Prabhu Palanisamy {Onward} Atlassian Partner

A security scan flags payments-api. Before anyone fixes anything, the service desk has to answer four questions: who owns it, is it public, is anyone still working on it, and is it archived? Today that's a Slack thread and a GitLab search. OnLink now imports GitLab projects into Jira Service Management Assets, from…

"The checkout service is slow, I think it's one of the frontend boxes in prod." Every AWS team has seen that ticket. The agent then opens the AWS console, guesses the account, switches Regions and hunts for the instance before any real work starts. OnLink now imports AWS into Jira Service Management Assets: accounts from…

Has anyone here moved from ServiceNow to Jira Service Management? Curious how you approached it: How did you plan and phase the migration? Did you use a migration tool, or build your own scripts? What did you bring over e.g request types, workflows, custom fields, CMDB, knowledge base, catalog items and what did you leave…

When a security alert lands in Jira Service Management, the ticket usually says "laptop is acting weird" and the agent has to go find out which laptop, how exposed it is, and whether Defender already flagged it. If Defender's device inventory and alerts are in Assets, the requester picks the device on the form and the…

We have been getting alot of incoming requests on the sources we support in OnLink . Inorder to help solution partners, prospects and customers we have summarized in one article. OnLink is one Atlassian marketplace app that connects all of those systems to JSM Assets. Not one app per source. One app, one subscription, and…

This article shows how to import Google Cloud resources into Assets. Why put Google Cloud resources in Assets Requesters pick, not describe. An Assets field on the request form lists your real VMs, projects and service accounts. Agents get context without console access. Project, zone, status, internal IP and the service…

This guide is for Higher Ed and K12 IT teams that use Apple School Manager. We show you how you can manage devices in Assets. Quick preview of other sources you can import to Assets Source What it brings into Assets Apple Business Apple devices for organizations on Apple Business, the counterpart to Apple School Manager…

Apple Business already knows every Mac, iPhone and iPad your company has bought: serial number, model, order number, assigned MDM server, AppleCare status. https://developer.apple.com/documentation/applebusinessapi With OnLink, you can pull that device data from the Apple Business API into Assets and keep it in sync.…

This post walks through importing mobile device details from Jamf Pro into Assets using OnLink. The example uses Jamf Pro V2 API. You can configure to use V3, V4 API versions as well. Step 1: Connect OnLink to Jamf Pro Before you start, have these ready: A Jamf API role and client with read access to the data you want to…

OnLink now pulls records from any ServiceNow table straight into Assets, with no middleware and no CSV exports. Many teams run ServiceNow for some IT workflows and Jira Service Management for others. Or they are moving off ServiceNow entirely. Either way, the CMDB data has to live where agents work. OnLink connects to the…

This guide covers how to connect Crowdstrike Falcon to Assets in Jira Service Management. CrowdStrike Falcon API connection CrowdStrike exposes Falcon data through a REST API secured with OAuth2 client credentials. Full reference: developer.crowdstrike.com/api-reference. Create an API client In the Falcon console, go to…

Short answer: OnLink connects Paychex to Atlassian Service Collection in two ways. Syncing Worker data into Assets, and real-time webhooks so HR events like new hires or terminations automatically create tickets. If your company runs HR on Paychex and IT service delivery on JSM then this one is for you. Manual…

This guide covers how to connect TriNet to Atlassian Service Collection, the use cases it unlocks, and the two integration patterns you'll set up: a scheduled Assets sync and an event-based webhook integration. Use Cases * New hire onboarding — the moment TriNet marks an employee as active, OnLink creates a JSM ticket to…

TL;DR You can connect Justworks to the Atlassian Service Collection with OnLink. OnLink imports Justworks member data into a Jira Service Management (JSM) Assets schema, listens to Justworks webhooks to create tickets and asset objects on employee events, and drives onboarding and offboarding request flows with subtasks.…

Happy Monday, everyone. Another week, and we're excited to ship a new feature for our customers. If you follow our articles, you know we write a lot about integration support for Assets. Given the data volumes involved, the common design pattern for Assets is batch-based imports — pull a full inventory on a schedule,…

Most of what we write here is about the two big HR moments — onboarding and offboarding. For change we will write another key HR Workflow: time offs. Your service collection knows who owns a ticket. It doesn't know whether the person is Out of Office. In this article we'll show how to pull employee time-off requests from…

This article walks through how to import device data from Fleet to Assets. We cover fleet's REST API covering authentication, the host endpoints, field mapping, and the pagination and filtering options you'll want for a production sync. Integration: The Fleet API Fleet exposes a full REST API over your Fleet server.…

This article walks through how to connect to Workspace ONE UEM API and how to configure OnLink to pull device data in and map it to Assets attributes. Integrating with Workspace ONE UEM Workspace ONE UEM exposes a full REST API that covers devices, apps, profiles, tags, and more. Omnissa maintains the official API…

Snowflake is where a lot of organizations keep their operational metrics e.g equipment registries, meter readings, customer records, work order history. This post walks through getting that data into Assets using OnLink. We'll cover: authenticating to Snowflake, executing the query through the SQL API, and mapping the…

This article walks through importing host data from the Dynatrace OneAgents API into JSM Assets using OnLink, covering authentication, field mapping, pagination, and filtering. TL;DR OnLink connects to the Dynatrace environment API, fetches OneAgent host records as JSON, and maps the fields you choose to attributes on a…

In this guide, we will walk through how to import worker data from Rippling into Assets. We will cover authentication, the Get Workers API, field mapping, and setting up scheduled imports. Step 1: Authenticate to the Rippling API Rippling's REST API uses bearer token authentication. Every request must include the header:…

This article walks you through importing device data from Device42 into Assets. Step 1: Authenticate with the Device42 API OnLink supports Basic Authentication against the Device42 API. You'll need your Device42 username and password. * Add Assets Data Source * Give a name to the connection * Select source as API Docs *…

If your organization runs on Entra ID (formerly Azure Active Directory) as the source of truth for users, groups, licenses, and apps, then this article if for you. We'll cover how to do the integration Assets, benefits of this integration and how you can leverage Rovo Agents. Overview of the Entra ID (Microsoft Graph) API…

In this article, we walk through why bringing Intune data into Assets matter, the ITSM use cases that are possible, and how to automate the integration. Why Bring Microsoft Intune Data into JSM Assets? When you populate Assets with device data from Intune, we can enable high-impact ITSM use cases. Look Up Asset Data for…

Managing devices assigend to employees is not just about inventory management. It comprises of compliance, data security and conformance. When your IT team is fielding service requests, tracking compliance, and keeping a growing fleet of MacBooks, iPhones, and iPads healthy, the last thing they need is lack of context.…

This post covers how to connect HiBob (Bob HR) with Atlassian Service Collection. Not a day goes by if we don't talk about Onboarding and Offboarding :) . Use Cases For HR-IT Automation Employee Onboarding When a new employee record is created in Bob, the integration automatically creates a JSM ticket (or a set of linked…

Happy Monday, everyone. Every week we pick a topic and share our point of view along with a solution. This week, we're trying something different. Instead of giving you answers, we want to give you the right questions — so you can reason through them, shape your own strategy, and land on a solution that actually fits your…

If your organization relies on ManageEngine Endpoint Central to manage endpoints and Jira Service Management (JSM) to deliver IT services, you already know the challenge: your device data lives in one system while your service requests, incidents, and change management live in another. Bridging that gap means your service…

If your organization relies on ManageEngine AD Manager Plus to manage Active Directory and Jira Service Management (JSM) to deliver IT services, this article is for you. We'll cover why this integration matters, how the AD Manager Plus API makes it possible, and how a tool called OnLink can get you up and running without…

In this article, we'll walk through how to import Azure Cloud VM resources directly into Assets with no custom coding required. Why Bring Azure VM Resources into Assets? Having your Azure virtual machines represented as assets in JSM unlocks practical benefits for IT operations and service management. Proactive…