Jira Service Desk Data Center on Novembe...

• cve
• jira-service-desk
• jira-service-desk-server
• server

Enterprise releases are now called Long Term Support releases As of June 29th, 2020, Enterprise releases are now called Long Term Support releases. The security bug fix policy for these rel...

• data-center
• enterprise
• jira-service-desk
• jira-service-desk-server
• server

Hi Community! I’m on the Jira Service Desk marketing team here at Atlassian and I wanted to share some exciting news with you all. We know that some customers place high importance on analyst repor...

• aws
• devops
• enterprise
• jira-service-desk

I bet you've been using Jira Service Desk for some time now an have reached that moment when you want to use the existing portal to service multiple groups of customers and provide each with a tailor...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you from Sydney. Here are the highlights from our most recent release, Jira Service Desk Server...

• data-center
• jira-service-desk
• jira-service-desk-server
• server

Hi all, I've been noticing some questions pop-ing up related with agent notifications on service desks. Most of them have to do with notifying agent when an issue is created and while this is confi...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• next-gen

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Here are the latest updates in Jira Service Desk Server and Data Center 4....

• jira-service-desk
• jira-service-desk-server
• server

Hi all! We’re interested in learning more about your ITSM practices - what’s the current state of your ITSM practices? What are your aspirations for your IT team in the future? Which ITSM trends ar...

• jira-server
• jira-service-desk
• jira-service-desk-cloud
• jira-service-desk-server

Windows サーバーに Jira Service Desk をインストールした際、カスタマーポータルがブランクで何も表示されない場合のトラブルシューティング。 ※ こちらの記事は Jira Server の説明となり、Jira Cloud ではご利用いただけません。 原因 Jira は OS に設定されている文字コードをデフォルトの文字コードとして利用します。そのため、OS の文...

• jira-core
• jira-service-desk
• language-ja

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the free Certification Prep Course by 30 June 2019 (earlier ...

• acp-400
• certification
• jira-service-desk

Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Atlassian Community! To keep up with the speed of business, IT teams are transforming the way they work. Gone are the days of inflexible processes and heavy workflows. IT teams are shifting...

• data-center
• jira-service-desk
• jira-service-desk-cloud
• jira-service-desk-development
• jira-service-desk-server
• +1 more tag...

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server and ...

• data-center
• enterprise
• jira-service-desk
• jira-service-desk-server
• release
• +2 more tags...

Hi!    Nowadays, we see Java releases starting to be faster, which was motivated by Oracle. Maybe it's good for new systems, maybe bad for "blood" ;) Enterprise. It is mostly funny resea...

• bamboo-administration
• bitbucket-server
• confluence-administration
• confluence-development
• confluence-server
• +7 more tags...

Hi Everyone! I have a JSD conundrum and I could use some "crowd sourcing" help. Buckle up, its a long one. TL;DR at the end. My department has one Cloud instance that is shared by multiple groups....

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Community! I'm a product manager on Jira Service Desk, looking after our APIs.  I'm looking to speak to folks that have built their own integrations and internal apps to connect JSD with th...

• jira-service-desk

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

• atlassian-marketplace
• jira-service-desk

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service Desk S...

• data-center
• enterprise
• jira-service-desk
• jira-service-desk-server
• release-note
• +1 more tag...

If you deal with systems integrations at all (sending HR data to Payroll, Benefit Providers, or to another internal system), you may know the pain of integration errors and failures. We've all had th...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Problem Knowledge base articles don't look great on mobile if you placed a large image to the original Confluence page.   Workaround Add Style macro to the original page, and apply CSS l...

• jira-service-desk

If you and your customer use Outlook to send emails to open tickets in Jira, perhaps you can face an issue where the ticket is opened, but the attachments turn into a file called Winmail.dat. This ...

• jira
• jira-service-desk

Just the FAQs! Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). We hope that...

• faq
• jira-service-desk
• new-to-jsm