Hey everyone, This is Chandni from the Talent ID team. I work here as a TA Analyst and can help you explore the entire space of talent analytics. Feel free to throw questions even if is just out of c...
I'm trying to make a private workspace public. I've allowed anonymous users in space permissions and in Global permissions have enabled the 'can use' check box. Still, it continues to ask for login i...
Hello All, We have Organized Jira Service desk Request Types to multiple Groups to appear in the customer portal Ex: Jira, Confluence, Bitbucket and Bamboo. Each Group has multiple Request typ...
Hello, I have created a user account for an agent for our Jira Servicedesk. When he logs in he is only able to see the Next Gen Project but the not classic one. I see that it is par...
I'll parse Json to upload some logs over HTTP, how to add labels at the same time? Another way of saying it , How to stitch Json to make my logs have labels . ...
I do not see the entire area where the attachments used to be towards the top of the ticket. When I refresh the ticket it seems to flash in for a second and then disappears.
Hi, I have put a RSS macros into a page of mine, but i found that the layout of the RSS is not what I want it to be, i am now have a HTML code, can i use that code to change the layout? or i...
Hi all, How do we create a alert to be emailed to all agents when a request is created via either the portal or email? I previously came across an article that advised we could achieve this with au...
...Findex.action&permissionViolation=true | url: /plugins/servlet/saml/getajaxconfig | traceId: 49835ac57c28d0a1 | userName: anonymous java.lang.NullPointerException When I review the s...
We've recently started using Service Desk for our internal support. I've set up a bunch of request forms, so that I can tailor the questions to request types - so far, so good. However, some...
We plan to use JIRA server from next month for a limited time only and we are thinking if we really need to connect to external database or we can just use the JIRA bundled H2 database. As per our c...
Is there any option to add the Comment field to the Approve Request screen when an approver pushes the Approve link and is redirected back to the Jira Customer Portal? This is part of the embedded Ap...
Hello! I would like to move a template I built to a different team for broader use in the org (outside my personal team that I originally built it for). The team I built the template in is a business...
Hi, I have a image that's already uploaded to a Confluence page. How do I edit the Confluence page so that it displays under the new editing format? In the old format I'd just click "Insert files a...
We are currently migrating from another service desk software. They have recently introduced a feature that allows us to review internal Agents responses prior to them being sent directly to the cli...
I'm a new people manager. We use story points and subtasks but not hours for the subtasks. We only assign story points to top-level tasks. How to create a burn-down chart? Is there any best...
How to create a remote that shows how many tickets are closed per tech?
Trying to get our demo server based system up and running to see how it looks compared to the cloud. I have everything to what i think is installed. When I go under applications | jira service ...
Hey i have a workflow i am trying to troubleshoot. Its a bit of a hacky funny one, but the specifics aside, i try and submit from portal and get this message: Just wondering where the ac...
My company currently has 20 users for Jira Software and Jira Confluence. We would like to start using Jira Service Desk but I'm confused about what the cost will be. We only have two support agents a...
Using Team Calendars on Confluence, my users have to add a day to repeating series of events that they create - in other words if the series is for the next 5 wednesdays and the date range chosen fro...
Under "page properties" in confluence I want to add the relevant slack channel for the project. How do I get the Slack Channel Address? I know the name, I'm a member of the channel....
I have branch restrictions in place that prevent team members from writing directly to master. However, I want my build pipeline to be able to push a commit to master (an updated version number). I h...
I created a Kanban board for my team and try to exclude all the issues that have been done before a certain date or in the last 3 months. How can I do that?
We have dozens of project pages, with one "weekly status" table per page, where we add a new row each week. We want to have a master page with a master table that automatically aggregates the top da...
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