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Community resources
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Community resources
- Community
- Tag: jira-service-desk-cloud
Tag: "jira-service-desk-cloud"
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I was working for CSRA when I created my account with bitbucket but we merged with GDIT and now the emails were shut down so now I cant login to my account even though I have my username (dorian.puer...
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I need to create Automation Rule for 1st Status Change For Example : Time taken from Story status change from To Do ---> In Progress to calculate the SLA.
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On the previous created ticket description not showing on the Jira. Also not reflecting if we are creating new jira ticket as well.
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workday! Now you can manage HR workflows, like employee onboarding and queries, without leaving Jira...
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workday! Now you can manage HR workflows, like employee onboarding and queries, without leaving Jira...
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I am having a custom field with name Leader Email, which is of type 'Short Text'. It will contain an email address. Now, how do I insert this value in the Recipient field to trigger an automated emai...
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We have a project called ITSD and would like have a Slackbot which helps the user to interact and create a ticket directly on JIRA ITSD (IT Service Desk) We currently have a public slack channel b...
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On my dashboard, I'm using a 'Two-dimensional gadget' that populates all epics of my project with their current status. I want to see the work progress, e.g. how many epics were in To-Do last ...
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Hey all - last week I had a live study session for the ACP-420 Automations (full video embedded below). Automations are found across Jira, Jira Service Management, Jira Product Discovery, a...
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I'm trying to create an automation where once a work item gets transitioned to 'Done', a form (already created) is surfaced for the user to fill out. I've created the form under the project and gave ...
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Hello Community, We’re excited to announce that project admins can now unblock customers’ email addresses in Jira Service Management. A customer email address can automatically be added to a supp...
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Summary: If you’ve set up your Jira Service Management project to receive requests from an email address, it may sometimes happen that your email requests are not processed as expected. These email r...
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📣 Our next ITSM webinar is coming up on April 30! Join the live event to learn how to accelerate software time-to-market and deliver greater value to your customers. As every business is becoming ...
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Thank you for attending our webinar on ‘AIOps in Jira Service Management’. We were truly encouraged by the enthusiasm and feedback you shared with us. We received a multitude of insightful questions ...
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When a page's status changes to the status you specify (i kept the ootb page statuses) So when the page status changes to "Rough Draft", I want the linked Jira issue (Confluence page is linked from ...
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Atlassian Intelligence in Jira Service Management helps IT Operations teams speed up incident response by grouping alerts, finding resources, summarising conversations and generating post-i...
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Dear community, It seems, add watcher option on JIRA ticket does not populate existing users. It does not even accept a user, if I type the user name. If I could assign the tic...
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Sign for JSM Portal-only account SCIM EAP here Today we’re introducing SCIM (System for Cross-domain Identity Management) - a hotly requested feature off the back of SAML SSO. SCIM for...
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Hi all, I've tried ChatGPT but it seems this isn't possible in native Jira. What I'm trying to achieve is when I copy the requirements info from a Google doc with the screenshots in the...
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Hello Community, We have a challenge of product design changes occurring after the handoff from Design Team to Dev Team. Since my responsibility lies with Design, what status...
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Hi, I would like to create an automation that sends 1 large email on the 25th of each month that includes: All items from a specific board Who are in any of the 8 issue types I created Within the...
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I want to create an automation to send a Slack message out for all issues in Jira that follow this criterion: 1. Are in a specific board 2. Are a specific issue type 2. Have the tiered custom fiel...
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We are setting up our long term process that will allow defects to come into Jira from an email we have for support of the product. We want that to be created so that it can be diagnosed and then sen...
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When creating an issue via the Portal view the Text Field (multi-line) fields do not save to the issue, however when the issue is created in Jira it works fine. Every other field...
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Hi, I'm attempting to assign a variable, varHours using a condition that converts the original estimate value (seconds) to hours - {{issue.timetracking.originalEstimateSeconds.d...
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