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Hi, I'm having a lot of trouble trying to find the option where I can edit the HTML for email templates. My goal is to include a background colour, a header with the company's logo and a footer. I ...

• Question
• cloud
• jira-software

I personalize my help center as well as the issue types and descriptions and these are displayed correctly in the help portal only if I am in an administrator profile, when a client enters he sees th...

• Question
• cloud
• jira-service-desk

I need Jira to send an email to a user if a ticket hasn't been closed for 2 days. Is it possible? If yeas what do I need for that? Thank you.

• Question
• jira
• jira-server
• server

I created 3 different support queues that will be managed by 3 different agents.  Queue A Queue B Queue C Under the Customers tab I created a list of Organizations, each with a list of cor...

• Question
• cloud
• jira-service-desk
• queue

Hello,    I am trying to show subtasks on a next-gen Kanban board. I would typically do this by accessing the board settings, however, it looks like there is no way to do this with next-g...

• Question
• cloud
• jira-software

I have a user that tried to submit a Service Desk ticket via email, but it did not go through. The message shows up in the mail log as "failed" with the message "You do not have access to this Servic...

• Question
• cloud
• jira-service-desk

Our organization uses JIRA software and I am evaluting use of Jira Service Desk for our group. I installed an evaluation license for JIRA Service Desk Server on my local machine.  I was at the ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We got few new columns added for our JIRA cards - Task, story, improvement etc.  Names of some of these columns are 'Start IAT date', 'Start SIT date', 'End SIT date' etc.  While creating...

• Question
• jira

Dear All, When I do an export from JIRA > Issues > Search > Export > XLSX (Current Fields), the date format is DD-MM-YYYY. How can I change it to MM-DD-YYYY format?  Please review ...

• Question
• jira

Hi, I want to set up an automatic job to export from my confluence page at a regular cadence. So say every Monday content from my confluence page gets exported to an email id or ids. Is it possible t...

• Question
• confluence
• confluence-server
• server

Summary: I'm attempting to use branch permissions to enforce some code review among developers but I don't want the repo admin to have to perform the merge operation, and also not within BitBucket. I...

• Question
• bitbucket
• bitbucket-cloud
• cloud
• permission
• sourcetree

I have the following rule on active on a board: "when a card is created in list "Agenda", set custom field "Submitted By" to "{creatorfullname}", set date custom field "Added" to now, add the green ...

• Question
• butler
• trello

Hello. To expedite moving urls to my Trello cards, I thought to use Apple's Share menu. However, the Trello icon is not showing up in the System Preferences > Extensions > Share Menu list for m...

• Question
• safari
• share
• trello

I thought I was following the API documentation correctly but I am unable to create a component via the statuspage.io API.   Here is the payload I am sending via POST  https://api.sta...

• Question
• api
• component
• rest-api
• statuspage

Hello, Is it possible to realize one of the following two functionalities on a Request Screen? How exactly? 1. Version There are three fields: Dead Line - Yes/No - visible - Standard Value = "No...

• Question
• jira-service-desk

I am trying to not send a select list (cascading) custom field when the user doesn't select any of the options. Using the instructions in https://wiki.vertuna.com/display/CONFIFORMS/Conditional+...

• Question
• cloud
• confiforms
• confluence
• jira

I have a Project which has two different boards, When i change a sprint name in Board A, It also changes in Board B of Same Project.  Thoughts appreciated.

• Question
• cloud
• jira
• jira-cloud

Hi,   I'm configuring a pipeline using rsync. I would like to provide rsync an arguement to exclude all files and directories which are present in .gitignore. I found this resource: https://g...

• Question
• bitbucket
• cloud
• deployment
• exclude
• git
• +1 more tag...

I have an offer for four months of free Gold due to the recommendations I made, but if I upgrade will the power-ups/benefits transfer to other people on my boards?

• Question
• gold
• trello

Hello! Maybe the question is more Microsoft related, but... Is there a way to mention a user in Microsoft Teams when sending a message with the Send Microsoft Teams message action in the automa...

• Question
• cloud
• jira-software

I have built a knowledgebase in SharePoint for our companies Jira users to consume, is there a way to put a button somewhere on every Jira page that they can click to open that link in a new window?

• Question
• jira
• jira-server
• server

We inherited a jira instance that used Threaded Comments for Jira. When we installed that plugin into our system to prepare to migrate their data, we found that the plugin caused jira to get stuck an...

• Question
• addon-info.renjithv.jira.addons.threadedcomments.threaded-comments
• atlassian-marketplace
• jira-service-desk-server
• jira-software

Hi there I want to offer an organized trello board to share with my clients. How do I go about that?   I want to set up a series of 5 boards to help they stay organized.  I know it can ...

• Question
• board
• share
• trello

All,  My customer use case is to set the Team field to value 1215 when the issue is created if the Team field is left empty. I've tried a couple of different approaches but none is working as h...

• Question
• automation

The person on our team that set up butler is no longer working with us, and the butler bot is no longer working. It was being used to count the incoming projects and those due. Do the rules need to b...

• Question
• trello