Prabhu Palanisamy {Onward} Atlassian Partner

Getting visibility into team member's availability is crucial for meeting deadlines and managing resources effectively. Many organizations struggle with manually tracking employee time off across different systems, which can lead to missed milestones and inefficient resource allocation. In this blog post, we'll explore how…

In this article we cover how a context graph using Assets enable HR and IT requests into intelligent operations. A Busy Queue Is a Healthy Sign If your organization is buzzing with HR requests, that's a good thing. It means people are moving, growing, changing roles, taking on new responsibilities. The volume of…

This article details how to import Apple device inventory directly from Addigy into Assets using the OnLink. Benefits of having Apple device data in Assets. Importing your Apple device data into Assets unlocks the following: * Centralized Inventory: View all your IT assets, including Apple devices, in one place. * Enhanced…

Whether you’re handling employee onboarding, access provisioning, or hardware requests, reducing manual effort means faster resolution and a better experience. With the latest support for Forge Actions, you can now supercharge your Atlassian Jira Service Management (JSM) automations by directly invoking OnLink AI methods.…

I'm sure many have faced this scenario. Sarah (HR): "Morning, Mike! Quick question—is the laptop ready for our new VP of Marketing? She’s in the lobby right now." Mike (IT): [Chokes on coffee] "The new who? I thought she wasn't starting until the first of the month!" Sarah: "Oh, right! We moved her start date up last…

In this article, we cover why, how and benefits of integrating JazzHR, Applicant Tracking System (ATS) with Jira Service Management. Why Integrate? The Power of HR Service Management + ITSM Automation HR Service Management is often the first touchpoint for a new employee. HR team owns the onboarding process but rest of the…

This guide provides a technical walkthrough on synchronizing employee data from NetSuite to Assets. Why Integrate NetSuite with JSM Assets? 1. Frictionless Onboarding & Offboarding When a new employee is added to NetSuite, their data (Department, Manager, Location) automatically syncs to Assets. Automation rules can then…

Keeping your IT service management in sync with your HRIS platform enables automation. If your organization uses Paylocity as your source of truth for employee data, continue reading this article to learn more about the benefits of using Assets. This guide will walk you through how to automate the import of employee and HR…

Managing user governance requests and employee change requests are a significant workload for IT teams. Inorder to have an efficient IT Service Management (ITSM) in Jira Service Management (JSM), having the user identity data, roles, groups, licenses and entitlement in asset objects makes it easy for automations. In this…

In this blog, we'll cover how to import user, assets, licenses and other data attributes from Snipe-IT into Assets. We'll go in-depth into the following topics: * what data you can pull from Snipe-IT * how the API works, * how mapping works inside OnLink, * Integration examples, * and why syncing Snipe-IT to Assets can…

In this blog we will cover how to import people and devices data from Kolide to Assets. OnLink lets you import People and Devices from Kolide into Assets by connecting to the Kolide API, and mapping fields such as id, name, email, operating_system, and hardware_model to your Assets schema. The sync can then run manually or…

We continue to expand our integration capabilities for Assets in Jira Service Management, and are excited to announce support for CDW. In this blog, we’ll walk you through the integration steps and explain how you can keep your asset inventory in sync by using CDW’s webhook and OnLink’s native import capabilities. About…

Identity management requests are among the most frequent tasks in IT Service Management. Every day, support teams handle user access changes be it from onboarding new employees to updating group memberships because of an organization change. It's all managed through service desk tickets that require careful review and…

Password reset requests are one of the most frequent IT support tasks and they can take up significant amount of administrative time. What if you could automate the entire process from ticket creation to password reset confirmation? In this blog, we’ll walk through how to automate Entra ID (Azure AD) password reset…

 In this article, we’ll walk through how to import data from Jamf, Intune, and Entra ID (formerly Azure AD) into Assets all using a single app, OnLink. Assets is Jira Service Management’s configuration management database (CMDB). It lets you map and manage your organization’s users, devices, software, and entitlements, so…

If you use Workday as your HCM and are planning to integrate it with Jira Service Management (JSM), you’ll quickly realize there’s more to it than just connecting APIs. A well thought out integration can mean the difference between a smooth, automated HR workflow and a flood of unnecessary tickets. Based on our experience,…

In this blog, we’ll walk through the different Assets schema mapping options available in OnLink. If you’re new to OnLink, you might want to check out this primer on supported integration sources - Link. Assets in Jira Service Management support complex object types like User, Group, Project, and Object. OnLink simplifies…

Human Resources teams handle some of the most sensitive data in an organization from employee requests to confidential complaints and investigations. Implementing HR Service Management on JSM requires careful configuration of security features to ensure privacy and compliance. In this primer, we’ll walk through key JSM…

As organizations modernize their operations, many overlook a powerful capability within Jira Service Management (JSM): Assets. While traditionally seen as an ITSM function for managing hardware and software, Assets plays a pivotal role in deploying a modern HR Service Management (HRSM). In this blog, we’ll explore how…

Sync OneLogin User Data into Assets in Jira Service Management Integrating identity data into Jira Service Management (JSM) Assets enables automation for HR, IT, and compliance workflows. Whether you’re managing onboarding, user provisioning, or governance reviews, having up-to-date user data in Assets offers several…

Hear from Mark Markarian from Columbia Bank on their HR Service Management journey. If you are using ADP Workforce Now then this is a must attend webinar. Hear directly from him on their use cases, lessons learnt and best practices. What you’ll learn: ✅ How to automate common HR workflows using Onward Apps. ✅ Seamlessly…

Whether you’re handling employee onboarding, access provisioning, or hardware requests, reducing manual effort means faster resolution and a better experience. With the latest support for Forge Actions, you can now supercharge your Atlassian Jira Service Management (JSM) automations by directly invoking OnLink AI methods.…

The ability to manage and track AWS resources within Jira Service Management provides organizations with enhanced visibility and control over their cloud infrastructure. In this blog we walk you through importing various AWS resources into Assets in JSM. Setting Up AWS for Integration Before importing AWS resources into…

Managing user access requests, approvals, and reviews across the employee lifecycle is becoming increasingly complex. With organizations relying on multiple HR systems, identity providers, and Service Management platforms, unified governance is more critical than ever. But what if you could handle it all—natively—within…

In this blog, we’ll walk through the basics of HR workflow automation, dive deep into Workday integration patterns, and share a side-by-side comparison of different approaches. Recently, we’ve also had several solution partners reach out to understand how Onward Apps compare to Atlassian’s newly released Journey Builder.…

For organizations using Jira Service Management and Paylocity, automating HR Workflows can be a game-changer. This blog explores how webhooks can simplify integrations and enable a seamless HR service experience. Understanding Webhooks Webhooks are a vital component of modern software integration. They enable real-time…

Atlassian announced today that Onward has been named a winner of the Atlassian Partner of the Year 2024 – 2025 in the AI Innovator category. This award honors its exceptional contributions to Atlassian customers throughout 2024, showcasing its innovation, expertise, and dedication to delivering transformative…

One of our strong recommendations to our customers is to use Assets in Jira Service Management. When implemented properly, Assets serve as the foundation for effective service management and automation. This, in turn, provides a better employee experience and faster issue resolution. In this blog, we cover how to import…

In this blog, we explore how to integrate Ashby with Jira Service Management. We walk through key considerations and how to integrate using OnLink. Why Integrate Ashby with Jira Service Management? Ashby is widely used for managing hiring pipelines, but when it operates in isolation, it often creates inefficiencies for HR,…

In this blog we cover how to integrate data from Ivanti to Assets in Jira Service Management. Ivanti Overview Ivanti is a leading solution for IT asset management delivering detailed visibility into your organization's IT assets. Its powerful API capabilities enable seamless integration with external tools, allowing users…