Prabhu Palanisamy {Onward} Atlassian Partner

Thanks Kelsey for the opportunity to present. Link to Webinar https://orangedam.atlassian.com/Share/1tr4cqry6oka48e18g6h0tq68qv6cv45 .

HI @Kh_Safal - Here are a few recent posts that promote marketplace apps which has external links. In our blog the only external links was to our app in the Marketplace. Can you provide additional details?…

My default answer to our customers - do not automate access provisioning if you don't have context. Step1: Use Assets to load user, groups, roles, licenses and associate with users. For this you need to imports from employee data from HRIS e.g BambooHR. Role, group and license data from Identity provider e.g Entra ID and…

We strongly believe Assets is a great place for both master and operational data. Let me explain. CRM: A CRM contains master data, such as accounts and contacts, as well as operational data, such as pipeline, purchase orders, and invoices. Moving the entire CRM process into Service Collection is one approach, and a few…

HI @Gregory Barrett - We recently added invoice parsing to OnLink AI. You can extract invoice fields to items or Assets. Demo Video - Link. Disclosure: I'm part of Onward who built OnLink AI.

HI @Mia Tamm _Simpleasyty_ - OnLink has configuration to set a key a unique identifier for the Asset object. We use that to update an existing asset object. In this case, we recommend using Device Id as the key.

HI @Emma Phillips - Here is one design, our customers have used: * Import Entra ID users, group, apps into Assets * In the JSM ticket, reference asset fields. Agents can now see the Entra ID details within the ticket. * Have defined JSM workflows for new hire, terminations, changes etc. * Depending on the workflows,…

Great approach. OnLink supports Okta import to Assets. Documentation Link. Disclosure: I'm part of Onward who built OnLink.

Workday has a robust API and suitable for common objects. If you have specific data set that you want and restrict with filters then one way to consider is building a custom report in Workday and exposing it as a webservice. Here is an article we posted on how OnLink has a native connector to both Workday and Tempo.…

Okta integration using automation rules will be much easier if you store data from Okta into Assets. This way you can look up user, current license assignments, roles etc and then use it for new hire onboarding Workflow logic. E.g when you provision a user, you may need department code that may not be available in the…

Thanks for highlighting Employee Onboarding as a use case for ESM. You have highlighted all the valid points. In our experience two things stand out. One, Native integration to enterprise applications, for HR Service Management that means connecting to HRIS right within JSM. Two, use of Assets to hold employee data to look…

Good summary, @Gunjan Kumar . How did you handle exceptions and error conditions? e.g Hire date got pushed out for the new hire after a few days. How did you update the tickets that got automatically created? Candidate rescinded the offer acceptance after starting the onboarding journey. How did you stop the onboarding and…

Yes, you will have employee record in your Asset schema with status as Inactive.

Most HR system do not delete employees. When an employee leaves, status is updated to inactive with a termination date. As @Mikael Sandberg suggested, you can add an attribute to your schema and update it from HRIS.

Hi @ymykhaylenko - We are considering adding GCP import to OnLink. Today we support several HR applications, Identity Providers, Device Management and AWS to Assets. I'd love to connect and understand your use case better. If you'd be open, we can connect. Thank you.

HI @Irfan - Thanks for reaching out. OnRamp supports integration between BambooHR with JSM. * OnRamp - Marketplace link. * OnRamp Documentation * Integration Landing Page. Hope this helps. Happy to help with the configuration.

Great points, @Blake Hall Starting these meetings with a 'day in the life' perspective builds empathy and mutual respect. While IT typically focuses on automation, SLAs, and workflows, HR views the same journey through processes like onboarding, offboarding, and employee outcomes. It would be incredibly valuable for IT to…

If you'd like more configuration options for Workday integration (Business Process Events, Custom Reports and filter conditions with mapping), you can consider trying out OnRamp. You can also use OnLink to import Workday employee data into Assets. You can then have Jira Automation rules on asset entries/updates to create…

Hi @Suneel Babu Done - OnLink supports this use case. Documentation Link https://onwardb.atlassian.net/wiki/spaces/ONLINK/pages/93585409/Entra+ID+Azure+AD+to+JSM+Assets Disclosure: I'm part of Onward team who built OnLink.

If you are looking for Atlassian native solution then OnLink is one to consider. OnLink supports import of data from Snipe-IT and various other platforms. Disclosure: I'm part of Onward who built OnLink.

If you are looking for Atlassian native solution then OnLink is one to consider. OnLink supports import of data from Intune, Kandji, Kolide, Snipe-IT and various other platforms. Disclosure: I'm part of Onward who built OnLink.

If you are looking for Atlassian native solution then OnLink is one to consider. OnLink supports import of data from Intune, Kandji, Kolide, Snipe-IT and various other platforms. Disclosure: I'm part of Onward who built OnLink.

HI @Tommy Tsui - If you are open to using Marketplace apps then OnLink supports this use case. OnLink connects to Intune and can import data to Asets. Documentation Link - https://onwardb.atlassian.net/wiki/spaces/ONLINK/pages/94306305/Microsoft+Intune+to+JSM+Assets Disclosure: I'm part of Onward who built OnLink.

HI @Allison Carlson - OnLink supports the use case you requested. You can pull time log data and store in assets or part of custom fields. HI @Joshua WOOD - OnRamp supports SAP SuccessFactors integration.

HI @Elena_Elevatic - Nice features that helps to track adoption and usage of confluence pages. Curious, how will you measure adoption if users search in Rovo and see a summarized result and the user no longer need to visit the page?

Here is an elaborate answer that I categorized by a few personas. Developer Persona Link to BambooHR API. Bamboo HR offers a robust API including webhooks to capture realtime events. If you have developer skills, and with the help of chatGPT/Claude you can have most of the code in no time. You can pull data and push to…

In the AI world, plagiarism is the new form of flattery. Way to go Atlassian team. I published this blog after many hours of research and I see a similar topic posted by Atlassian :)

Hi @Erick Miranda Márquez Leave Requests & Approvals Here is one scenario. If an employee submits a leave request and their direct manager is out of office or on PTO, the system can automatically look up the manager’s manager in Assets and route the approval request accordingly. Access & Entitlement Management Here is one…

@Vish Reddy {Revyz} is my goto SME on backups. Vish may have a point of view on securing backups.

HI @Urmo - OnLink supports importing employee data from Hi Bob to Assets. Documentation Link. Please try it out and let us know if you have any questions. We have several Hi Bob customers using our app to synchronize with Assets. We also support automating onboarding/offboarding tasks based on HR events from Hi Bob.…