Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Articles
Jira Service Management
-
Hi everyone, I’m Lauren Harrison, Product Marketing Manager. I’m reaching out because we are in the middle of planning our product roadmaps for the next fiscal year. And this year, we’ve decided to...
-
In my last post, I introduced the idea of using Insight as a general-purpose Object-Oriented database to allow you to extend the Jira data model to capture information about objects and not just abou...
-
As a Jira Administrator, you may not think too much about object-oriented databases. In fact, the only time you may think about a database at all is when you have to contact your DBA to get them to d...
-
Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.10 (ful...
-
Over the past decade, organizations have increasingly leveraged technology and the digital realm in order to grow. However, as a result of this, they have also attracted an increased number of cyber ...
-
G'day Atlassian community! My name is Abhinaya Sinha and I'm a product manager for Jira. I'm pleased to announce that we have launched MANAGE_SPRINTS permission for next-gen JSD projects. As you ...
-
This article introduces a configuration to let the service desk customers (portal-only users) login with SAML protocol. (1) Prerequisite You are: an organization admin of the or...
-
As a Solution Partners and Marketplace Vendors, we always have to carry the burden of providing our customers with excellent products, outstanding support, and innovations at scale. It may sound like...
-
Like every love story with software this one started with a use case and a list of requirements. I had just started a new role as a Program Manager, tasked with defining a process and finding the rig...
-
Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.9 (full...
-
...roduction that is why I will not get rid of hardcodes. But in the production code there should be no hardcodes. Having said it I rewrote this code like this: @Named public class MyServlet e...
-
Jira Service Desk is my favourite Atlassian product. There, I said it. I use it all the time and love its customisation abilities and ease of use. I've used other ITSM tools before, but Jira Service ...
-
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Paul Buffington and I are excited to share a brand new ITSM resource we’ve created – "The Complete ...
-
The new Jira Service Desk Next-Gen project type comes as the simplified solution for easy to start and use for your help desks, without needing a Jira administrator. One of the differences in compa...
-
Hello Jira Service Desk Community members! Have you heard the news? You've been invited to attend Atlassian Remote Work Week, a week long digital event for leaders in HR, IT, Operations,...
-
...onsidering amount of votes and watchers: Include Domain Level Restrictions for Service Desk Public Signup User(s)/Group(s)/Roles security on creating certain "Request Types" U...
-
Let's customize logging of reverse proxy or time to check response time of application in real time.
...0' As result you can see result like this, e.g. is’t problem with one of gadget: [08/Apr/2020:20:24:40 +0200] 10.10.10.236 - - "GET /rest/gadget/1.0/favfilters?showCounts=true&_=1...
-
Hello to our wonderful Community! With the majority of us working from home, we are seeing an increase in people using technologies like the Jira Service Desk portal to keep work moving. We thought...
-
Hi everyone, Alyssa here from the Jira Service Desk product marketing team. As we go into Day 2 of our first-ever fully Remote Summit, I wanted to share a roundup of what’s new and what's coming in...
-
Update as of November 9, 2020 The Early Access Program is now complete. The new features listed below and more are now available in Jira Service Management, formerly Jira Service Des...
-
...he following actions in bulk: Comment internally and publicly on issues Assign issues Delete issues And even more bulk actions are coming soon! You'll see these new icons when you multi-s...
-
Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.8 (full...
-
When we search for documentation and articles related to the customer portal, we usually find information that helps agents and administrators to customize and use it, but there are no tutorials abou...
-
...ervice desk experience possible. I'm here today to let you know that we have now opened up our Next-Gen Jira Service Desk community group publicly, where we will be communicating updates regularly on w...
-
I'm Paulo, a Jira Service Management Support Engineer, and I'm here to share some information about common issues that we, Atlassian Support, face on a daily basis. As my starting point, there's noth...
- FAQ
- Community Guidelines
- About
- Privacy policy
- Notice at Collection
- Terms of use
- © 2025 Atlassian